Just 1 elevator , but kind of iconic ,

By the beach and cruise terminal Great fish and chips place Weelers in hotel , great steak restaurant and coffee shop Could walk on boardwalk along bay and see Dover castle

Stayed in September 2024

Great location right near the ferry port and with a room overlooking the sea it had a good view. bed was comfy and huge selection of breakfast options

Stayed in September 2024

Interesting way of saying hello nowadays is "Hi Guys"! We are 60 so this is more familiar than expected (and my friend is not a guy! Personel is kind. Elevator seems bit undersized for this size of hotel.

Comfort and view from the room.

Stayed in August 2024

The air conditioning in our room wasn’t working and it’s south facing into the sun, so it got not. We asked the front desk to review it and get it fixed. Nothing happened. We were only there two nights so it was too late to ask for a room change 😣

Lovely location. Quaint older style historic hotel with a lovely atmosphere and good facilities in general, and good activities.

Stayed in September 2024

What could be an issue is the fact that the room we had was skewed.

I was positively surprised by the hotel! The building is historical and classy! The room was simple and the bed was comfortable!

Stayed in September 2024

Would have liked facial tissue in room. Body wash left scalp hair dull and coarse

Location and great view from balcony

Stayed in September 2024

The cleanliness

Stayed in September 2024

Room

Stayed in September 2024

Lift - small, long wait

Great family room, clean, well presented with all basic needs catered for including towels and toiletries for all. Cot arrive quickly and was put up.

Stayed in September 2024

Slow lift

Interesting location watching ferries come and go. Sea view. Good restaurant. Good bar. Polite staff

Stayed in September 2024

Evening bar meal was very good

Stayed in September 2024

The lift was very slow and very small.

The location was excellent. The staff were very helpful.

Stayed in September 2024

A working TV we could only get sound from a small selection of stations ,no ordinary tea bags only Earl Grey & Jasmine. Only one very small shampoo & shower gel two would have been better. Breakfast was chaotic. no butter, coffee machine had no milk , no cups, Why oh why do you put in the useless toaster that only does one side so when it is turned over the first side burns, just install better toasters. I felt very sorry for the staff who did a sterling job of clearing tables for use as people were queueing outside, Perhaps consider employing 2 extra staff ?

The room was very comfortable, plenty of storage although we were only there one night, the staff were very good, the sea facing view was relaxing.

Stayed in September 2024

The only thing was the lift, it took a long time which the hotel is aware off as there is a sign explaining about how old the lift is. We used the stairs quite often which is fine for us but might not be for some. One lot of stairs had a caution sign warning us not to use the stairs any further so we had to walk along to find the next flight going to reception.

Our room had a sea view, seemed newly refurbished and modern. Very clean and spacious. Free parking was a nice touch, just needed to sort permit at reception which was no problem.

Stayed in September 2024

The evening events were a little noisy as my room was quite close to the function area but not bad enough to need to be moved or prevent me from sleeping

Helpful staff, room with balcony view and great breakfast

Stayed in September 2024

Reception area but too crowded and should be a little bigger

Breakfast was good and staff good as well. Good hotel location and parking facility

Stayed in August 2024

the guys on scaffolding at our window during the day

meal and music

Stayed in July 2024

No complaints

The location was brilliant. Nice comfortable room

Stayed in August 2024

Location was great. Room was older with new bathroom but floor was tilted. Breakfast was good. No view from our room and was double charged. I will contact hotel when we return home at end of Sept

Stayed in September 2024

Chairs seemed mismatched to table height and not comfortable style to eat at the tables. Menu lacking.

If coming by train need taxi from priory station about ten minutes. Good area wide street. Easy friendly check in. Lift to all rooms is very small and can only take 2 people with luggage at a time but provides minimal inconvenience. Good bright, clean, quite, comfortable rooms. This one had view of water but only this room had blocked balcony with some scaffolding under repair slightly blocking view but all other front rooms would have clear view. Good restaurant with pleasant atmosphere and small bar large seating areas in and out with view to the water. Service though friendly was slow average menu .Breakfast buffet quite satisfying. . Pleasant walk into Dover town center with a good number of varied shops and an interesting museum about 15 minutes via a pedestrian subway behind and to the right of the hotel. Can walk along the seafront and there is a small café towards the sea terminals and Dover to Calais ferry. If getting the ferry make sure you know exactly where the P&0 terminal is. From the town center if no car you can reach the Dover Castle in 10 minutes by cab and a pleasant downhill walk can bring you back to the hotel in about 30 minutes.

Stayed in June 2024

Nothing

Lovely place , lovely location

Stayed in August 2024

Just a couple of plates and rubbish left outside rooms that we noticed on arrival and was still there the next morning and a slight funny smell down one of the stairwells but it really didn't distract too much at all from a lovely room, breakfast, reception and location. Thank you for a lovely stay xx

Really lovely staff, made us feel very welcome. Very helpful. Lovely room and facilities.

Stayed in August 2024

Specific smell, carpets very dirty everywhere

Sea view

Stayed in September 2024

Nothing really from our point of view but I guess the lift near the main reception entrance might annoy some as small and slow (there's a notice by it apologising) but there was another we used once or just the stairs as being on 1st floor no problem.

Great size room and bathroom - more like a suite - may have had an upgrade from what I thought I'd booked (double room) but weren't charged any more. Buffet breakfast both hot and cold offerings extensive and freshly prepared/cooked. Staff all helpful and welcoming. Parking free in car park opposite, just need to give registration at reception on arrival. Good views across to port. Very good location for walking into Dover town centre and along front (opposite hotel). Also for White Cliffs of Dover National Trust centre then cliff walk to Fan Bay Deep Shelter and South Foreland Lighthouse. Dover Castle and Battle of Britain Museum at Hawkinge also in easy reach. Didn't use spa facilities (additional charges) so can't comment on those.

Stayed in September 2024