Yorkgate, Otley, LS21 3NU, United Kingdom
#7 of 8 hotels in Otley
Guests' ChoiceBased on 1789 hotel reviews
6.4Cleanliness
6.9
Comfort
7.1
Location
8.5
Facilities
6.7
Staff
8.1
Value for money
6.2
Free WiFi
6.1
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End of dialog contentReviewed: 8 August 2023
Olivia
United KingdomLiked the cabin but it did look quite worn and the door didn’t feel sturdy - could do with some updating but overall the stay was good.
Stayed in July 2023
Reviewed: 4 August 2023
Elliott
United KingdomBiscuits lol 😆 and better coffee please apart from that it was good
Breakfast was excellent, evening meal was quite good and the spa facilities could have been a little better but the price more than reflected it
Stayed in August 2023
Reviewed: 4 August 2023
Lynsey
United KingdomPrice n everything is electric so it’s made me chesty as I can’t be near electric fires
Location
Stayed in August 2023
Reviewed: 4 August 2023
Wendy
United KingdomStandard room....very small and dark. Small things like rip in net curtain...rip in bed base and no bedside cabinet. Could be lovely but needs refurb. Was a reasonable price so got what we paid for.d
Grounds were lovely. Bed very comfortable. Dining room lovely overlooking lake. Food was good.
Stayed in August 2023
Reviewed: 2 August 2023
Brian
United KingdomThe accommodation was very basic, damp and in much need of modernisation. Carpet was stained and other parts in poor order. Not what we expected.
Staff were excellent. Breakfast was good.
Stayed in August 2023
Reviewed: 1 August 2023
Lynn
United KingdomDidn’t think the food /drink were particularly good value. In fact I’d say they were over priced for what they were. Especially the starters.
The lodge in the middle of the forest looking out into the trees ….
Stayed in August 2023
Reviewed: 31 July 2023
Demon
United KingdomFacilities were unsanitary and in some instances unsafe without proper signage.
Location only!
Stayed in July 2023
Reviewed: 30 July 2023
Heather
United KingdomThere was nothing I didn't like. We enjoyed our weekend, but, I was very disappointed that the spa treatment I arranged for my sisters birthday surprise was cancelled due to staff shortages! I travelled from Scotland to meet her. She works very hard and wanted her to have a wee treat!
Staff were very friendly and attentive. Feels like it's a bit tired and decor needs freshening/brightening up.
Stayed in July 2023
Reviewed: 29 July 2023
Fiona
United Kingdomdisabled access
grounds. pet friendly
Stayed in July 2023
Reviewed: 29 July 2023
Oliver
United KingdomRooms are very small and very dated. Breakfast was not good
Nice location if you want somewhere quiet
Stayed in July 2023
Reviewed: 29 July 2023
Heather
United KingdomPoor shower facilities. Cabin needed maintenance and WI-FI very poor
Breakfast fantastic. Location amazing. Cabin in need of a little TLC
Stayed in July 2023
Reviewed: 26 July 2023
Kate
United KingdomThe carpark space I had was tiny which meant I kept scratching my car parking up. It’s pot luck which cabin you get. There is NO internet or wifi in the cabin / lodges, please be aware you will be cut off from the world, can’t do work or stream or your shows as it’s a black spot for reception (I’m with EE). Cabins check in at 3pm but lodges at 4pm so be aware of that. There needs to be more pictures of the cabin as I expected a dining area and kitchenette - so a bit misleading. The door didn’t feel like it was locking, so I’d turn the lock three times but then press the handle down and it would just open so I never felt like it was secure.
The location was great
Stayed in July 2023
Reviewed: 24 July 2023
Fiona
United KingdomSee above. Wouldn't book here again due to pool restrictions. Can stay locally cheaper there is no point paying your prices if we can't access facilities.
Breakfast good. Very disappointing re such restrictions on pool access- 7-10am and 8-9pm is not fair on hotel guests. Hotel blurb leads one to believe it is available more often than that
Stayed in June 2023
Reviewed: 23 July 2023
Chak
Hong Kongthe room was too dark and the shower too weak
Stayed in July 2023
Reviewed: 22 July 2023
Alishia
United KingdomDrinks are expensive No Internet in the lodges
Location, views. Bed was comfortable
Stayed in July 2023
Reviewed: 20 July 2023
Lyndsay
United KingdomWoodside rooms look tired and dated No Internet or phone connection Door card didn't work on a few occasions and nobody at reception to fix. Bathroom light would not turn off Lumpy pillows
Beautiful location
Stayed in June 2023
Reviewed: 19 July 2023
Kath
United KingdomNo WiFi. Poor mobile signal. Room very basic neither a room or a chalet. Not well thought out how it might be used
Location
Stayed in July 2023
Reviewed: 19 July 2023
John
United KingdomFood wasn’t the best and not cheap at all. The spar was dated not clean and not really worth the money. Room was nice tho
It was nice. Had a good vibe
Stayed in July 2023
Reviewed: 18 July 2023
Philip
OmanShowing its age, room was damp. shower pressure a trickle
location
Stayed in July 2023
Reviewed: 17 July 2023
Gina
United KingdomThe presentation of the chalet on outside was very dirty and very undesirable
Location was perfect
Stayed in July 2023
Reviewed: 12 July 2023
Janette
United KingdomNo phone signal. Can't be helped but you know, I'm a millennial so it felt weird but might be a plus point for many.
I loved the spa. Outdoor hot tub in the rain was bliss and the little bar by the lake was gorgeous. I stayed in a cabin and it was full of rustic charm. Proper kellermans vibes (if you've never seen Dirty Dancing that will be lost on you)
Stayed in July 2023
Reviewed: 11 July 2023
Philip
United KingdomIt’s very dated. I got the feeling there were a lot of fixes rather than a refurb strategy. The spa is really old and needs replacing. Certainly not worth paying extra to use it.
Convenient location. Breakfast was good although the chef who came out to serve some of the food liked the sound of his own voice.
Stayed in July 2023
Reviewed: 11 July 2023
Samuel
United KingdomShowers in the room were terrible
Stayed in July 2023
Reviewed: 9 July 2023
Katey
United KingdomDated. Dusty. Needs updating
Pleasant surroundings
Stayed in July 2023
Reviewed: 7 July 2023
Peter
United KingdomDefinitely didn't like the lack of cleaning of ensuite toilet. I had seen cleaner toilets on trains! Brought this to attention of reception. Multiple flushes got rid of problem - I won't go into graphic detail- suffice to say that I should not have experienced this.
Stayed in July 2023
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