Yorkgate, Otley, LS21 3NU, United Kingdom
#6 of 8 hotels in Otley
Guests' ChoiceBased on 1693 hotel reviews
6.6Cleanliness
7.1
Comfort
7.2
Location
8.5
Facilities
6.9
Staff
8.2
Value for money
6.5
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 December 2023
Mrs
United KingdomToo hot downstairs but cold upstairs
The jacuzzi and spaciousness
Stayed in December 2023
Reviewed: 27 December 2023
Laurence
United KingdomConvenient for Leeds Bradford Airport, comfortable room, reasonable rate for the room.
Stayed in November 2023
Reviewed: 19 December 2023
Nina
United KingdomThe walk at side of cabin was too muddy, needs concrete path
Stayed in a cabin, it had everything we required
Stayed in December 2023
Reviewed: 19 December 2023
Andrew
United KingdomBathroom quite small
Location and friendly helpful staff
Stayed in December 2023
Reviewed: 14 December 2023
Henry
United KingdomSize of the room. I suppose I should have checked size from photos. Considering I had spent a lot of money to hire room and meals, drinks etc for the party I thought at least I'd have got a better room.
We had booked for a 70th party. The conservatory room we had for the party was excellent and suited us. Staff were very friendly and helpful even the chef helped when a guest changed his mind for the pre booked meals. The room we booked was a bit small and there was no seating in the room. It was clean and comfortable. Couldn't get the shower to work, no hot water would come out only cold. Had a birthday bath instead.
Stayed in December 2023
Reviewed: 8 December 2023
Deborah
United StatesNA
The staff were very helpful and friendly. In particular the reception desk staff Annmarie was excellent. She went above and beyond to help me with my bookings and feeling comfortable at the hotel
Stayed in December 2023
Reviewed: 2 December 2023
Martin
United KingdomThe room smelt of smoke but we were above an exit door. The light switches are difficult to find in the night as they are very small.
The staff on reception at 10.50pm were very welcoming and allowed us to purchase a drink before closing the bar. The bedding was very comfortable and there were tea and coffee making facilities.
Stayed in December 2023
Reviewed: 1 December 2023
Big
United KingdomThe place is slowly improving in look and feel but the noise issues are a problem. Loud and audible neighbouring rooms, smokers smells that seeped into my room just ruin the tranquil vibes - and that's mid-week. The beds are old and hard, the hot water problem...OMG they really REALLY need to fix the shower situation in the rooms. I don't know what the issue is, as the showers in the spa area were fine. Barely a trickle of hot water in the lodge. And finally, please don't write "stone baked pizza" on the restaurant menu then offer a cheap frozen pizza with a broken base that looks like it was dropped on the floor (and doesn't taste much better)
Cannot complain about enjoying an outdoor hot tub on the first snowy morning of the year. The full woodland vibes are nice, the spa and swimming facilities, sauna and steam room on site overlooking the lake are good.
Stayed in November 2023
Reviewed: 30 November 2023
Nelle68
United KingdomIt was cold around the hotel The lighting was dim in the bedroom The bathroom in the room was cold
Food was amazing and so was the setting
Stayed in November 2023
Reviewed: 29 November 2023
Kirstine
United KingdomCold room
Pretty location
Stayed in November 2023
Reviewed: 26 November 2023
Lindsey
United KingdomThe log cabins are deceiving we thought the whole cabin was yours but they are split into 3 so when our next door neighbours decided to come home in the early hours and talk very loudly until 4 am we could hear every word and it woke us up.
The spa was lovely and the outdoor hot tub was really good we stayed in here a while and had a few drinks. The restaurant was lovely over looking the lake. The real fire was good
Stayed in November 2023
Reviewed: 22 November 2023
Pete
United KingdomRooms were tatty and needs a good revamp.
Stayed in November 2023
Reviewed: 20 November 2023
Darren
United KingdomI paid for an executive chalet but was very disappointed to find I got a one room chalet(plus bathroom) that was directly connected to two other chalets with "no" sound insulation at all. If someone next door was having a conversation then you could hear every word they were saying. One of the neighbours had children that were still playing in there hottub until very late at night then were to excited to sleep until after midnight. You could hear everything that was happening and what they were saying. Do not go there for a quiet or romantic weekend unless your happy to share your experience with the neighbours.
It's a lovely place set in the woodland
Stayed in October 2023
Reviewed: 20 November 2023
Maggie
United KingdomThe showers in the swimming pool had very low pressure, the area was dirty and some tiles on the floor were broken.
I have stayed many times as the location is excellent and very close to my family. I love staying in the cabins in the woods, the good food and the swimming pool. Staff were very friendly and helpful.
Stayed in October 2023
Reviewed: 13 November 2023
David
United KingdomCould do with better lighting both in restaraunt and bedroom.
Friendly staff. Good food. Excellent parking.
Stayed in November 2023
Reviewed: 4 November 2023
Vicky
United KingdomIt took us ages to find it as we was told to look for a number on the cabin but we didn’t have one.. was pitch black and very muddy. Also in considerate from the lodge attached so we parked far away which wasn’t good in the bouncing down rain … the dales lodge also needs to be more private especially with having a hot tub the covering wasn’t good enough as people could se you sat in hot tub
Nice and quite
Stayed in November 2023
Reviewed: 1 November 2023
Helen
United KingdomA Grab handle in the shower would have been handy, as the cubicle is quite long & slippy But only a very minor issue!!
Lovely location, staff very friendly & helpful, room - an external lodge) was very comfortable & lovely & warm despite the cold/wet weather. Bathroom had obviously just been fully refitted and was excellent. Husband enjoyed the pool & sauna pre breakfast.
Stayed in October 2023
Reviewed: 25 October 2023
Andy
United KingdomLast time I came you could use the facilities at any time and for free this time you had to pay and the slots weren’t amazing times
Food was very good! Love the facilities and our little porch was great for sitting out in and chilling.
Stayed in September 2023
Reviewed: 20 October 2023
Michelle
United KingdomThe overall place is a little tired and there were areas of my room that weren’t fully clean (mugs and tray, bathroom sink). The photos on here are almost certainly from when everything was a little newer.
I like we a hotel that provides ironing board, iron, hairdryer and tea/coffee facilities without having to ask from reception so that was a win for me!
Stayed in October 2023
Reviewed: 16 October 2023
Elle
United KingdomHours when we could use the spa and pool facilities. Seemed rather antisocial the hours
Location
Stayed in October 2023
Reviewed: 16 October 2023
Gary
United KingdomThe room needed better lighting
Novel place to spend the night
Stayed in September 2023
Reviewed: 13 October 2023
Ess
United KingdomThe Location- was too far out hence the Wifi Issues On my Work trip I came on last year, the Wifi wasn’t a problem. Maybe this was as my locations of Lodge this time was further out?
Loved the Privacy I got in my Woodland Lodge Made me feel: - Safe - Secure - Support from staff 24/7 anytime!!! Literally - My own Car Space outside my doorstep! What more can one want. Property was lovely
Stayed in October 2023
Reviewed: 2 October 2023
Kyle
United KingdomVery dated, reception staff not very helpful
I like the pool
Stayed in July 2023
Reviewed: 2 October 2023
Ken
United KingdomNever told we had to pre book breakfast then when came to have breakfast we were told “ no space”. Absolutely incredible
Comfortable
Stayed in October 2023
Reviewed: 30 September 2023
Sue
United KingdomVery warm in the room
Beautiful setting, very clean and friendly staff
Stayed in September 2023
Kamloops, Canada
Alcobaça, Brazil
Sevastopol, Crimea
Rovies, Greece
Lachaux, France
Duszniki Zdrój, Poland
Monte SantʼAngelo, Italy
Kenting, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content