Room was dusty on arrival, I think works had been done in the room and not been cleaned up afterwards. Breakfast was sub standard, was bacon and eggs over cooked. Cold coffee.

Hotel was beautiful, Spa was really nice, staff friendly

Stayed in June 2024

I didn't like the huge amount of emails the hotel sent to me. And they all were doubled

Stayed in June 2024

Wifi was weak

Spa

Stayed in June 2024

This was for our honeymoon stay-cation. I did message ahead of time to let the hotel know. I ordered the romance package which was 74 pounds which turns out to be a 20 pounds bottle of champagne and some petals on the bed. Really underwhelming for something called the romance package and something costing 74 pounds, maybe some nice towel swans on the bed, chocolates or some petals on the floor leading to the bed, dont mean for the hotel to spend more but this is really disappointing. We were in a room with two single beds pushed together, making things uncomfortable, flickering lights, tap that was hanging off and the facilities weren't replaced from the previous people in the room. When we asked for it to be sorted they replaced the missing items but that was it. I wouldn't recommend the hotel itself but I would 110% recommend the restaurant and the spa! They were fabulous.

The spa and the restaurant were amazingly stunning. And hotel itself is beautiful.

Stayed in June 2024

No veggie sausages at breakfast. Our room was on the ground floor overlooking the car park. We asked for more towels but they said they had run out.

Location was excellent. Close to Chester and Cheshire Oaks. A nice large room and very good parking. Comfortable bed. Very nice staff.

Stayed in June 2024

The birds were noisy. But what a wonderful thing to notice!

Beautiful hotel, picturesque setting, clean, with friendly and helpful staff. Honestly couldn’t fault it. Will definitely book again.

Stayed in June 2024

The breakfast wasn’t the best and the shower didn’t work in our room

It was a really lovely property room was stunning

Stayed in May 2024

Didn’t sleep well. situated near car park and noisy room above well in to early hours

staff were very friendly

Stayed in May 2024

We felt that our room could have been cleaner, there was a lot of dust, carpet could have been cleaned a little more thoroughly, and there was someone's jacket left hanging in one of the wardrobes.

Overall, we liked the hotel, facilities and food

Stayed in May 2024

Information in the room

Location was good we didn’t have breakfast

Stayed in May 2024

On arrival Staff could have been more welcoming. Food in the restaurant was a bit basic and our fish was over-cooked and rubbery. Some of the minor bathroom fittings in the room were missing.

Very good sized room and bathroom. Pleasant dining room and public hotel areas. Countryside location vey close to Birkenhead Ferry Port. Staff in the restaurant very friendly.

Stayed in May 2024

The meal in the evening was a con, really expensive and for very little (and not that good) food. I'd advise eating out

The room was a nice size, and location to Chester zoo very good

Stayed in May 2024

Nothing

Everything was lovely the pool outstanding and clean The room was lovely and spacious bathroom lovely with toiletries and hair dryer provided we forgot our toothbrushes so they provided us 2 . Breakfast was lovely and they provided gluten free

Stayed in May 2024

Room lighting was poor, lamp on one nightstand only. Column in the middle of the room. The taps in the shower tub didn’t work great and the drain was very slow.

Bath was very roomy with lots of counter space. Pool, jacuzzi, and steam were welcome after a day on the road. Staff was very pleasant and accommodating.

Stayed in May 2024

Seats aren't too comfy in dining area. Serving staff needed to be reminded of drinks orders, at least on 2 occasions

Pool is a nice size. Reception staff really helpful. Size of the rooms were great, all had nice views. Good parking areas, lovely grounds. Food is good too and good selection of wine.

Stayed in May 2024

Little bit more attention to detail needed to hit the next level. Parts a little dusty and dated. Potential to be absolutely fantastic though.

Staff treated us like royalty for our anniversary trip. Lovely touches upon check in. Free spa access a lovely touch too !

Stayed in May 2024

Breakfast was excellent with GF option available. Staff were extremely helpful.

Stayed in May 2024

It’s not a massive problem but we stayed in room 55 which was beautiful, so much room and lovely modern bathroom. The only thing about the room was there was a bang coming from above and it wasn’t people walking around at it was constant so if you woke up in the middle of the night it was hard to fall back to sleep hearing the constant bang. We left the tv on to go to sleep initially to drone it out, it isn’t extremely loud but you can hear it in the night if you’re awake or wake up. I couldn’t really tell what it was and we didn’t contact the reception as like I said it’s in the night and we only stayed the one night to visit Chester zoo if we was staying for longer then it may have been more of a problem. But the place and the room were amazing.

Lovely location, really peaceful as the use of the spa included in the over night stay price is just amazing.

Stayed in May 2024

Nobody cleaned our room during our stay The spa/ pool area is very small There is no more than 6 loungers and they are green plastic loungers which you would expect in a garden not a spa, not comfy at all.

The rooms were lovely Staff was friendly and helpful

Stayed in May 2024

We mentioned it was our anniversary we got an upgraded room and the staff were super friendly.

Stayed in May 2024

The noise each morning from others walking around creaking the floorboards above us from 07.00 am then at night from 22.30 pm, disturbed sleep

Room was okay, not being told in advance of road closure cost us an extra £25 for late booking our. Than at 12.30, 30 minutes before we were due to leave almost tripped over domestic mop buck left directly outside our room as I went out to check our car.

Stayed in May 2024

We had problems with the basin not draining and as a result it not being possible to get the water hot enough. This was tackled by the staff but it didn’t solve the problem. But it wasn’t a big enough issue to spoil the stay. I also took issue with the dinner deal which had I fully appreciated I would not have taken it up as I spent more than I would have. With the menu, it was not possible to have two course and keep them within the limit.

Lovely property well situated. Staff helpful and friendly. Comfortable bed.

Stayed in May 2024

No fridge in room, needs a bit of an update paint in hallways

Lovely building, quiet location, nice pool

Stayed in May 2024

Only bad point would be that we were a couple staying in the room and only one bath towel was provided. The waiters were also not that attentive on the next morning given that we had to stay longer due to the half marathon closing the road.

Beautiful scenery and building. Very comfortable stay and the spa facilities were exceptional.

Stayed in May 2024