Pillows were hard

The hotel and its location

Stayed in May 2024

Hotel itself is very expensive to eat or drink.. £8.75 for a pint.. paying for swimming pool use as a guest... Having to book breakfast pool and dinner also very annoying. Told there's no reservations available when the restaurant is half empty too.. lots of guest ordered Just Eat and collected at the door.. Early check out at 10am also ridiculous and £60 to stay until 12pm is extortion.

The staff all throughout the hotel from the cleaners to reception staff were sooooo friendly 10+ for all of them... Room was spacious and airy and air conditioning was also good. Ideal location to the Theme Park.

Stayed in May 2024

Breakfast seating for two persons was in cramp areas where people were cueing for drinks. Bar drink were very expensive and they did not have any Zero alcohol beers.

Buffet breakfast adequate. Plenty to choose from. Room had a good view of the animal enclosure to the rear of the building.

Stayed in May 2024

The price of food in the restaurants, too high!

Great location, family friendly, lots of fun for the kids and really clean.

Stayed in May 2024

Lights in the room were not enough. Shower temperature was difficult to get it right.

Location fine, best if you go there for the park. Breakfast was good. Theme music in the hotel and entertainment nice for the kids. Good amount of EV chargers!

Stayed in May 2024

The restaurant food was amazing and we were very happy with our meals, however it was a little over priced but this was to be expected for the venue. We had a one hour swimming slot which we would have like to be either a bit longer for our children to play, or have the option of a second session during our stay. These two are only very minor things and would not prevent us staying again.

Beautiful grounds, very clean overall including toilets and chamging rooms, lovely facilities with everything a family could need, modern and comfortable furnishings, large shower in a standard family room (very helpfulwith young children), comfortable mattress (which I find is a rarity in hotels), the oreo biscuits left on my children's pillows was a nice touch, very helpful and polite staff throughout. Check in and out was very easy. Staff were able to help us with last minute dining reservations when our other plans fell through. Staff were also very helpful with dietary needs and sensory sensitive children. Nothing was too much bother for them. We were also offered free parking with our stay.

Stayed in May 2024

Food and drinks very expensive and not to a good standard

Great location and staff helpful and friendly

Stayed in March 2024

There wasn't anything we didn't like.

Fantastic breakfast. Good buffet selection and gluten free allergy catered for. Christina managing the breakfast session was superb and very welcoming and helpful, nothing was too much trouble. It was also a joy to see a number of the animals which we never expected.

Stayed in March 2024

Maybe a little tired. Merlin should smarten up :)

Easy parking and handy for South of the river.

Stayed in March 2024

Breakfast was lovely. Dinner the evening before was good but restaurant was chilly.

Stayed in April 2024

Room overlooked the rear of buildings and service area. Also above a hand dryer that seemed to be used every few minutes. . At least I could see the people making their way to the nicer rooms from mine. 🙃

Location. Pool and gym. Breakfast included was good quality.

Stayed in April 2024

Had to book somewhere to go to the office the next day and this was the cheapest and nearest (as it was off season) and what a find! Loved it, sadly had to go to work the next day and couldn't do the rides.

Stayed in February 2024

Rooms smelt musty.. bunk bed step was broken Pool time is very limited..one hour slot for 2 days stay. The splash zone was closed due to understaffed... Surprising as it was school holidays and hotel was fully booked. Restaurant menu could offer wider variety of kids meals

Rooms were well decorated..kids loved it. Breakfast buffet was good

Stayed in March 2024

It's a themed hotel aimed at kids so obviously there was a fair bit of entertainment noise / music in the foyer. Had window open in my room and had to listen to the welcome music from the car park over and over. Fortunately I found it amusing rather than annoying.

Lovely choice of fresh fruit at the breakfast bar. Fantastic view out the window at breakfast - beats the view of the car park that I see at most hotels I stay at. Lady at breakfast (Julie) and people on reception very friendly. Bed was very comfortable.

Stayed in April 2024

Only the free Wi-Fi which was so rubbish, it didn't actually work. It kept saying it would send an email to confirm the set-up. No email ever arrived and I could not get a decent phone signal in the room for calls and had to go outside and couldn't get tethering to work.

The room is large and comes with a fridge and tea and coffee making facilities. The bed was good and large. the shower was great.

Stayed in April 2024

It's quite possible to stay here and commute into London, but its is a long way. But the journey is fun on the 1930s Chessington South branch. The rates go up hugely when families come to stay and the white van men find somewhere cheaper.

This is an excellent hotel on the outskirts of London. Popular with "white van men", contractors doing decorating / electricians / plumbers etc during school term when children are in school, theme park is closed and families are not staying. Great rates and walkable or frequent bus 71 (terminus is outside the car park) to Chessington South station. Breakfast is good. I have stayed on three occasions.

Stayed in March 2024

Rooms and facilities a bit dated but nothing major. £2 per towel for the pool so would advise bringing your own.

Proximity to park, lots of stuff to do with the kids, good food options so didn’t need to go out looking for restaurants. Pool and splash area good for little ones. Early access to the park and activities in and around pretty useful.

Stayed in April 2024

i went upto the employee at the restaurant to see about booking a table, he did not acknowledge i was there, then preceded to walk away and talk to another one of his colleagues, so i did not even get chance to have something to eat

Stayed in March 2024

Food was budget quality without the budget prices. They have you captured! Cooked breakfast was cheap produce and dried out, but the continental was fine. Booking.com had put us in a junior family room, but my 10yo at 5ft could never fit in the kids bed. Luckily we could change rooms

Staff very helpful. Parking good and close to reception.

Stayed in March 2024

Clean rooms, Convenient approach to Chessington rides along with kids

Near to Chessington Resort.

Stayed in March 2024

Drinks were a bit pricey and draft beer went off, meaning you had to have expensive bottles. I suspect that in holiday season the hotel could be really packed and busy. I got a reasonable deal for the room, but I noticed the prices have real gone up now.

Very friendly and helpful staff. Dinner was good and not too expensive. Buffet breakfast was good. Room was far better than I expected. Coffee and tea provided in the room.

Stayed in March 2024

Staff in restaurant … ne lady (not Engoish) was not helpful and didn’t smile …. When we asked for ketchup, she went off and never came back. Bad experience.

Location and comfy beds.

Stayed in March 2024

I was hoping for a nice view as I booked a good moth in advance . But room was clean and comfortable .

Food in restaurant was very good

Stayed in March 2024

Temple restaurant buffet could have some better choices and clean dishes.

We like the themed rooms and triple bunkbeds for kids. They enjoyed the quiz to open a safe in the room and get a treat.

Stayed in March 2024