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Reviews of Charlotte House

Union Road, Lincoln, LN1 3BJ, United Kingdom

#20 of 22 hotels in Lincoln

Guests' Choice

Review Score

Based on 1703 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    8.0

  • Location

    9.3

  • Facilities

    7.2

  • Staff

    8.4

  • Value for money

    7.9

  • Free Wifi

    7.8

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Showing 1 - 25

  • Reviewed: June 2, 2024

    7.0
    Great position, good hotel
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We woke up freezing and couldn't get the heating on, so we had to lay the bath towels over us.

    Nice hotel, great position, would stay again

    Stayed in June 2024

  • Reviewed: June 2, 2024

    8.0
    Nice
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was on the courtyard and it was quite noisy until late Sadly the tea/coffee facilities were not good! Coffee bags cheap tea with not enough milk or sugar The tv signal was terrible The breakfast was continental only, although we received a 10% discount in the cafe accross the road it would have been nice to have a decent breakfast included

    The property was perfectly situated central for our day out, nice and clean and a comfy bed. The lady in reception was very helpful and lovely

    Stayed in June 2024

  • Reviewed: June 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too many spotlights. Windows in need of upgrading

    Fantastic location. Below the castle walls and a short walk into the cathedral.Spotless room and lovely continental breakfast .

    Stayed in May 2024

  • Reviewed: May 30, 2024

    6.0
    Charlotte House
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Bedroom suite was very dated.....there are some nice features and it was very spacious but a lot of chipped paint and stained worn furniture. Huge 4 poster bed....the quilt only just touched the edges. Breakfast is continental but a very limited choice. Hotel was quiet,, probably due to it being midweek. I understand it is due an update this year under new management, keeping it's 1920's theme....... hopefully it becomes more inviting. Feels a bit empty and unloved at the moment.

    Good location. Pay & display car park right outside. Suite a great size..

    Stayed in May 2024

  • Reviewed: May 30, 2024

    7.0
    Reflection
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only minus was early morning drilling in hotel...

    Very close to Castle and cathedral and bailgate ...

    Stayed in May 2024

  • Reviewed: May 28, 2024

    6.0
    Great location & parking but needs a revamp.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Parts of the hotel are looking tired & in need of a revamp. The windows are rotten & some are about to fall out .We were in the suite that overlooked the back of Ole Ole and the staff were making a noise beneath our window which kept us awake until late - so some courtesy from these people going forward would be an improvement. The continental breakfast was below average - hard croissants that had been allowed to dry out. There are 14 rooms not all occupied on our visit.

    Excellent parking & close to all the main attractions the cathedral quarter has to offer. Impressive orangery & toilets.The staff were very accommodating .

    Stayed in May 2024

  • Reviewed: May 27, 2024

    8.0
    Lovely location very comfortable bed and lovely large bathroom
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Two flights of stairs were tough for us taking up suitcase etc. no shower caps No free parking

    Beautiful building and great location for visiting Lincoln

    Stayed in May 2024

  • Reviewed: May 27, 2024

    8.0
    Location,staff and down stairs was lovely but bedroom needs a little work
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    Bedroom was a little tiered but good shower

    Location was perfect with adequate parking

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Lovely hotel in an excellent location. Attention to the windows would make it really fabulous.
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Noisy party outside and single glazing meant I didn’t sleep well. Also the room was very light and needed dark curtains. A spotlight outside my window made things even worse.

    Location perfect for uphill attractions, very friendly staff, beautiful big room and bathroom.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    7.0
    Very nice overall
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was hard and creaky

    Lovely property

    Stayed in May 2024

  • Reviewed: May 23, 2024

    8.0
    Great stay great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing to not like

    Lovely big room with big bathroom & modern double shower Great continental breakfast Friendly staff

    Stayed in May 2024

  • Reviewed: May 16, 2024

    8.0
    Would consider staying again after it is refurbished.
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night

    I understand that the hotel is being refurbished - it was previously a nursing home and clearly the occupants took a fairly cavalier attitude to their rooms (this was however reflected in the price). Could have done without the empty beer bottle behind the sofa and the non working "pop up" bath plug.

    Very good location next to the castle, friendly reception, "continental" breakfast was more extensive than we expected. Ground floor has been redecorated in keeping with the architecture & history of the building.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    7.0
    The hotel is situated perfectly for the Cathedral and castle together with the upper hill area.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    The breakfast was only a continental one so we went across the way to the cafe which is owned by the hotel. We received a 10% discount voucher

    The staff were very friendly. The bed was very uncomfortable and we asked if they could do something about it. The next day they changed the mattress for a new one which was perfect.

    Stayed in April 2024

  • Reviewed: May 15, 2024

    8.0
    The location was really good, hotel needs a little updating
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Continental breakfast was good. Bathroom was clean and nicely decorated. Staff were very helpful and ordered us a taxi when we asked for help

    Stayed in May 2024

  • Reviewed: May 12, 2024

    8.0
    We thoroughly enjoyed our stay and would certainly book this hotel again.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Car parking was a little difficult but we managed to squeeze in.

    The hotel was brilliantly located with 2 lively Public Houses, an Indian and Spanish restaurant within 100 yards. It was only a short walk into Lincoln town centre and the quayside. The cafe in the courtyard was owned by the hotel and provided a good cooked breakfast at a reasonable price. The receptionist was extremely friendly and helpful. The furniture in the room was old fashioned but this is exactly what we like in a hotel room. All in all this hotel was an excellent choice.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    8.0
    Very good stay. Everything very close.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Better window coverings to make room a bit darker. Stairs!!!

    Great location. Room was roomy but a little bright as we only had venitions and there was a light right outside. Breakfast was just what we wanted. Very friendly and helpful staff.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Not the worse hotel I've stayed at but not the best , rooms was outdated but they were clean
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast wasn't great it was on continental but there wasn't enough

    Location was good Rooms was clean and decent

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Central courtyard ment was a little noisy late evening

    Great room in a little very old building

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room was great quality, bed was comfortable and the staff were very helpful, in a great location as well, Nicely located near the castle on Steep Hill.

    Stayed in March 2024

  • Reviewed: May 1, 2024

    7.0
    Very pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bar could’ve been opened we assumed when we booked that it would’have been and posting how to get to the hotel didn’t realise we had to go through the car park so we drove past it quite a few times

    Good

    Stayed in April 2024

  • Reviewed: May 1, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Building and furnishings reminded of an officers mess. Some people may expect more.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It feels tired and a bit unloved. Bits need some tlc it has so much potential

    Love the view of the castle and that it is a listed building. The freestanding bath was amazing 🛀

    Stayed in April 2024

  • Reviewed: April 30, 2024

    8.0
    Regularly stay here when visiting family
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Nothing.

    Excellent location at the foot of the castle walls. Close to all amenities in the upper part of Lincoln and only a short walk down into the centre of the city. The walk back is good exercise! Rooms are comfortable and well furnished. Breakfast is continental with a good selection of cereals and pastries.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    8.0
    Good value stay in a comfortable hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some refurbishments still to do.

    Comfortable, recently refurbished room. Convenient for local tourist attractions and shopping. Would stay there again.

    Stayed in April 2024

Showing 1 - 25

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