one of our rooms smelled of damp, they changed rooms for us without question

staff are friendly and accommodating

Stayed in October 2024

The room set up was very small , and unfortunately our room was subject to the sounds of other doors closing rather nosily during the night

Location was ideal, think photos flsttered the actual room a bit though, but overall the hotel was adequate and the staff were very helpful indeed

Stayed in October 2024

Very dated and dingy from outside. Halls need decorating and new carpets.

Great location. Parking

Stayed in September 2024

the bed was to low difficulty getting up.

Stayed in October 2024

Curtains had to be shut for privacy. then no natural light/airflow. minor prob

Great location for the town/night life. Easy access, adequate pit-stop. Great shower.

Stayed in October 2024

Carpet was badly stained and curtains

Stayed in October 2024

Too noisy, not enough soundproofing... the door to room 17 had a large gap at the bottom... this was unfortunate due to other residents lacking consideration when returning to the hotel at 3am or later...

Good location and the bed was comfortable...

Stayed in October 2024

It needs investment. The bed was soft but so ripped on the headboard it was embarrasing. This is 2024 they need to sort out the internet, please. You can only get wifi if you are practially in the office. No wifi in the rooms, that's just basic.

The bed was soft and the room was clean

Stayed in October 2024

Small car park

I got exactly what I expected Clean and tidy bit tired bit more than ok

Stayed in October 2024

The room was grotty. Dirty, sticky, smelly carpet. Bathroom was clean but smelt mouldy. Window was rotten and falling to bits. Rain came in down the chimney of a disused fireplace. Bed is a futon which is very uncomfortable and very low to get out. This room was none of the rooms advertised on booking

The location is great. 2 min walk to town centre

Stayed in September 2024

Carpet was stained and decor tired but it is a budget hotel so accept I may have assumed it would have been better. Reception area and public areas where very poor

The location as near to centre and the price.

Stayed in September 2024

Noise from the takeaway across street, single glazing made it unable to shut noise out.

Shower, location, staff

Stayed in September 2024

slam closing doors

perfect location

Stayed in August 2024

The furniture was a bit worn and could do with updating.

It’s location

Stayed in August 2024

TV very poor quality

Service good

Stayed in August 2024

Clean

Idea as it was a last minute decision to stay the Sunday night after 3days and nights of Tango.Decore was a bit aged but room clean and staff professional but friendly.Will use again excellent value for money

Stayed in August 2024

The bedroom was scary, the fireplace and cupboards looked horrid and just scared me in general. The bathroom door kept opening when we closed it so that didn't help. I had to pile our shoes in front of the door to make sure it doesn't open. Did not have a good sleep. Very small room also.

The location of the property was great, as well as the staff who were really friendly. Property had parking too which was really useful. It was clean but the state of the fireplace, and furniture in the room was scary, I did not feel comfortable at all. The place needs updating and a lot of care.

Stayed in June 2024

The room was so awfully hot and the fan made no difference. The window goes to the floor so peple in the street can see you in bed. Close the curtains and it would be even hotter. It was harsh.

Very convenient and very good price. Friendly staff

Stayed in August 2024

Difficult to find car park,

Location. Plenty of pubs and restaurants nearby.

Stayed in July 2024

On the surface the building internally was run down and the room felt unclean.

It’s location

Stayed in July 2024

This might be standard practice, but the hotel had me sign some kind of document on arrival regarding damages. The rooms next to the entrance and also quite noisy. Finally, none of the taps in this hotel apparently provide clean drinking water as the tap in the bathroom states "no drinking water". Not even the reception could help with this.

The room and bed were clean, the check in fast and the employee answered all the questions that were asked. The hotel was located in the center of the city and that was nice for visiting around, but perhaps not so great for traveling by train.

Stayed in July 2024

Parking, basic, run down

Price

Stayed in July 2024

The shower wasn't right, the room over-hot in summer, just a very small room for two. Long way from rail station but then so is most of Cheltenham.

Didn't get breakfast. Location good for eating drinking buses and shopping. Room contained microwave and fridge, good for price.

Stayed in July 2024

Top floor 10am check out

Room had everything Tv Mirrors Microwave pots Fridge Glasses Full tea coffee biscuits Ensure towels hairdryer Great location for bars shops Free parking

Stayed in July 2024