City Centre, Station Rise, York, YO1 6HT, United Kingdom
#18 of 103 hotels in York
Guests' ChoiceBased on 8680 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 25 June 2024
Clare
United KingdomNothing everything was excellent
Was bought this stay from my husband for my 65th Birthday From The moment we arrived staff members could not do enough for us as my friend who was with me had some mobility issues
Stayed in June 2024
Reviewed: 24 June 2024
Deborah
United KingdomThe bed needs a new mattress please as was lumpy
Location and staff very good
Stayed in June 2024
Reviewed: 24 June 2024
Alan
United KingdomNo tea/coffee in room
Stayed in May 2024
Reviewed: 24 June 2024
Scott
United Kingdomeverything was amazing
Stayed in June 2024
Reviewed: 24 June 2024
Carly
United KingdomNothing
Amazing from start to finish
Stayed in June 2024
Reviewed: 23 June 2024
Catherine
United KingdomNothing really - just a bit of outside space but thats the nature of the beast
Staff couldn't do enough for you. Excellent breakfast. We had 2 evening meals in The Rise restaurant both were superb
Stayed in June 2024
Reviewed: 22 June 2024
Joe
United KingdomGreat staff, excellent food and a great atmosphere l.
Stayed in June 2024
Reviewed: 22 June 2024
Julia
United KingdomBeautiful hotel in a great location
Stayed in June 2024
Reviewed: 22 June 2024
Kevin
United KingdomNothing to dislike
Professionalism of staff. Nothing was too much trouble
Stayed in June 2024
Reviewed: 22 June 2024
Anne
United KingdomThe breakfast was only luke warm , I asked for porridge and had to ask for it to be hot, but every time it was luke warm, the cooked breakfasts were only warm, a bit disappointed in this.
The staff were so helpful, the room was great, clean well stocked with coffee etc large bedroom and bathroom, plenty of room. Great welcome at the door leisure facilities were great, meal at night in restaurant was lovely.
Stayed in June 2024
Reviewed: 21 June 2024
Ms
United KingdomNothing, except more wet towel pegs are needed in the bathroom.
This beautiful hotel is so well located for the station and a paid car park. It is the old railway offices built in 1906 and converted sympathetically into a very plush and friendly hotel. I live nearby, but as a treat, a friend and I stayed here to see a show in town and to have lunch. The staff are amazing, all of them are so professional but still fun and friendly, which is not what I've experienced in other 5 star hotels. The executive room was well laid out and appointed with everything we could need. I used the pool twice in our stay, a lovely find in a city hotel. I will be planning another stay here to treat myself in the future
Stayed in June 2024
Reviewed: 21 June 2024
Carr
United KingdomOnly stopping night
I liked Everything no need for any more to be said
Stayed in June 2024
Reviewed: 21 June 2024
Pauline
United KingdomThere was nothing I didn't like.
The staff were excellent, rooms lovely and the decor amazing. The rise restaurant was really good and breakfast had something for everyone.
Stayed in June 2024
Reviewed: 21 June 2024
Shona
United KingdomNothing specific to mention.
Spacious room with all you could need for a comfortable stay. Great location. Only meal we had was breakfast ,but well provided tasty meal.
Stayed in June 2024
Reviewed: 20 June 2024
Marie-louise
United KingdomYou lost our luggage so we had to wait quite long for it. I felt the bed a bit hard for me.
I liked the spa facility. We liked the tasting menu, We liked the breakfast and we also liked that room was large
Stayed in June 2024
Reviewed: 20 June 2024
Mairi
United KingdomNothing
Beautiful , clean , fantastic staff
Stayed in June 2024
Reviewed: 20 June 2024
Alison
United KingdomToo many in pool
Lovely staff. Rooms
Stayed in May 2024
Reviewed: 20 June 2024
Iai
United KingdomNothing really we were celebrating a special wedding anniversary, otherwise the bar prices were a tad high . But saying that as ordinary working class people we tent to go to cheaper places. But if I had the money I would be there again tomorrow. Fantastic
The overall service was not to be faulted from door, room , pool , and bar.
Stayed in May 2024
Reviewed: 19 June 2024
Lori
United StatesReserving a time to use the pool seemed inconvenient.
The rooms were spacious and clean. They put delicious shortbread and teas in each room.
Stayed in June 2024
Reviewed: 19 June 2024
Nicola
United KingdomNothing
Great location Great staff Large comfortable rooms.
Stayed in June 2024
Reviewed: 19 June 2024
Stephen
United KingdomNothing
Everything about our stay.
Stayed in June 2024
Reviewed: 18 June 2024
Meryl
United StatesAll was good
Staff were especially friendly and helpful
Stayed in June 2024
Reviewed: 18 June 2024
Jeanette
United KingdomNothing at all ,
Everything,
Stayed in April 2024
Reviewed: 17 June 2024
Carl
United KingdomNothing
Everything. The level of service, the staff, comfort & decor
Stayed in June 2024
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