Nothing

Everything

Stayed in September 2024

Price - 330.00 overnight charge with no breakfast and additional 25.00 to park seemed expensive and non competitive with other hotels locally avaible

Didn’t have breakfast as 50.00 for 2 seemed a little excessive and had a nice breakfast close to hotel for half the price. The staff were very friendly professional and helpful particular the door men who helped with parking. The room was huge for a city centre hotel and very comfortable with small details appreciated like Milton brown toiletries and Yorkshire shortbread fab bathroom too

Stayed in September 2024

Nothing, we had awonderful stay.

Beautiful hotel. On arrival, we were checked in by the manager who very kindly allowed us to check in early as 2 of our rooms were ready. The hotel is right across the road from the train station so very easy to get to. Always at least two members of staff available for anything you may need at the desk. All staff were very polite and very professional. The concierge were fantastic they even gave out umbrellas to use on one of our days that was raining.

Stayed in September 2024

High charge for parking.

Staff was very courteous and helpful - including doorman, concierge, front desk, restaurant, bar. Room was large and spacious. Location was excellent.

Stayed in September 2024

Nothing

Beautiful building full of character n charm

Stayed in September 2024

The room and bed could have been much better. They were clean and the facilities were good, but for a 5 star hotel and the cost per night for our room, many of the features fell short for me. The bed was a little lumpy and not very big. We're used to a super-king, so this felt very small for us and the mattress wasn't great at all. The pillows were massive and we didn't sleep very well at all on the first night. We asked for smaller pillows which would better support our necks and they replaced them no problems, but they weren't much better. Our air con fan in the bathroom stayed on constantly and was quite noisy. One final thing was the heated towel rail only functioned if you had the heating on and our room was fairly warm during our 3 night stay, so we didn't heat the room at all, which made our wet swimming clothes damp for the next day. These are really small inconveniences, but these tiny improvements would have got 10 out of 10 in all categories.

The staff and general welcome were exceptional. The facilities and the food were all 5 star. We were travelling by train so this made the location of this 5 star hotel an excellent choice for us as it's an easy 2 minute walk from the station. The evening dinner we had in the hotels 'Rise' restaurant was superb. Both my wife and I loved every course and whilst is was quite expensive, we didn't mind, as we were celebrating and it was well above the average.

Stayed in September 2024

everything

all good

Stayed in August 2024

TV in the room had a “weak/no signal” message for majority of channels available. We did report it & we were told it was a known issue. It was not resolved during our 3 night stay.

Beautiful hotel close to everything you need to see in York. Grand by name & Grand by nature

Stayed in September 2024

I didn’t like the fact that it was a buffet breakfast. At £300+ for one night, I expected service at breakfast rather than serve myself which was really disappointing. The breakfast table was sticky. There was a smell of burnt toast in the air. It was a shame that this 5* hotel had the breakfast experience of any other hotel when it should have felt “grand!”

Great location. Stunning hotel. Upgraded room so really pleased with that! Had drinks in the bar. Staff were really lovely.

Stayed in September 2024

N/A

Excellent Very good breakfast A perfect stay

Stayed in September 2024

Nil

So clean, large rooms, lovely atmosphere and staff really friendly

Stayed in September 2024

Room was excellent. The birthday package I had requested for my partner was simply amazing, which included personalised balloons, chocolates, flowers, prosecco, and a Happy Birthday Message. Afternoon tea was great value for money with being able to have unlimited tea and coffee. The spa facility was also good but at times got too busy. In-room breakfast was very good and the menu had a good selection to choose from

Stayed in September 2024

Paid extra for for rose pettles and procecco which wasn’t in the room on arrival, got money back and apologised to, and a free upgrade next time I go so wasn’t the end of the world

Lovely inside and out, clean tidy and staff are great

Stayed in September 2024

Gym is quite small and not considered well-equipped.

Great location wiz convenient access to Train Station and key tourists attractions. Rooms are spacious, the Rise restaurant offers delicious Beef Wellington + Lobster!

Stayed in September 2024

A beautiful experience. Great room! Fabulous bed. Delicious food. Enjoyed the Spa. Highly recommend for a treat weekend.

Stayed in September 2024

That we only booked one night… needed longer!

We stayed here after our wedding, and were so incredibly well looked after! We were upgraded to a suite and it couldn’t have been a better end to an already amazing day! The spa, the breakfast, everything was just perfect!

Stayed in September 2024

It was a very busy bank holiday weekend and the staff weren't as cheerful as they usually are.

The breakfast was very good and plenty of it.

Stayed in August 2024

Nothing - it was all great

All of the staff we encountered were highly professional and very helpful. Those who stood out were Ian on the door, Emma and Dan in the restaurant. The room was very comfortable and all bathroom fittings worked well.

Stayed in September 2024

Paid extra for and executive room . But we have also stayed in a standard room and very little difference.

Stayed in August 2024

Nothing

Wonderful

Stayed in September 2024

It cannot be faulted. But if I would to fault it for 1 reason it would be to allow me to stay in their spa for more than 1 hour. Then If they did that I would probably have to complain as there were too many people there.

Excellent. I cannot fault this hotel. We had that special meal in the restaurant. It was expensive but it was top cooking from a top chef and I would pay the same again. Highly recommended.

Stayed in July 2024

Pomp and ceremony, excellent, attentive staff

Stayed in September 2024

Prices in the bar and restaurant were a bit high compared to local restaurants.

Room was spacious and well appointed. Restaurant food was good but pricey. Staff was very friendly and helpful.

Stayed in September 2024

nothing - I highly recommend

Comfy bed, well appointed, modern, nice bathroom. I especially loved the big bottles of shampoo and bath gel - love the eco of it all. I love the extra pillows they have in the closets.they also have a Nespresso and tea. I didn't use but their room service menu looked very good too. Beautiful hotel! Was originally headquaters for a bank - our room was very nice, I think it was in an add on building - very clean. Super close to the train station - you walk out, turn left, First stoplight you turn right and run into the hotel. Maybe 5 minutes inside the wall so it's a close walk to historic city center, many restaurants. We ate that The Ivy, the shepard's pie was delicious. They offer afternoon tea but I didn't get a chance to try it- the restaurant is beautiful and majestic as well. I highly recommend staying here.

Stayed in September 2024