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Reviews of Castlecary House Hotel 3 stars

Castlecary Road, Cumbernauld, G68 0HD, United Kingdom

#3 of 6 hotels in Cumbernauld

Guests' Choice

Review score

Based on 1478 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.0

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 5 June 2024

    9.0
    Great staff and service.
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The staff were very efficent and very friendly and welcoming. Service was gteat in the restaurant and bar despite there being alarge tour group in.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Overall a good stay
    • Leisure trip
    • Family with young children
    • Club Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom outdated, chipped bath and dirty cloth left on top of bath mirror. All staff was friendly apart of one of them, while we had breakfast in the morning , seemed a bit bothered when asked about breakfast options, like he was not happy to help

    Staff changes one if the rooms from twin beds to double bed just to keep the rooms together which was a nice touch

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Pleasant stay
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    No major issues. The decor is a little outdated/tired and the bathroom was quite garish colours and didn't look much like the picture. However, it was very clean so we didn't mind. The bed is quite a small double by modern standards and the blinds don't fully shut out the light so if you have trouble sleeping with daylight in the room, this might not be the place for you.

    We used this hotel as a stop off point on our journey further north. Front desk staff at reception were very friendly and welcoming, the room was very clean, peaceful and comfortable. We enjoyed breakfast, but thought some of the options on the menu were better value for money than others. Overall good value for money and we would stay again if travelling north!

    Stayed in May 2024

  • Reviewed: 3 June 2024

    7.0
    Need improvements
    • Leisure trip
    • Family with young children
    • Club Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The room we had needs a lot of improvement, very old look and feel. Bathroom as well.

    Nice staff, very friendly and good atmosphere.

    Stayed in May 2024

  • Reviewed: 2 June 2024

    8.0
    Convenient to relatives location.
    • Leisure trip
    • Couple
    • Club Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pillows were lumpy.

    Reasonable breakfast although the porridge was more like gruel.

    Stayed in May 2024

  • Reviewed: 2 June 2024

    7.0
    Did all that we wanted it to do. Staff were helpful and friendly.
    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The window had a great blind but the back door had a window too without a blind or curtain so the light came in anyway.

    The beds were very comfortable, not a hard mattress.

    Stayed in May 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    Quite expensive for a ‘suite’ considering there was no sitting area nor a desk to work at.

    A very pleasant and comfortable stay and food in the restaurant was very good.

    Stayed in April 2024

  • Reviewed: 1 June 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room is a little dated but all in all I was happy

    Stayed in May 2024

  • Reviewed: 31 May 2024

    7.0
    Ok for one night
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    quite noisy as close to the motorway, rooms need more attention, WiFi was almost not existing and needs to be updated

    old and fairly used but clean and suitable, some restaurants and pubs in close distance

    Stayed in May 2024

  • Reviewed: 31 May 2024

    7.0
    excellent value for money
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night

    all was excellent, staff great

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    very impressed
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    like a motel arrangement . ground level room with parking outside. I particularly liked the light and bright bathroom. breakfast was varied with all tastes catered for. very handy for the motorway

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Another great stay
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room door needs replacing

    Friendly staff & great service.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent food. Helpful staff.

    Stayed in May 2024

  • Reviewed: 24 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Very friendly staff. Had a good evening meal and breakfast goo too. many thanks

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Restaurant staff were unattentive.

    Check in was pleasant and friendly

    Stayed in May 2024

  • Reviewed: 20 May 2024

    7.0
    It was ok
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was tired looking and in need of up grading

    The food was amazing

    Stayed in April 2024

  • Reviewed: 20 May 2024

    7.0
    Ok for what we needed
    • Leisure trip
    • Couple
    • Club Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room we stayed in (289) could do with a refurb, looking a bit tired, same applies to the bathroom - good luck trying to work out how you turn the shower off!!!!

    Hotel was nice, friendly staff, great Scottish breakfast, spacious room.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Comfortable, friendly and good comfy bed, excellent food.
    • Leisure trip
    • Couple
    • Club Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Na

    Staff were all nice and friendly. Hotel was very clean room excellent plenty of space in the room. Food in restaurant was really good and reasonable priced. There was a coach party of 50 in for dinner and service was excellent.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Limited restaurant menu. Could do with a few more specials on the board.

    Nice quiet room away from main hotel. Restaurant is lovely modern & fresh as is the bar area. Staff are always friendly & chatty.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    8.0
    A little disappointed this trip
    • Leisure trip
    • Family with young children
    • Club Double Room
    • Stayed 1 night
    • Submitted via mobile

    Abrupt member of staff in restaurant. Bridal party slamming doors from 7am onwards & allowing a small child to wander the hotel knocking & trying bedroom doors! Very dangerous 😳

    Restaurant is great except for limited menu choice. A few more specials on the board would be good. Staff are always lovely although we did encounter a female member of staff who was a little abrupt.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Very accommodating
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    We requested early check in and they did their best to let us in the room for 12:00 so we could get to a wedding at 1pm. We arrived for breakfast at 9:10 and was told it finished at 9 but they put an order through for us which was very good of them

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    A really nice hotel. Good value for money. Helpful and friendly staff. I'd stay again.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    On the downside, I tried to connect with MS Teams for business calls, but the wifi speeds were really slow and I was unable to work on one day. The only negative aspect in my experience. Breakfast, I wasn't really given a menu on day 1 and 2, but the staff just took my order and that was OK. If you weren't familiar with what was on offer (I didn't know there was a continental option until the morning I left), you'd have to ask. The staff were very friendly and helpful, so I think asking wouldn't be an issue.

    I stayed for 3 nights. Check-in was very quick, friendly and efficient. Everything was explained about Breakfast (as in where to go), the wifi password, and if I had any questions, I only had to ask. The room was enough for a couple. A comfortable bed, a nice big bathroom, and extra points for having charging plugs built into the wall (on both sides of the bed). A nice touch. I'm never going to use the iron that was provided, but great if you needed it :) I had dinner a couple of nights and the food was great. We also had a couple of kids on the second night with us, and they also enjoyed the food. A nice family atmosphere in the restaurant.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    9.0
    Another great stay
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Menu a little limited. Could do with either an update or a few more choices on specials board.

    Room was spacious and in quiet area. Food on restaurant was delicious with great portioning.

    Stayed in March 2024

  • Reviewed: 28 April 2024

    7.0
    Could have been improved very easily
    • Leisure trip
    • Couple
    • Club Double Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Noise from wedding under our room.Our breakfast was tepid

    Large comfortable room .nice linens and bedding .

    Stayed in April 2024

Showing 1 – 25

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