Of course this is a lovel old building and the accommodation reflects this. Three flights of stairs to the top and no lift.

The position is excellent being next to the castle and the town centre. A short walk to a council car park which is free from 6pm to 8am. Very friendly staff and a good breakfast buffet.

Stayed in May 2024

Bar never opened and no breakfast

Great location comfortable room even tho a little dated

Stayed in May 2024

Room is a bit outdated , the ceiling wallpaper is coming away , the fan was noisy in the bathroom , the silicon in the bath area is going mouldy .

Stayed in April 2024

The rooms are tired, but for the rate you're paying it wasn't an issue for me. There was nothing open in the hotel on a Wednesday night, no bar, no restaurant, but you are a stones throw from bars and restaurants, would recommend The Portobello a couple of doors up, but book because it's small and popular. There's a lovely old pub directly opposite the hotel, The Old Bank, really friendly staff and locals. Good pint too!

The hotel is in an excellent location, close to shops, bars, restaurants. There is a small carpark next to it that you have to pay and display there is no facility for paying through an app. Staff were very friendly and helpful. My room was comfortable. The shower was brilliant. Lovely views of the castle from certain parts of the hotel.

Stayed in March 2024

Room was much too small. Booked a small room but wow was that small.

Location

Stayed in April 2024

Very very small bathroom Breakfast abysmal

Bed excellent

Stayed in March 2024

The bedrooms really need updating

The building was lovely

Stayed in March 2024

There was no lift or help to go up 3 flights of stairs with a suitcase and the bed was uncomfortable

The location and staff were helpful and friendly

Stayed in March 2024

The hotel was full of old world charm, room was clean fresh and modern.

The room was lovely good size, bed was comfortable .The room was clean, with nice soft furnishings and fresh white bedding, and towels. Hotel was full of charm for a building of its age. Unfortunately there was no heating in the bathroom, so it was really cold. We were supplied with one oil filled heater (small), to subsidise the small radiator on the wall in the bedroom and it was needed but to get any heat in the nice modern good sized bathroom, I had to run an electric cable from the bedroom in to the bathroom which seams a little unsafe, and as a guest having to heat the bath room to have a pee seas a little ridiculous. Staff where informed on both days of the issue with the absence of heating in the very coals bathroom but nothing was don. No tip left other than if there’s a bathroom please heat it in the cold weather.

Stayed in March 2024

The shower head was dirty could not have shower. It was very noisy from outside. No breakfast available to buy and the lounge was not open.

Location, room was large bed was comfortable

Stayed in March 2024

This is not a hotel. There was no bar, no restaurant, the breakfast is a help your self piece of toast and a yogurt. There is no atmosphere and actually for the £240 for two nights that is not great when I have stayed in excellent hotels with all facilities open for £70 a night. They really should make this clear on the booking form. Also not secure parking you have to use the local public car park and pay for it.

The room was the best part. Good size, nice bed, bathroom good and all very clean.

Stayed in January 2024

The noise from a party below us till very very early hours.

Can’t fault the hotel at all, was lovely , room was really good size. We loved the massive bathroom with both shower and bath. Breakfast was amazing , something for everyone. Staff were all very friendly and helpful.

Stayed in January 2024

Carpet very worn almost a trip hazard. No one told you where to get breakfast and that it was basic cereal and toast. No info avaible to get transport if you didn’t have car

The receptionist on arrival was very cheerful and helpful with recommendations for where to get food that evening. Room was clean nice shower and warm

Stayed in November 2023

Room decor tired. Net curtains torn. Very unpleasant sulphur smell from bathroom

Lovely staff and great location

Stayed in October 2023

The decor carpet was uneven and there was a wedding reception downstairs unbeknown to us so it was very noisy.

The hotel was more than adequate.

Stayed in October 2023

Room was very cold, even with heater provided. Room very out dated. Not impressed with bathroom. Noisy guests nearby. No lift. I have mobility restrictions and found the stairs difficult as my room was on the top floor.

Very helpful staff. Position of hotel. Cleanliness. Breakfast.

Stayed in September 2023

No sink in tiny bathroom. Sink was in the bedroom

Location is beautiful

Stayed in September 2023

It does need some updating however it was clean, and had all the amenities you would want.

The staff were lovely and friendly, we felt very welcome and looked after during our stay. We stayed here after a wedding party and it was ideal.

Stayed in August 2023

Sink in the bedroom but understand why. Could have done with a spare electric socket

It was convenient to our needs

Stayed in July 2023

The decor and furnishings were old fashioned, but the biggest problem was there was no lift in the hotel. Also breakfast was not good, not much choice on offer, especially if you needed gluten free.

The room was spacious, the bed comfortable and the bathroom was fabulous.

Stayed in June 2023

Quite dated needs a facelift. No lift, no ventilation at all. But fan provided. Sash window stuck . Very hot room. Promotes bar, but wasn't available. Should state on website that it's only available when no fuction on. We weren't advised there was a wedding that day which also made it noisy outside

Handy for venue.

Stayed in June 2023

It’s not I didn’t like but it’s an old building so expect the interior to be dated the area to eat breakfast was a bit dark but food and drink on offer was fine for a standard breakfast

great location staff were very accommodating bedding and linen were quality complimentary breakfast was more than adequate

Stayed in May 2023

having to walk outside to and from where the wedding was set

homely setting

Stayed in April 2023

Overpriced as needs updating, wallpaper and decor are terrible and old. Room smelt fusty. There was no bar open, we had to go out to have a drink and no facilities to get a drink during the night. Not good for disabled people, no lift. Very old, grotty looking decor in rooms.

The staff, very polite and helpful

Stayed in March 2023