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Reviews of Castle House Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Castle House Hotel, Castle Street, Hereford, HR1 2NW, United Kingdom

#6 of 14 hotels in Hereford

Guests' Choice

Review Score

Based on 699 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.6

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.5

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 22, 2024

    9.0
    Great base to explore cider country
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I wish they were doing dinners in the restaurant. I missed Sunday lunch but will make sure I am there for lunch next time.

    Love cozy room. Single bed was quite big. Complementary snacks on arrival in the room were great. The breakfasts were amazing and staff were friendly. David the owner has made a great effort with farm to folk ethos at the hotel. The apple juice was from his farm.

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Fabulous stay in the heart of Hereford
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 3 nights

    Nothing

    Fabulous location 2 mins walk from the cathedral Fabulous freshly cooked breakfast with a great choice Staff very friendly and helpful without being ott Spacious and very comfortable room overlooking the moat and garden

    Stayed in April 2024

  • Reviewed: May 16, 2024

    9.0
    The place to be in Hereford!
    • Leisure trip
    • Solo traveler
    • Junior Suite Twin
    • Stayed 1 night

    Check-in was a bit odd. There was nobody at the reception and when I found someone to help, he was a bit harsh, if very competent.

    This is a brilliant little place in the centre of Hereford, only 5 minutes walking from the cathedral. It's got a lovely conservatory overlooking the river where they serve lunch and breakfast (they don't do dinner, but there are lots of nice restaurants around). Breakfast was wonderful, the menu was nice and the food superb. My room (I had a junior suite) had a beautiful view onto the river and garden and was just lovely with nice details like a basket with regional treats or sherry. The bathroom was spacious, the toiletry luxurious. What else? Yes, they have private parking (which is free for guests) and very convenient, situated just behind the hotel. If you can afford it... go to this place! It's worth the money!

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Best hotel for a long time
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 2 nights

    The size and quality of the room was exceptional, great to have a room with so much space and ventilation. The location was excellent 5 minute walk to town centre and the Cathedral. We were made to feel welcome from the start of our visit and nice little extras in the room, eg a carafe of sherry and crisps. Good bathroom shampoos from LOccitane.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    10
    We had a wonderful stay, shame no evening meal but we shall return.
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 4 nights
    • Submitted from a mobile device

    No evening meals so we had to go out again after recovering from a tiring day.

    Beautiful property in a great location with attentive staff.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Compact Townhouse Double
    • Stayed 1 night

    Nothing

    I was checking in late so whether coincidence or not I was upgraded to the main hotel rather than annex which I appreciated as a solo female traveller.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Beautiful hotel in centre of town
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 1 night

    Parking is very tight if you have a larger car! Breakfast room could do with some blinds as very hot and sunny. Staff could be a little bit more attentive especially at breakfast and were unsure of some of the breakfast items - but this would not put us off from visiting again

    Beautiful hotel, lovely staff and outside area overlooking the moat. Easy access to the town centre. Large room with complimentary nibbles.

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Perfect stay to explore Hereford cathedral quarter and the surrounding countryside
    • Leisure trip
    • Couple
    • Compact Townhouse Double
    • Stayed 2 nights

    Would have preferred to have had a room in the main hotel, but the Town House was fine.

    Excellent breakfast and lovely location overlooking the castle moat pond, Superb location in the cathedral quarter

    Stayed in May 2024

  • Reviewed: May 11, 2024

    10
    Brilliant location in the historic centre of Hereford
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 1 night

    Nothing really.

    The hotel is beautifully located near the Cathedral and next to the river, which the garden overlooks. Ideal for a pre dinner drink watching the ducks. Our room was large and very well equipped with comfortable bed and excellent bath/shower room. Breakfast was very good with a wide choice and while there are no evening meals, a host of restaurants are within an easy walk. The staff were all helpful and friendly. It really is a lovely place to stay.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 1 night
    • Submitted from a mobile device

    It was very quiet and set in a lovely area

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    Perfect, quality relaxation time
    • Business trip
    • Couple
    • Compact Townhouse Double
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing . It was fabulous .

    Splotlessly clean , beautiful decor and helpful staff . Car park covered by CCTV and location of hotel means ease of access to all parts of the city on foot .

    Stayed in May 2024

  • Reviewed: May 8, 2024

    10
    Only overnight but very comfortable. Would love to stay here again.
    • Leisure trip
    • Couple
    • Compact Townhouse Double
    • Stayed 1 night

    Nothing

    In the conservatory/bar area, very nice. Breakfast was excellent.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    10
    Excellent hotel in a good location with an amazing breakfast
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It was a lovely hotel. Good location. Great breakfast. The room was clean and very comfortable. The staff were very friendly and helpful. I would definitely recommend it.

    Stayed in May 2024

  • Reviewed: April 28, 2024

    9.0
    Brilliant stay, would highly recommend.
    • Leisure trip
    • Solo traveler
    • Compact Townhouse Double
    • Stayed 1 night
    • Submitted from a mobile device

    My bed was two singles combined so I could notice the join, but that’s really a minor detail!

    The room looked good from the the pictures but my suite was so much better than I imagined! Plenty of space, huge bathroom, complementary drinks and snacks. Absolutely brilliant stay, amazing value for money.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    10
    A very enjoyable and happy stay, lovely, comfortable surroundings and attentive staff.
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    Provision of evening meal. We actually enjoyed going out to other restaurants but it would have been an unpleasant experience to have to do that in the rain. Fortunately, the weather was fine.

    Everything

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Brilliant
    • Leisure trip
    • Solo traveler
    • Junior Suite Twin
    • Stayed 3 nights
    • Submitted from a mobile device

    Only having to go out for evening meal, or bring something in , rather than being able to get a meal on site but it wasn’t a problem

    Excellent facilities - Junior Suite Sitting room area Use of bath robe Safe

    Stayed in April 2024

  • Reviewed: April 23, 2024

    10
    Hotel perfect for our requirements
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 2 nights

    Nothing to dislike

    We had a wonderful dual aspect room overlooking the old moat on two sides. Very comfortable bed. Great hot water for shower/bath. Lovely thick towels. The seating area was very comfortable and desk useful. I was visiting the Cathedral and it was just 2 minutes walk away. Perfect position. The hotel also had parking, which is important these days. Thank you to all the staff

    Stayed in April 2024

  • Reviewed: April 18, 2024

    9.0
    Comfortable and stylish hotel with central location; fab breakfast choices
    • Leisure trip
    • Family with young children
    • Junior Suite Twin
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was a bit tight.

    Very comfortable room Central location Friendly and helpful staff Beautiful breakfast room

    Stayed in April 2024

  • Reviewed: April 16, 2024

    10
    Excellent value for money and will definitely return again.
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    A beautiful property in a quiet but excellent location near Town centre.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    10
    Saw a duck and ducklings pass through the breakfast room to the castle pool and a pair of kingfisher
    • Leisure trip
    • Family with young children
    • Compact Townhouse Double
    • Stayed 1 night
    • Submitted from a mobile device

    All good.

    Loved the location , proximity to the city centre and the friendly staff. The breakfast was amazing.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    9.0
    Lovely picturesque beautiful property in best location.
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing - the beds are very firm which is simply a personal preference but probably suit most people so as can’t complain.

    Absolutely beautiful property with lovely dining rooms and outdoor seating overlooking the moat and gardens. Rooms are beautifully decorated and comfortable.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Excellent hotel
    • Leisure trip
    • Solo traveler
    • Townhouse Suite
    • Stayed 1 night

    Everything was fine with two minor exceptions: (1) shame the restaurant is no longer open in the evenings; (2) Wifi quality in the annex was a bit weak.

    Stayed in April 2024

  • Reviewed: April 15, 2024

    9.0
    Lovely room and location to see Hereford.
    • Leisure trip
    • Couple
    • Junior Suite Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking a bit hard to find. It is 30mtrs before you get to the motel, between 2 tall grey pillars, down a laneway. Not clearly marked.

    Lovely room with a small sitting area and beautiful bathroom. Breakfast good. Great location near the river and cathedral. Welcoming sherry! Free parking available on first come basis.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    Short and pleasant
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Price

    Room size

    Stayed in April 2024

Showing 1 - 25

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