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Reviews of Best Western Carlton Hotel 3 stars

North Promenade, Near Blackpool Station, Near Casino, Blackpool, FY1 2EZ, United Kingdom

#144 of 252 hotels in Blackpool

Guests' Choice

Review score

Based on 3225 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.6

  • Facilities

    7.8

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 19 June 2024

    7.0
    pritty good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    low ceiling

    sea view

    Stayed in June 2024

  • Reviewed: 18 June 2024

    7.0
    Overall, the stay was really pleasurable, I would stay in this hotel again, I would request a different room to the twin
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The twin room 106 was below average, it was cold and drab, it sounded like there was an open window (there wasn’t) it was a very small room and the bathroom fan sounded like an air raid siren. At the side of this room was a small construction site.

    The restaurant, bar, corridors and reception area was very clean and contemporary. Easy check in/out, great parking facilities. The sea view double bed room was excellent, spacious clean and modern (room 212)

    Stayed in June 2024

  • Reviewed: 18 June 2024

    7.0
    Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Pleasant stay good value for the price paid friendly staff and clean room decent breakfast

    Stayed in May 2024

  • Reviewed: 11 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Small room Some sort of repairs were going on in what sounded like the room next door which started at 845 am, we had no communication regarding this.

    A bit further out from the main parts of Blackpool but it was a nice walk and the transport links were great as there was the tram literally across the road and a bus stop just a bit further down from the hotel.

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Good location Morgan on reception was brilliant .
    • Leisure trip
    • Couple
    • Standard Family Room with One Double and One Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Initial room allocated Room 308 The bathroom had black mould on the silicone around the bath the window was so small in the room and it had water damage I declined this room . I was then given room 309 There was a huge stain in the middle of the carpet did not want to imagine what it was. The bathroom was damp with paint flaking off the ceiling over the bath. I declined this room Room 105 It was hard to open the door as the single bed was up against it but this room was so much better less shabby didn't smell damp although the windows again had blown we had a great night's sleep .

    Lovely spacious dining room , good food ,I asked for poached egg which was cooked to perfection. Waiting on staff were happy friendly and very helpful.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    Very pleasant stay, would visit again, just to see the staff
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The price of the evening meal and the drinks. Price for the stay for two nights was a little bit over priced

    That it is dog friendly, very clean, great location, great breakfast. The staff was super lovely, very nice, attentive and all round welcoming, especially Nicola

    Stayed in June 2024

  • Reviewed: 9 June 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Family Room with One Double and One Single Bed
    • Stayed 2 nights
    • Submitted via mobile

    No hot water on the Saturday morning so we were unable to shower/ bath before we went out for the day

    Location was excellent, room was clean and spacious and friendly staff

    Stayed in June 2024

  • Reviewed: 7 June 2024

    7.0
    Do your research
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Tiny room, barely room for a suitcase. Ancient plumbing system with toilet cistern taking half an hour to refill.

    Close to the action

    Stayed in June 2024

  • Reviewed: 6 June 2024

    8.0
    Good value for money - with great view and dogs welcome
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 3 nights

    Room 100 - extremely hot - (temperature outside 14 degrees). Even with the one small window open and fan, the only way to reduce the temperature was to keep the bedroom door open for a time. Keeping the curtains closed, by the next day the room was fine. 214 Bathroom needs complete renovation -

    Private Car Park at hotel front. View and location of hotel. Brilliant staff - very helpful. Good evening meal menu. Newly decorated, very clean. Dogs welcome throughout the hotel - appreciated that there are no restrictive areas (not allowed to remain in bedroom alone - which is a very welcome). Ground floor bedroom with disabled access - excellent bathroom.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    9.0
    Relaxing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The automatic doors don’t work. It’s been like this for the past 3 years. Does not make hotel wheelchair accessible.

    Been going for few years, relaxing and comfortable

    Stayed in June 2024

  • Reviewed: 5 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Television only worked on one channel Rooms a bit dated

    Staff Position Evening meal

    Stayed in June 2024

  • Reviewed: 4 June 2024

    8.0
    Perfect walking distance to the attractions and the staff were very helpful and service minded.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Struggled with the shower, either boiling or cold water. Could do with updating the shower unit.

    Great location with on site parking.

    Stayed in May 2024

  • Reviewed: 3 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Windowsills and windows in room needed a bit of a clean. The smoke alarm in our room was buzzing all evening. Staff were very helpful and gave us another room but this was smaller. Breakfast was OK but more continental selection and fresh coffee would be better.

    Excellent location Staff very friendly and helpful Lovely views of sea from room Bed very comfortable Good selection of tea, coffee and biscuits in room

    Stayed in May 2024

  • Reviewed: 3 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Front desk staff - Katie is always very helpful

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Friendly staff made the stay great.
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Room could have been cleaner, small things like marks on the walls which could have been wiped off. Skirting boards needed dusting. Bathroom had broken tiles and a very small bath. A bit over priced for the room itself.

    Communal areas were very modern and clean. Great sea view. Helpful friendly staff. Breakfast and evening meal were exceptional and good value for money. Room was good size with a comfy bed.

    Stayed in May 2024

  • Reviewed: 2 June 2024

    8.0
    It was ok
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double Bed and Twin Beds
    • Stayed 3 nights
    • Submitted via mobile

    Providing the room with A/C or Fan…

    Breakfast was good

    Stayed in June 2024

  • Reviewed: 30 May 2024

    9.0
    Great Value. Great Staff.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, but best of all, excellent staff - happy to help and always with a smile. One of the friendliest hotels I've ever visited

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    I DID NOT HAVE AN OPINION EITHER WAY

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Good hotel with good location but staff can be a bit accomodating
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff is not very accommodating. I was an hour earlier before check in time but they didn't allow me to check in. We, as long distance travellers, have very little control over timings (considering improper flight times and public transportation timing). Other hotels have this leeway but not this one. Secondly, the hotel mentioned providing toiletries but I guess dental kit is not apart of that. Lastly, even though I choose the "pay on property" option, my card was still charged two days in advance.

    The hotel is in a good location and very clean

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    The location, it’s really close to the beach so it’s nice to enjoy the scenery or go out and about

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior Double Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Heating in hotel on a timer .. comes on at night ? Damp carpet by the window no grab rails as bath was deep .. charging plug in wrong place

    Decor . Restaurant and food .. staff excellent

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Weekend stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was beautifully clean but a little attention was required. Very warm, however a fan was provided.

    A lovely clean, modern hotel. The downstairs was refurbished and really welcoming. Parking was available at very reasonable rate.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It is a lovely hotel and the staff were very helpful

    Stayed in May 2024

  • Reviewed: 26 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior King Room - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    Pillows had seen better days. Woke up with a stiff neck. In my opinion , the Seaview rooms were over priced

    Staff were great, no problems there. Place was clean and very dog friendly

    Stayed in May 2024

Showing 1 – 25

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