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Reviews of Best Western Carlton Hotel 3 stars

North Promenade, Near Blackpool Station, Near Casino, Blackpool, FY1 2EZ, United Kingdom

#138 of 252 hotels in Blackpool

Guests' Choice

Review score

Based on 3027 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.7

  • Facilities

    7.8

  • Staff

    8.8

  • Value for money

    7.7

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 23 September 2024

    8.0
    Nice for the Weekend.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    My only grouch was that the shower cubicle is too small there isn't enough room to swing a mouse round the cubicle never mind a cat and I'm a small person.

    The Hotel was clean and bright both inside and out, pleasing to the eye when you looked at the building from across the road. I had a single room which was ok everything there that you really need,didn't have breakfast or evening meal so cannot comment on the same but with that said I did enjoy the time there.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    8.0
    Ok
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Bathroom

    Location

    Stayed in September 2024

  • Reviewed: 23 September 2024

    9.0
    Very pleasant ☺️
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were very friendly, and we would stay again breakfast was also very good.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    8.0
    Good apart for the smell in the room made worse when we are both no smokers
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The room smelled very bad of cigarettes and if we had been staying for more than one night we would have asked for another room .

    Breakfast good

    Stayed in September 2024

  • Reviewed: 20 September 2024

    7.0
    suitable for an overnight visit
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double Bed and Twin Beds
    • Stayed 1 night

    The bathroom and windows were very dirty

    Room and bathroom was dated and bathroom smelt fusty. Rooms did not match the rest of the hotel. Rest of hotel.

    Stayed in August 2024

  • Reviewed: 20 September 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Not a thing

    Great

    Stayed in September 2024

  • Reviewed: 18 September 2024

    9.0
    Very good. Apart from the parking.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Carpets in the room could do with cleaning. Paying 5 pounds a day for parking when you can't get a space to park.

    Breakfast excellent. Location excellent.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No complaints to make, would recommend.

    Allow dogs, nice to see. Friendly and helpful staff. Excellent buffet breakfast. Great location. Parking (£5 per day) with electric charge points. Room clean and had everything we needed.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Exceeded expectations, lovely clean hotel and will definitely stay again
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double and One Bunk Beds
    • Stayed 1 night
    • Submitted via mobile

    There didn't seem to be a lot of staff on; so those that were working were trying to do several things. Lovely chap on reception and bar that we didn't see stand still for more than a minute as he was wearing several hats! However, all staff were friendly and helpful and this was a minor issue really for us and our stay.

    Staff friendly, car parking available, bar open, spacious room which was lovrly and clean, value for money on breakfast as kids ate free. We will definitely be staying here again as we visit Blackpool a couple of times a year.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    7.0
    Very disapponting!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Paid for premium sea view room, but the room was sooooo tiny! I was glad it was only for one night! I would not pay the extra as it is not worth it. Reported to reception and stated not as advertised and could we move rooms, was told not allowed. Whilst at breakfast there were two older ladies on the table next to ours, one was visually impaired as she had a guide dog and the other physically impaired, using two walking sticks. They asked the staff for help getting their breakfast. The member of staff refused stating that they were too busy and if they had do it for them they would have to do for everyone! My mum got up and helped them! Absolutely disgusting behaviour from staff and not very inclusive!

    The location of the hotel was brilliant.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.

    One of the better stays I've had on the North Beach, and I've had a few. In a good position for the north promenade attractions. Very friendly staff.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    8.0
    Good, will definitely stay again
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    There was a lot of hair behind bathroom door as if the room hadn't been cleaned properly.

    room-beds were comfortable but room had a corner beam so that you could only get out of one side of the bed without banging your head. Made walking to the window and around the room difficult. Breakfast was excellent, lots of choice. Staff were very good.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    7.0
    Nice hotel well situated no entertainment first time I have'nt had a drink on holiday usually only d
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    No entertainment at night

    Room was good breakfast was good

    Stayed in September 2024

  • Reviewed: 13 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Toilet was blocked on arrival. Receptionist tried to fix it herself as maintenance was finished for the night but couldn't. Whilst we had dinner she sorted another room for us.

    Lovely staff service. Able to park the car up before check in time and spend some time in blackpool. Good choice of breakfast.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    8.0
    Very pleased will definitely use again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of hanging space

    Excellent staff very helpful

    Stayed in September 2024

  • Reviewed: 12 September 2024

    7.0
    Did exactly what it said on the tin
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Shower looked really grubby

    It was ok comfortable and ideal for our needs at the time

    Stayed in September 2024

  • Reviewed: 11 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice, Clean and Good Location.

    Stayed in August 2024

  • Reviewed: 11 September 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and tidy, great service.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    9.0
    Really good but properl handrails would be useful
    • Leisure trip
    • Couple
    • Superior Twin Room with Sea View
    • Stayed 7 nights

    There are various steps on each floor which for a person with a disability are difficult, No handrails. When making this observation at reception we were told that is because the corridors are not wide and there is no room for hand rails. Even a dado rail would be useful.

    Upon checking in our room 2013 was tiny. Upon dealing with the person in reception a Manager called Chis spent time to allocate a bigger room 2009. This was excellent and we thank Chris for his time and touble.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Family Room with One Double and One Single Bed
    • Stayed 1 night
    • Submitted via mobile

    Dog friendly, polite and friendly staff and breakfast was self service and excellent.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Brilliant with our dog

    Stayed in September 2024

  • Reviewed: 7 September 2024

    7.0
    Nice hotel on sea front and easy access to trams
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Double Bed and One Single Bunk Bed - Sea View/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room is in need of some TLC, but, the hotel is going through a refurbishment at the moment so would expect this to be sorted next time.

    Nice hotel on the sea front, lovely views from the room. Great breakfast and bar. Quick access to the trams

    Stayed in July 2024

  • Reviewed: 7 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Hotel wasn't at the heart of Blackpool but local shops not too far away. Overall a very pleasurable stay and would love to go back 😊

    Staff were very friendly and helpful and breakfast was brilliant. 😊

    Stayed in September 2024

  • Reviewed: 6 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Grubby room in need of a lick of paint. No place for clothes. Toilet needs sorting had to flush multiple times that was just for tissue.

    The bed was very comfortable. Unfortunately that's all the superior room was good for .

    Stayed in September 2024

Showing 1 – 25

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