10 Tunnel Street, North West, Glasgow, G3 8HL, United Kingdom
#72 of 81 hotels in Glasgow
Guests' ChoiceBased on 5743 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
9.1
Facilities
7.0
Staff
8.4
Value for money
7.5
Free WiFi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 19, 2024
Helen
United KingdomIf we had the dinner as had to eat fast food as not my cup of tea
Never had it
Stayed in May 2024
Reviewed: May 19, 2024
Sarah
United KingdomShower slow to drain away
Great location helpful staff
Stayed in May 2024
Reviewed: May 18, 2024
Chloe
United KingdomLocation Comfy bed Price Friendly staff
Stayed in May 2024
Reviewed: May 18, 2024
Stacey
United KingdomStaff did take a while to answer at reception. Very basic in room.
The room was very basic but clean and comfortable.
Stayed in May 2024
Reviewed: May 18, 2024
Isobel
United KingdomHad to ask first soap and milk
Location
Stayed in May 2024
Reviewed: May 18, 2024
Samantha
United KingdomRooms are tired and need updating . Bed where not comfortable and the curtains didn't close properly meaning light showed through .
The location is great .
Stayed in May 2024
Reviewed: May 18, 2024
Jackie
United KingdomDue to maintenance the restaurant was closed even though I phoned a week earlier to book a table. Air conditioning in room would not switch off. Member of staff tried to help but couldn’t switch it off either. A very cold night with no sleep.
Close to OVO Hydro
Stayed in May 2024
Reviewed: May 18, 2024
Scott
United KingdomWe booked the room for 3 off us, the pull out bed was very hard and not very comfortable woke up pretty stiff
Easy accessible to the ovo hydro
Stayed in May 2024
Reviewed: May 18, 2024
Amanda
United KingdomBreakfast was poor for £11.25 per person but the gas wasn’t working in the kitchen so that might explain it
Location was excellent for the Ovo Hydro
Stayed in May 2024
Reviewed: May 17, 2024
Alli
United KingdomA bit run down, rooms not ready when a concert on. Understaffed.
Staff trying their best. You pay for location.
Stayed in May 2024
Reviewed: May 17, 2024
Christine
United KingdomThe window lock was broken on arrival so could not close the window. Breakfast was luke warm and bacon undercooked. Rooms could do with a lick of paint. Bathrooms need refurbished
The bed was comfy. Staff very friendly
Stayed in May 2024
Reviewed: May 17, 2024
Karen
United KingdomThe parking wasn't very clearly laid out in the carpark itself but there was a laminate inside with the zones marked.
Really helpful and friendly staff. We took our two dogs and the staff gave us a room in a location which made it easy for us to take the dogs in and out.
Stayed in May 2024
Reviewed: May 16, 2024
Apoorva
United KingdomWater in the shower wasn't hot enough
Stayed in May 2024
Reviewed: May 15, 2024
Steven
United KingdomNo food at lunchtime Uncomfortable beds
Location, free parking, value and cleanliness
Stayed in May 2024
Reviewed: May 13, 2024
Louise
United KingdomAsked staff twice for more pillows and never got them. Everything was cashless system only
Close to event.
Stayed in May 2024
Reviewed: May 13, 2024
Alan
United KingdomIt was exactly what we were looking for as we were just through for a gig. Nothing too fancy or expensive.
Stayed in February 2024
Reviewed: May 13, 2024
Gareth
United KingdomNo cooked breakfast being offered on the Sunday morning and no draft beer/cider available on a Saturday night due to a tech issue was very disappointing. These are basics. Didn't see a smile from any staff member at any point.
Location was perfect, close to The Hydro so great to have just a two minutes walk back to the hotel after a gig.
Stayed in May 2024
Reviewed: May 12, 2024
Gavin
United KingdomRestaurant smelled like urine the first night there. Cleaners came into our room when we were in city centre and cleaned our train tickets away.
Location is close to the Hydro. City tour bus stops the other side of the rotunda.
Stayed in May 2024
Reviewed: May 12, 2024
Diane
United KingdomHot room Noisy air conditioning No cooked breakfast on 2nd morning
Comfortable bed Lovely bright restaurant Perfect location for Arena Friendly, helpful staff
Stayed in May 2024
Reviewed: May 10, 2024
Thomas
United KingdomNo shampoo left in shower and toilet roll was very low quality. There was also sellotape stuck to the wall and stains on some of the furniture
Location
Stayed in May 2024
Reviewed: May 10, 2024
Pauline
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: May 9, 2024
Maria
United KingdomJust need to update more. Need new floors in the bathroom, The shower when you step down on the floor is a wee bit high so don’t think that’s good for people.
It was a great place to stay for a couple of nights great Location. Comfy bed.
Stayed in May 2024
Reviewed: May 7, 2024
Elena
SpainBreakfast more expensive than other hotels for what they offer, part of the staff not very pleasant, cold came in through the window. Price quality somewhat unbalanced.
comfortable, free parking, spacious room, ok location from the center (with car).
Stayed in May 2024
Reviewed: May 7, 2024
Jenny
United KingdomComputer systems slow Sheets weren't big enough for the beds We were charged for breakfast when it should have been included
Staff were friendly
Stayed in May 2024
Rome, Italy
Ras al Khaimah, UAE
Paipa, Colombia
Lăzarea, Romania
Durham, UK
Praa Sands, UK
New Roads, USA
Puerto Tranquilo, Chile
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content