The room (245) was erroneously labeled as going down a long corridor--that had every room except my own. I had to ask a staff worker who didn't know where it was either. Finally, we found it, but it was a corner room off to the side of the elevator. Anyway, it was just very tiresome and inconvenient, especially after I had traveled a very long way. The room was also very small (again it was a corner), and the bed took up almost the whole room. The bathroom was very small and I felt like I had to navigate around the door just to get in. And the sink would get clogged, so I had to manually pull up the drain for it to not be filled with water.

Location was great and the staff accommodated my need to store my luggage for a few hours after I checked out. So that was extremely helpful. AC was great! Good decorations and lighting.

Stayed in June 2024

Some staff members not overly helpful. Service at breakfast was unsatisfactory. Asked for face cloths and surprised to be told there were none.

Excellent location

Stayed in June 2024

The bedroom was drab and dark, with lots of clutter, making it tricky to move around. I had to lie on the floor to access the safe! I thought that it was mean to charge £25 per night for parking as the rooms weren't cheap.

The property is centrally located and all of the staff we encountered were fantastic. The property was very clean.

Stayed in June 2024

Overpriced

Location

Stayed in June 2024

The food was not great, the menu was burger heavy and there were not enough healthy options.

Room was great, contemporary decor with a good shower. The staff were lovely and very helpful.

Stayed in June 2024

The bedroom servicing was not good. On a few occasions we had to ask at receptiion for items not being replenished. We found the TV had been tuned to a Spanish channel, and once the toilet in the bathroom had been used and the toilet not flushed.

The staff were very helpful and friendly, always smiling. Lots of staff around so never had to wait or go looking for help. We had a problem with the information I'd been given in an enquiry I had made but it was resolved speedily and efficiently to our satisfaction- wonderful service. Public areas were attractive and comfortable- plenty of places to relax. Garden next to the river was great. Bed was really comfortable!

Stayed in June 2024

Great location right on the river. The garden is a perfect spot to have a meal or drink watching the punters.

Stayed in June 2024

Room rather small. Restaurant could food could b better.

Breakfast was ok

Stayed in May 2024

No body wash available until requested. Drain in the shower cubicle was clogged.

Stayed in June 2024

Staff inexperienced and disorganised. Computer system they are using is seriously slow. Breakfast was disappointing. Low quality sausages and bacon. Took ages to poach an egg.

Great location, beautiful room with balcony overlooking river, sheets wonderful, bed comfortable. Spa is good.

Stayed in June 2024

The shower gel and tissue boxes had not been refilled in my room. I only discovered the shower gel issue when in the shower so had to make do with bar soap as it was a one night stay. Also the mini bar fridges are quite loud and constantly turn on during the night to keep cool. But the absolute worst thing is the parking: This is not included in the over night and stay and instead was an extra £25 for a single night! Highway robbery! For £250 a night this should be included in the room rate.

The location is convenient for exploring Cambridge, being about a 15 minute walk from the heart of the city. The style and decor is also very nice.

Stayed in June 2024

Having to choose between a double bed or a bath. Bathroom was small. No central switch to control lights.

Very good breakfast, nice view and very nice staff

Stayed in June 2024

Facilities, design & location.

Stayed in June 2024

Nothing

Friendly, lovely location and views, good breakfast and a lovely swimming pool

Stayed in May 2024

Restaurant good service.

Stayed in June 2024

The darkness of the lobby, corridors and rooms. Also the a/c meant the room was so cold despite turning up to 24 and then off overnight.

Wonderful location; friendly staff who were very helpful; large comfortable bed and excellent shower. Breakfast was in a lovely airy space with a great choice.

Stayed in June 2024

all.fine balcony was not clean coffee machine did not work

comfortable stay

Stayed in June 2024

A bin in the bedroom would have been very helpful. We consumed the caffeinated coffee and breakfast tea on day one. These were not replenished so on the morning of day 2, when we were hoping to have tea and coffee, there was none.

We did not have breakfast at the hotel. We had a king sized room and it was very good. Lovely view of the river.

Stayed in June 2024

Asked for and received a walk in shower due to limited mobility. Unfortunately the shower was hand held with no place to fix it. This made showering difficult for someone with limited mobility and they were too anxious to use shower by the last day

Great location and grounds Lovely river view

Stayed in June 2024

The shower wasn’t great. The staff all seemed very stressed and we gave up trying to get served at the bar in the evening because there was only one girl serving and had already waited 10 minutes. There was another member of staff at the bar but instead of serving (despite there being several people waiting) he was cleaning! There wasn’t any place to buy a bottle of water except at the bar and we didn’t want to pay £7.50 room service fee just for two bottles of water. The outdoor area was lovely, but the staff forgot about us and were standing around chatting. The ladies next to us also had the same problem.

Location and outdoor dining/bar area. Good parking facilities.

Stayed in June 2024

Nothing.

Location of the hotel is perfect and room is very elegant with a balcony and view of the River Cam. A special shout out to Alex who has assisted us during our stay in so many ways. His personal attention and care has made us feel very well taken of. This is definitely our go-to hotel in Cambridge!

Stayed in June 2024

Breakfast was very poor value for money and service charges were added to drinks at the bar.

The decor and position of the hotel are brilliant, the bar was lovely (a bit pricey) and the staff were great.

Stayed in June 2024

One of the cleaning staff sat on the floor of the balcony next door talking loudly on his phone, smoked a cigarette (and the smoke blew into our room) and then started to watch a film on his phone so we had to go inside and close the door.

Great location. Friendly staff. Comfortable room and quirky touches to make it “un-corporate”. Upgraded to a king size room with river view so enjoyed sitting out on the balcony watching the punts go by.

Stayed in June 2024

Drinks very expensive.Room a long way from lift.No help w luggage offered.No information in room about hotel or anything to do w Cambridge.Too few coat hangers!No dressing gowns.

Great location.Comfy bed.Friendly staff.

Stayed in June 2024