I hated my room! I specifically asked for a room away from the emergency exit and come to find out that’s exactly what I had been given 😩! Staying next to the emergency exit of a hotel, it’s not the best move for a single female. Then the room was kind of isolated down the hall, behind a door and in a tiny hall next to a set of stairs that God knows where those stairs lead you too. I was freaked out because the lights just shut off in the hall as I was attempting to enter my room. It felt kind of creepy. I headed back to the front desk only to find out there were no rooms available to switched me to, since they were at full capacity. As a single female staying alone in that room felt unsafe. I had to create multiple door traps with hangers and a face towel, hacks I found on YouTube. I left the bathroom light on all night long and any minimal noise had me on edge… it was terrible! The hotel wasn’t bad just the room didn’t make me feel safe😕.

It seemed to be located in a nice area, close to bus stops.

Stayed in February 2024

- Room is comfortable for a solo traveller but might be a bit tight for two persons - Placement of the toilet seat is a bit tight for an XL person .. can be a bit tricky to navigate

- Excellent location : Nearby to Queensway & Bayswater station. Lots of Halal eateries in the surrounding area (plus point for Malaysians : lots of Malaysian restaurants nearby). - Excellent cleanliness : room & washroom cleaned on a daily basis, towels refreshed on a daily basis as well. - Helpful and responsive staff

Stayed in February 2024

The single beds put together to make a double bed

Good location close to transport

Stayed in February 2024

Having the choice for bedroom.too close to the lift.

The room was clean

Stayed in February 2024

Nothing

It was ideal for the tube to o2

Stayed in February 2024

No central heating - the AC unit a bit tricky to get the room warm

Location, cleanliness, friendly staff

Stayed in February 2024

Good choice of options for breakfast. Good location 5 minutes from Bayswater Station, convenience stores, restaurants. Pleasant staff.

Stayed in February 2024

shower lost power one time

Room & location

Stayed in February 2024

Carpets in room was probably clean, but old stains made it appear otherwise

Very central and good location. Staff was excellent.

Stayed in February 2024

only issue is the room size , but that is not the problem matters for me .

excellent location,close to the nature park and kinds of facilities: railway stations ,restaurants, mini markets ... with friendly staffs , clean spaces and comfortable beds . love the peaceful environment!

Stayed in February 2024

You can hear the steps from above room and noises from the corridor

The room was cosy, they upgraded us on arrival which was a nice touch Very clean and they came every day to change the towela The staff was very friendly and helpful Good location, close to Hyde Park and metro stations 5 mins walking

Stayed in February 2024

The size of the room

Room was very clean and in a very good location. Although it was quite small!

Stayed in December 2023

Cute clean quite hotel

Stayed in February 2024

The room was quite small, we needed to move stuff around to make space for our suitcases. However, it was perfectly doable and I guess this can be expected in London.

The hotel was clean and pleasant to stay in. The breakfast was really convenient and tasty. Also, the staff was always really friendly.

Stayed in February 2024

Although it was nothing to do with the property - there were people chatting loudly ,on the street, below our window until 4am- both nights - made it hard to get a good nights sleep

Staff were lovely . Good location. Easy to find

Stayed in February 2024

Breakfast was a bit small and a lot of the food was quite cold. Convenient in a morning but not all that enjoyable.

The staff were superb and so helpful with any questions we had. Location is fantastic with a short walk to tube stops and a few nice cafes and bars nearby too. We even requested a late check out, the guy on reception was brilliant and sorted it straight away with no fuss

Stayed in February 2024

We were on a lower ground floor and the cleaners were extremely loud between 7-8 in the morning waking us up. Heavy handed with the hoover banging it into our door and on the floor above us which was a shame really.

The property was in a great location! Very modern decor and the staff were excellent and friendly.

Stayed in February 2024

The walls are paper thin. Maybe we had bad luck, maybe it is usual but both neighbor rooms had incredibly bad renters. One thought it is good idea to have a bath and collect the steam in a way, when he stepped out the smoke alarm went off at 1.am.... The other room had a habit to start talking extremely loud around 2.am. Did I tell the walls were paper thin?

Excellent public transport and close to parks, sightseeing buildings. Neighborhood seemed safe, though we are not really late night people so were back at the hotel latest 9.30pm.

Stayed in January 2024

Location

Great location

Stayed in January 2024

Nothing We were at the room just for rest and sleep

Was excellent

Stayed in February 2024

Location 2min walking from Hyde park Clean Comfortable beds

Stayed in February 2024

Unfortunately the room I was in was very noisy from very early in the morning(5.30?) but after I requested to move rooms, the staff were very accommodating and moved me with no issues. The first room had the kitchen above, so it was the staff starting work preparing for breakfast.

Good location, friendly staff and nice and clean room with a nice shower. Value for money was good.

Stayed in February 2024

Not applicable, everything great.

Everything. No faults at all

Stayed in February 2024

Well, I wish the rooms had telephones to call reception and at least a fridge in each room so as to get cool drinks anytime.

Very good breakfast, great ambience, very friendly, polite and helpful staff. Very clean linen, rooms and bathrooms. A very relaxing environment to be

Stayed in February 2024

The bed was a little hard and the room was very hot.

The staff were very friendly especially the restaurant staff. The breakfast is excellent value for money.

Stayed in February 2024