Very small room on the top floor. No space to put anything. Single beds very small - 10 cm narrower than standard.

Good location and the room was clean. Staff were friendly and helpful.

Stayed in June 2024

Fire alarm going off twice one night and briefly another night, apparently caused by steam from hot shower

Lovely character terrace in Bayswater area, moderised internally, with Hyde Park at end of street. Close to 2 tube stations, and amenities, also quite close to Paddington. Also close to Kensington Palace,all easily walkable.

Stayed in June 2024

Room was very small.

The location was pretty nice. It was very close to the gardens.

Stayed in June 2024

Nothing, we enjoyed our stay.

The hotel is located in a quiet area near Kensington Gardens, with an underground stop only a 2-minute walk away. The staff were all very helpful. The room although on the smaller side (you can not expect big rooms in Central London even at the bigger chain hotels), was very clean and exceeded our expectations in terms of decor, amenities, and facilities. The bathroom was quite big.

Stayed in May 2024

No enough soap or toiletries. No wash cloth. Although that seems to be everywhere in Europe.

Close to train stations and Hyde park. Easy access to where ever you needed to go.

Stayed in June 2024

third time staying here. staff are always helpful. place seems new-ish.rooms are clean and comfortable.

Stayed in June 2024

Very small room

Excellent location, Clean, friendly staff

Stayed in May 2024

It was small and the soundproofing isn't the best. You could hear people walking around above you. Also during breakfast time, the breakfast smell comes into the room.

Location was pretty good, it's walking distance to the Queesnway Underground station. Place was clean.

Stayed in June 2024

It was a bit noisy in the morning (street cleaners, and some construction works) so if you're a light sleeper bring earplugs just in case. We did not experience noise from adjacent rooms but the floors were a bit squeeky so we could hear people above us walking in their room.

We stayed in double room which was a bit small (a common thing in London), however we didn't need a bigger room because a) we only slept in the room as we were out from the morning to late evening, and b) the room had ALL we needed; a big bed (quite comfortable too), nightstands with good reading light and usb ports, closet with enough hangers and a safe, a full length mirror, hairdryer, kettle, big window (that can be easily opened for some fresh air), a working tv, enough sockets around the room, good mirror lighting, good water presssure in the shower.. The room was very clean and it was maintained daily (we stayed for 4 days); they would clean the bathroom, make the bed, give clean towels, toilet paper.. Every floor has an ironing board and iron available to use which is amazing. Elevator was working all the time for us. Staff is very nice and at your service, we mostly talked to Smile (I hope I got the name right) and he was very helpful. Location is really good; there are two metro stations in walking distance (Queensway, Bayswater - 5-10 min) and Piccadilly station a bit further. Hyde Park and Kensington gardens are literally across the street, so you can have a very nice walk to Kensington Palace, Royal Albert's Hall, Natural History Museum.. We actually walked to many city attractions but I know it's not an option for everyone. Area around the hotel is very nice and felt very safe. Hotel street is a residential one, but just two streets away (the one with metros) is a lively street with many restaurants, cafes and grocery stores. We did not choose to have breakfast in hotel as we like to eat out and try different options, so can't comment on hotel breakfast. However, breakfast options around the hotel are good; there is a very nice cafe just outside Queensway and a fantastic bakery with good coffee near Bayswater.

Stayed in June 2024

Having a Windows that opens for fresh air

Stayed in June 2024

The lift is too slow

Convenience, close to all needs

Stayed in June 2024

Elevator could have worked!

Front desk people were helpful.

Stayed in May 2024

ROOMS ARE TINY vs. American size.

Location, location, location. STAFF Delicious breakfast !

Stayed in June 2024

The lift was a bit slow, but we were on the first floor so we used the stairs. Not a big issue by any means. Highlights my impatience more than anything!

Great location for our purposes (a concert at the Royal Albert Hall). All areas were exceptionally clean and nicely decorated. Great natural light and good lighting options in the room too. Bed was really comfortable, perfectly firm. All staff were friendly, welcoming and attentive.

Stayed in June 2024

Lift was out of service

Location, and value

Stayed in May 2024

Tiny room - felt like staying on the attic. Not expected for that price. Amenities could be better. Breakfast is a bit too late for tourists - 7:30 and 8 on weekends. All the day trips start around 7 am. So, we had to skip twice.

Great location, pretty clean, good breakfast, attentive staff.

Stayed in May 2024

Close to the park and public transport. Clean. Very friendly personnel. Good breakfast.

Stayed in May 2024

Nothing

Very nice single room, good size bathroom and staff were friendly and helpful. It was close to a shopping strip with lots of restaurants, a 3 minute walk to Hyde park. Subway and bus stops were also close to get around London.

Stayed in May 2024

I was in the lower ground, room 005, which didn’t bother me. However early morning disturbance, maybe I was near the housekeeping store?

The room was very nice and the big bed very comfortable. The staff were lovely.

Stayed in May 2024

Last guests used towels hanging behind bathroom door. No towel holder for sink in private toilet room, a separate room from the shower.

Had everything you need including a fridge.

Stayed in May 2024

There was nothing that I could mention that I didn't like; the room was perhaps a little small but there is so much to do we only used it to sleep and shower in.

The Hotel was easy to find and close to a Tube station. The street it was on was quiet and the staff were friendly, helpful and polite. Although the room was a little small it was very clean and had decent facilities including a large TV. There were some very local shops, bars and restaurants which saved us having to travel on the occasion we did not feel like it. Some of the major tourist attractions were within walking distance.

Stayed in May 2024

The room is small, but it was expected.

Great location

Stayed in May 2024

The room would get hot in the middle of the night because the air conditioning shuts off after a few hours.

The room was pleasant and clean. The lift was down when we arrived, but the staff were so kind to climb the 5 flights with our luggage. By the next day, the lift was fixed.

Stayed in May 2024

Quite small rooms. Coffee at breakfast could have better taste.

Nice location next to Hyde park. I love to walk and 30-40 min by foot to places like Soho and Oxford street was nice. Friendly and attentive staff. Pretty good and versatile breakfast, e.g eggs in three ways: boiled, scrambled and fried.

Stayed in May 2024

The room is very small and the bathroom is very uncomfortable

Location

Stayed in May 2024