goo

Stayed in May 2024

Arrived 40mins before check in time and was told had to wait until 14:00 to check in. After a 5 hrs journey we had to sit in our car until check in time. Don’t think this is acceptable. What made it worse was staff were cleaning rooms before 11:00 check out on a Sunday morning and being very noisy with hoovers etc… No tray in shower No usb points Very small TV

Room was very clean

Stayed in May 2024

Easy to find and clean

Bed was comfy and the food in the bar was great

Stayed in May 2024

N/a

Lovely setting and good location

Stayed in April 2024

Settee was positioned in room in such a way that TV could not be viewed while sitting there. Please reconfigure furniture layout. Heating was inadequate for size of room.

Easy parking. Good size room and bathroom. Quick and simple check in

Stayed in April 2024

didn't eat it as it was an extra charge because i booked with booking instead of direct - the lady repeated this 4 times. i was made to feel guilty for using booking .com

didn't eat it as it was an extra charge because i booked with booking instead of direct - the lady repeated this 4 times. i was made to feel guilty for using booking .com

Stayed in March 2024

Our room was in the annex part of the complex, had to go through several doors and back outside to inside to get to our room - ridiculous. Chemical smell all night from the radiator when on. Mediocre room basically a travel lodge - not that clean (telephone is sticky and dusty)

From the outside it looks lovely - but it’s just an over priced travel lodge. Smoking bin right outside annex means when you leave you get hit by a wall of other people’s smoke it stinks. Restaurant is just a typical British menu everything with chips, staff are unfriendly and have a can’t be bothered attitude, customers in there all had coughs so was quite off putting paid £21 for two wraps and you could have used the oil from the chips to heat a small fire

Stayed in January 2024

The price, the breakfast was not as expected, the pot of tea was.luke warm, couldn't get colour to it, disappointed with scrambled egg on toast was cold, egg looked like it had been stood, such a shame, my husbands full English was ok was warm, toast if you wanted it set the smoke off in the toaster, was a long walk into the room from entering the building, shame it was so expensive

Was near to where we needed to be, the room was average, bed comfy, bathroom nice, nice carpeting and clean

Stayed in January 2024

Our stay was ruined by other guests playing music full volume / singing loudly at 6am on a Sunday morning. Staff did eventually manage to get this under control which was appreciated.

Staff friendly and room clean and comfortable.

Stayed in January 2024

Breakfast could have been a bit better

Staff very Friendly and helpful, great bar and restraunt food was excellent

Stayed in November 2023

Remote!

The room was great and bed comfortable.

Stayed in November 2023

Food was fab

Stayed in November 2023

If you book hotel room through booking you need to pay for swimming pool £20 per adult, £10 per child

Stayed in October 2023

Cooked breakfast was very good. Would have liked some nicer bread to be available. The second day there was a fruit salad which was good. Unfortunately the first day there was only tinned grapefruit although there was whole fruit available.

Stayed in October 2023

Small room no iron no ironing board small tv

Great place nice venue gym on complex

Stayed in October 2023

Because I booked by third party booking, it was not allowed to use spa & gym and I have to pay £20 to use these facilities but the receptionist said that if I book directly everything will be included. I found this very not fair because the value to book on booking is to find easily good places with good value. The hair dryer was broken

Clean, relax and calm

Stayed in October 2023

I was in the bungalows which are away from the main building and a walk through a maze of corridors. Feels a bit out on a limb but quiet and out of the way. Would probably have preferred to be in main building. The spa should be included in the price (which is pricy for the area anyway).

The hotel is set in countryside away from it all. It is obviously used as a wedding venue and the grounds are very clean and tidy. The rooms are clean and spacious but as per most hotels of this size lack any character or charm. The room was ok. I didnt get chance to try the bar or restaurant so cant comment on that.

Stayed in September 2023

Gym

Didn't have breakfast.

Stayed in September 2023

No air conditioning or fans in rooms could have booked with hotel for 270 including breakfast, paid 266 plus 48 pounds for breakfast with booking .com.

Grounds were lovely

Stayed in September 2023

No air con in the function room. Breakfast was good but when croissants had run out, no more were brought out. For those paying £20+ for breakfast, this is unacceptable. Check-in and checkout was slow and disorganised. £20 to use spa each day was a bit steep. Would have been nice to have weekend access option and a reduced rate.

Amazing wedding venue. Lovely sized room and bathroom. Great shower. Superb gym and spa on site. Great breakfast.

Stayed in September 2023

Large room but felt very empty, not enough art work on walls to combat echo. Also not enough lighting, no ceiling lights just lamps. Some staff seemed simply uninterested and unhelpful. They explained has I had booked using booking.com I couldn’t have a room tab as I’d already payed. They tried to convince me that was normal practice until I explained every other hotel I’ve used (including a few days prior) simply took another swipe of my card for bar and room service ! I should say that there was a very helpful lady (middle aged short blonde hair sorry I should of got her name) during the breakfast service but other than her no one else seemed to even smile never mind be helpful. We paid the same amount per night going through booking.com has some of our relatives did who paid direct but because we used bookings.com we had to pay an extra £20 per person for the spa and another £12 per person for Breakfast which was only mediocre anyway. So paying £146 for room only plus £40 (£20 each)for spa and £24 (£12 each) for breakfast made it a £210 per night stay for two people !!!! That was not at all fair or reasonable for what we’re we experienced in terms of facilities or service . Had we of realised we would of stayed elsewhere. Advice to hotel would be to step up customer service training, start with the basics and get the staff to smile, be less abrasive. Show some common sense and be less argumentative.

Grounds and wedding venue were beautiful

Stayed in September 2023

Room was a bit dated, few toiletries, room not serviced, uncomfortable bed and pillows. Restaurant closed, had to eat on the bar with Birthday parties going on so it was very noisy.

Location

Stayed in August 2023

The three ladies on reception on Saturday night were no professional friendly or possessed any people skills! The fact that when you book through booking.com breakfast wasnt included . The price of one night( no breakfast) Wasnt worth it!

Size of room Comfortable bed Tea/ coffee facilities

Stayed in August 2023

We had a meal in the bar which we had previously booked as there were 18 of us. However, no one mentioned that you had to order your food at the bar so we sat waiting for 30/40 mins for someone to serve us. Then when we did order all the meals did not come at the same time so some guests had finished their meal before other meals arrived. Each person was ordering and paying for themselves so maybe this had an impact, but we were all on the same table so common sense would have been to bring them altogether 🥴. My sister and I we’re staying at the hotel and paid for breakfast. We had the full English, which was nice but weren’t given or offered any toast which was included. Grapefruit segments were on the menu but not available and when I asked I was told if they weren’t on the buffet there wasn’t any. We we’re at breakfast by 8am and it was quiet, so it wasn’t that the grapefruit had been eaten, there just wasn’t any 😳. Staff wise all were pleasant except for one male staff member, who seemed like he was in charge. He was a bit curt and off hand, he didn’t make us feel like welcome guests, more like an annoyance. Finally we had a bottle of Sauvignon Blanc wine with dinner - there was only a choice of 3 white wines, but I thought it was overpriced at £30 a bottle. Overall I think the venue is a bit over-priced and would be reluctant to stay there again.

Very clean and in a good location for our needs

Stayed in August 2023