For a four star hotel everything just missed, reception sloppy and unwelcoming, bar staff surly. Attention to detail poor.

Location setting and view

Stayed in June 2024

Some bar staff were not as attentive to detail and quality that you would expect from a hotel like this.

The room and the views across the estate were both great. The evening meal in the restaurant was very good, as was breakfast.

Stayed in May 2024

The evening restaurant was not quite as expected. Staff were not very attentive and having booked ahead for a table, therefore hoping for a nice table we were offered a tiny table initially as it was pretty much sit where there is a free table. The restaurant food was nice but the portions far too small, vegetables very sparse and the price was high. So very disappointing for a country hotel. In fact the following night we resorted to the local pub to avoid hunger and there were other guests from the hotel doing the same! In case you think I’m a big person I’m not! I’m 5ft size 6 and I eat a healthy balanced diet!! Give a bit more and you’ll maybe find those staying more than one night will eat in other evenings as well…. Breakfast in contrast was excellent thank you.

Bedroom was excellent size and the bed very comfortable. Nice location. Reception and cleaning staff were very helpful and friendly.

Stayed in May 2024

Lovely period building, just not as clean as I had hoped

The grounds and the deer.

Stayed in June 2024

I thought the outside of the manor house could use a lot of tlc. The cost was expensive.

The setting was amazing, the terrace and deer park were brilliant. Breakfast was also very good.

Stayed in June 2024

WiFi didn't reach room.

Lovely location.

Stayed in May 2024

The back of house missed , house keeping trolley left out, and staff not quite on it.

Location, chilled atmosphere, and soooo quiet!

Stayed in June 2024

Barman was quite miserable and returned from a cigarette break, smelling of cigarettes which I detest Poached eggs at breakfast were hard Tea bags in the room taste disgusting

Perfect location overlooking the event that we were attending Lovely outdoor terrace where we sat and had an evening drink in the sunshine Lovely character property

Stayed in June 2024

There was no wifi in the room as we were in attic - appreciate it’s an old building but I’m sure some extenders would help. We had no signal (EE) so that made it more apparent. Our room wasn’t cleaned, even though we only popped back in the day for an hour. We got back at 9pm so was too late to rectify sadly although we did get our water replenished, which was nice. The staff were lovely and so helpful, but seemed stretched capacity wise at breakfast. Only little things but not what I’d expect with the room rate and a great shame when such a lot of effort has been put in.

Beautiful building, excellent espresso martinis, friendly staff, great pre-arrival email. The location is amazing - Burley is lovely.

Stayed in May 2024

The room seemed a bit battered and needed redecorating, but there were signs around stating that there were works being carried out. The room service tablet is a good idea, if they actually stick to it. They tried to overcharge me by sending me more than I had ordered (I did not consume it because I hadn't ordered it), and this was slightly rectified in the morning but not completely. On my arrival I was slightly early as I had been in Burley that morning, I asked if it was ok for me to wait in the lounge until my room was available, they stated that it was ready but hadn't mentioned the early check in charge until I checked out the next day and it was added to my bill. I'm glad that I didn't hand my card details to them on check in because otherwise I would not have been able to check the extra charges. I was happy to pay the early check in, but this is something that needs to be made abundantly clear on arrival.

Overlooking the grounds was lovely, especially when the deer came across in the morning. The dinner was amazing, I was a bit anxious about the price but the quality made up for it and the service was fantastic. There is some seating out the front which is lovely in the early evening and quiet as the manor is off the main road down a long drive.

Stayed in May 2024

When we visited before we were provided with a lovely complimentary hamper with snacks I thought this was a lovely touch, sad it wasn’t provided this time. The bar man was quite grumpy, and every cocktail me and my husband wanted to order was apparently Sold out ……. (Disappointing) The food was also very bland.

Beautiful grounds, loved watching the 🦌 Deer’s. Room was comfortable and clean.

Stayed in May 2024

The rooms could do with an upgrade

Beautiful location, clean, friendly staff

Stayed in May 2024

This is a dog friendly hotel and we were kept awake by constant dog barking in the room next to us.

A great location with direct access to the New Forest.

Stayed in May 2024

Hotel advertised having Wi-Fi but this was not reliable and we had no Wi-Fi in our room at all.

Lovely building, picturesque setting. Very Good breakfast. Lovely 2 day break.

Stayed in May 2024

The breakfast was poor The bath was difficult for elderly people, due to , getting in & out without handels!

Burley Manor itself was lovely

Stayed in May 2024

The shower was leaking in the bathroom and a wedding was on so a bit of noise late in the evening

Lovely location and dog friendly

Stayed in May 2024

Having to go home!

Everything about our stay was very pleasant and enjoyable.

Stayed in May 2024

The room we stayed in was very hot, there was a fan in the room but the window didn’t open very wide so it retained the heat.

Beautiful surroundings, quiet with lots of wildlife. Lots of seating space indoors and outdoors. We had light bites for the evening which were good and it was nice not to have to have a full meal. Breakfast was lovely with lots of choice.

Stayed in May 2024

The water ran cold in our room on the first day of our stay. We had a lukewarm bath. We then had to change rooms for the second night. It was lovely to be upgraded but annoying to have to repack and move.

The location was peaceful and stunning. Well sited for exploring the area. Plenty of lounges and places to relax,

Stayed in May 2024

No internet access in bedroom

Lovey historic property, friendly staff and quiet room.Beautiful interior and overlooking a deer park.

Stayed in May 2024

Everything was lovely - we had 2 issues with cleanliness in the rooms which a highly apologetic staff member fixed immediately

Stayed in May 2024

Good food and lovely original features

Stayed in April 2024

Issues with original room that were dealt with quickly (room change)

Beautiful setting and lovely building

Stayed in April 2024

Parking was limited

Friendly and helpful staff. Lovely atmosphere. Clean and organised

Stayed in April 2024

Price almost double on a Friday night. Chef had no idea how to make porridge!

Spacious room and very warm.

Stayed in April 2024