It would have been better to have had my checkin instructions sent to me ahead of my arrival at the property. I had a 15 minute turnaround and had to ring my host to prompt a text message which contained the checkin instructions. I had been led to believe that I would be met at the property. In a hurry, I concentrated on the 2 combinations I needed to get into my room. I didn't read the part about putting the key back in the lockbox, instead putting it on my keyring. I was alerted to this shortly before 9pm, and had to return from the restaurant I was at in order to place the key back in the lockbox: a 45 minute round journey.

There was breakfast available?

Stayed in June 2024

Sold as a ground floor flat. Accessibility was a nightmare. Front door lock was faulty. Directions were poor as building wasn't signposted until you got to the 1st floor. Communications were poor too.

Stayed in April 2024

It was cold, no iron, the owner wasn’t always available on the phone

It at a good location

Stayed in April 2024

Entrance is scary, Common Stairs to property are filthy with urine spots. Matress seems very old and not at all comfortable. Same were the pillows abd duvet.Bed constantly making noise as you make a movement. Parking wrongly mentioned in the description, its not available and is very costly around the property.Spent £35 for 2 night’s parking :( Not aware of booking.com policy, I have been using for years but never encountered such low quality property on site.

Room -very clean Shared bathroom/Kitchen -cleaned

Stayed in September 2023

Front door impossible to lock

Not much

Stayed in July 2023

I didn't like the fast that I had to be texting the host that we need toilet tissue and other things. Things should be available. The toilet was blocked and we had to be going upstairs to use the toilet for over 24hrs, that was stressful

The bed was not as comfy as it looks online. But it was ok

Stayed in June 2023

can be noisy, front door lock difficult to open with key, people keep cutlery in their rooms so no cutlery left in the kitchen

overall ok, clean and mostly comfortable

Stayed in June 2023

Can be quite noisy One single key to access the flat - system doesn’t work and in practice means the front door is left unlocked at all times

facilities are clean and modern room is spacious two toilets and bathrooms (so 1 toilet for 2 rooms)

Stayed in May 2023

The property location was not as close to the Sutton railway station as expected and not easy to find. TV set was relatively old, hence with a limited number of available channels, bed lining of grey colour was not ironed, bedside lamp condition was such that I was unwilling even to touch it.

Quite location within a walking distance from the High Street shops, since the room belongs to a property in the terraced housing, the facilities are shared with other guests: I was lucky that other visitors' period of activity did not interfere with mine.

Stayed in February 2023

the bedding was not fresh with stained bottom sheet was uncomfortable getting into the bed. parking not clear if road side was free or not

clean and nice except bedding nice and warm room

Stayed in January 2023

The location is extremely difficult to find, no exact number plate or road number, you have to ask several neighbours ir passengers, but they still didn't know and look confused. In such a cold and windy weather, you are alone and with all your luggage, you won't want this experience at all. Moreover, it seems to me it is a council house and live with lowlifes.

The cleansing lady is very nice and helpfilul

Stayed in January 2023

Rooms need updating. Non smoking property that smelt badly of stale cigarettes. Balcony door not able to be locked. No mirror in room. Bedding needs to be updated Towels not acceptable. Had to go out and buy new one.

Central location

Stayed in December 2022

The mattress on the bed was very poor so could not get a good night's sleep and the bathroom shower facilities were shocking as no shower head holder so had to hold in hand while having a shower and not the cleanest of bathrooms hairs everywhere not going to be using this place in the future

Location and facilities were OK

Stayed in October 2022

the curtains doesn’t close so good so the room doesn’t get completely dark. The bathroom could be a bit better and the bed was a bit noise.

Easy location and very close to two bus stations.

Stayed in August 2022

Nowhere to hang washing out and had the same towels to use for the 10 days I was there.Also no tea towels

Very quiet handy location

Stayed in September 2022

No love in the property

Stayed in August 2022

If I am to be a bit nit-picky, there was no where to sit in the room except an uncomfortable wooden chair, and bed. Also bring your own entertainment as there is no TV. The shower kept leaking water, water wasn't very hot in the evening but servicable. Also bathroom was a bit cramped. The stay entirely depends on who you're sharing the facilities with. Our neighbours were quiet but I'd imagine if you were in the room we stayed in by the kitchen and a light-sleeper you could be disturbed quite easily.

For what I paid, the room was good value for money. It was clean and a decent size, as was the bed, the mattress wasn't half bad either. The kitchen was clean and it was great having access to a fridge and freezer. Bathroom was also clean.

Stayed in June 2022

the room was not ready by the time I was scheduled to get there so I had to wait around while it was being cleaned. Communication with the people managing the room was a little poor but we got there in the end.

Close to the venue I was visiting and very clean. The cleaner was very thorough and friendly.

Stayed in March 2022

The Kettle in the kitchen was broke, water spills everywhere from it, could do with replacing it, part of that everything was ok

Location, Clean

Stayed in May 2022

the bed could do with a change, it's very creeky when moving but for the price of the room, it was ok.

love the size of the room. great kitchen facilities. great value for the price paid. great location

Stayed in April 2022

Bit of difficulty originally entering flat (key code had been changed) but host responded immediately to my call about this and all went well after that.

Reasonably priced, clean accommodation in good location for visiting relatives.

Stayed in February 2022

Parking

Stayed in March 2022

Dirty shower curtains, mould in the bathroom.

Good size room. Clean kitchen. Self service. Convenient location.

Stayed in November 2021

1. needed a shower hook for the shower and shower curtain. 2. smaller pots 3. Room needed a desk so I can do my work.

space was great

Stayed in December 2021