Brockley Hall Glenside, Saltburn-by-the-Sea, TS12 1JS, United Kingdom
#14 of 96 hotels in Saltburn-by-the-Sea
Guests' ChoiceBased on 615 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.5
Facilities
8.9
Staff
9.4
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2024
Neil
United KingdomNothing really
Liked everything. Great breakfast. Vegan ootions.
Stayed in September 2024
Reviewed: 18 September 2024
Janet
United KingdomFan in toilet ran a long long time
Superb freshly cooked breakfast.
Stayed in September 2024
Reviewed: 18 September 2024
Graham
United KingdomVery unique
Stayed in August 2024
Reviewed: 16 September 2024
Jane
United KingdomNothing
The hotel and room were beautiful, the food was delicious, staff were all friendly and attentive. We loved our stay here.
Stayed in September 2024
Reviewed: 15 September 2024
Alison
United KingdomDinner was excellent. Great service. Highly recommend apple soufflé
Stayed in September 2024
Reviewed: 14 September 2024
Eileen
United KingdomNothing!!!
Amazing breakfast/dinner. Would definitely return
Stayed in August 2024
Reviewed: 12 September 2024
Richard
United KingdomRoom was a little small for my liking and rather dated.
Food and location were great 👍
Stayed in September 2024
Reviewed: 6 September 2024
Lois
United KingdomNA
Fabulous hotel. Wonderful food and staff.
Stayed in August 2024
Reviewed: 6 September 2024
Karen
United KingdomAt the moment the garden is looking a little scruffy and is the only thing that could be seen as a slight negative. Love the colourful caravans and the space
Lovely staff and love the quirky decor ! Food is excellent quality and impeccably cooked.
Stayed in September 2024
Reviewed: 2 September 2024
Brookes
United KingdomNothing
Quirky
Stayed in September 2024
Reviewed: 29 August 2024
Andrea
United KingdomNothing
Everything - this hotel is a gem in a beautiful location - very quirky stunning decor - comfy beds - excellent breakfast - will we be booking again you bet we will
Stayed in August 2024
Reviewed: 28 August 2024
Jackie
United KingdomNothing
The staff were so polite helpful and friendly wonderful hospitality
Stayed in August 2024
Reviewed: 26 August 2024
Hazel
United KingdomWould have expected an offer to carry my case up to my room at least as this seems to be the norm in more upmarket places and I am of a certain age.
The breakfast had plenty of choice and I particularly enjoyed the fresh fruit platter and the avocado on toast. I grew up in Saltburn so knew the location would be excellent- not far from the top promenade and near the wooded valley. The room was at the back of the building so super quiet.
Stayed in August 2024
Reviewed: 25 August 2024
Anthony
United KingdomNothing it was a great stay we have stayed before and will stay again
The hotel is lovely staff great and food fantastic
Stayed in August 2024
Reviewed: 25 August 2024
Mark
United KingdomLovely hotel, excellent location.
Stayed in August 2024
Reviewed: 21 August 2024
Susan
United KingdomNothing
Very unusual quirky hotel with an excellent breakfast
Stayed in August 2024
Reviewed: 20 August 2024
Karen
United KingdomSingle rooms were a bit small
Ambience, decor & food
Stayed in August 2024
Reviewed: 15 August 2024
Jean
United KingdomBreakfast was excellent.Location was good .can't rate the food as we didn't eat in the hotel.Loved the decor quirky!
Stayed in July 2024
Reviewed: 12 August 2024
Christine
United KingdomMy wife and myself had the Texan breakfast , pancakes, bacon , eggs and maple syrup. We both said we could smell kippers coming from something on the plate .
Lovely property.Great location.Friendly staff. Would definitely stay again.
Stayed in August 2024
Reviewed: 11 August 2024
Kevin
United KingdomEarly check in Staff were extremely helpful
Stayed in August 2024
Reviewed: 7 August 2024
Deborah
United KingdomGreat hotel and good value . Staff were fabulous
Stayed in August 2024
Reviewed: 5 August 2024
Victoria
United KingdomThe room was very warm, a fan was provided and did help slightly.
Very quirky loved the interior. The staff were really lovely. The breakfast absolutely fantastic!!
Stayed in July 2024
Reviewed: 4 August 2024
Tracy
United KingdomThe garden area and caravans need some TLC
The ambience...Quirky and a little out there.. Excellent location for the beach and the shops
Stayed in August 2024
Reviewed: 3 August 2024
Matthew
United KingdomThe room was a little warm but there was a fan
Breakfast was lovely. Location spot on And the hotel posted sunglasses to me after I left them there
Stayed in July 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content