Breakfast was poor. Service was slow - they didn't seem to have enough staff. Some items from the self-service selection ran out and were not replaced eg fresh fruit & croissants. There was a single 4 slice toaster to cater for all guests, so there were long queues to get toast. Cooked breakfasts had to be ordered through the waitress, and according to the menu these were freshly cooked. This was far from true. The bacon was dry and overcooked. Both of us had asked for runny fried eggs however the yolks were completely solid (they had obviously been sat under a warming lamp for some considerable time). If I were a chef I would have been embarrassed to serve this. We did send the eggs back and acceptable replacements were then received. Portions were also a bit on the small side. Although the bedroom was very nice, there was no plug socket anywhere near the dressing table or mirror which made using the hair dryer difficult. I had to move the mirror from the dressing table over to the TV table and use the dryer there.

We booked a standard double but were allocated a cottage in the annex. This was spacious and set over 2 stories and had a lounge/diner and fully equipped kitchen. Much nicer accommodation than on our previous visits

Stayed in May 2024

Accommodation was not what we expected. It was in a separate building and spread over two floors joined by a spiral staircase. For older people with joint problems this can be a serious issue and should be made clear in the room description when booking. Could also be a problem with young children. The approach to the room was via a very unkempt courtyard past a skip and was unattractive. The doorstep was partly rotted away and although the bedding and towels were clean there was an air of mustiness. Some lighting didn't work. The dining room in the main building was fine but the hotel generally looked in need of some TLC. A shame because the hotel has such potential. If I stayed again I would check out exactly what type of room I was booking.

Great location close to town with easy parking. Breakfast was good and also enjoyed the evening meal we had there. Staff were pleasant.

Stayed in June 2024

Service in the restaurant was a bit slow.

The bathroom was clean with a full size bath. The bed was comfortable and the food good.

Stayed in June 2024

We requested rooms close to each other. The rooms we had couldn't have been further away from one another, not even in the same building. Caused a little bit of anxiety as my elderly mother was far away from us. Dog friendly room had a spirial staircase which was ok, but we had to barricade the top in case the dogs went down it unsupervised during the night. Hotel could do with some updating, but on the whole it was ok.

Staff were friendly, and the rooms were clean and tidy. Had a nice evening meal in the bar area, but advertised Sunday roast had run out by 6pm on Sunday evening.

Stayed in June 2024

The only remark was that there were no toilet rolls at the room, I had to ask for it at the reception.

Everything was fine, although a bit pricey.

Stayed in June 2024

Really would have preferred to have stayed in the main building, where we stated was adequate.

Plenty of choice for breakfast pleasant staff at all times I had thought our room would be in the Hotel it was an outside room which certainly needs re vamping now the outside door frame into the room certainly needs replacing quite rotten and the carpet quite badly stained in the living room area. Furniture of good quality, the bed has a foot board which is not great when you are over 6ft tall...my personal grouse why is there not king sized beds in all established hotels Guest rooms etc.these days for better comfort double beds are so outdated!

Stayed in June 2024

It was very sad to look out on the back, parking and garbage can. I do understand as we booked through Booking.com and not direct. What I don't understand is the flooring. Uneven floors, fine. Now tiles, then worn carpet, then wood floors. Why not stick to an authentic look? It can be made so so stunning inside, but is really shabby. And suddenly, around a corner, you find drawings of sea creatures... Totally out of place. Nothing serious. It's just that one look forward to stay in the oldest hotel in Wales and then find the inside very disappointing

The staff, coffee and food were excellent. The location and view are stunning Some old lighting, wood floors and paintings are too.

Stayed in June 2024

The place was just very tired. 10 years overdue a make-over. The rooms in the annexe were weird with a lounge, dining room and kitchen with a spiral staircase to lead to a bedroom with a double and a single bed and a bath with a shower. If I had taken my wife, she would have struggled with the bath and getting to the bedroom. As it was it worked for me. Just not a style of room I had ever stayed in before. Probably a design from the 1990's at best. The main building was dated and let down by how tired it all looked.

The location was excellent and the bar good with a nice garden to sit in. The breakfast was good. The staff were all good and the room very clean.

Stayed in June 2024

Only issue I had was the black mould around the bath/shower tiles - needs to be dealt with.

Location, staff, bedroom, food & drink were all good.

Stayed in June 2024

The food was great, breakfast especially good. The evening meals were substantial and well prepared, good selection of dishes. The views are amazing - a great garden to enjoy a drink.

Stayed in June 2024

There was nothing l really didn't like enough to comment on..

The hotel was perfectly located to have excellent views across to the Brecon Beacons, and to have good physical access to them for sightseeing, walking etc. The hotel staff were very accomodating.; the food was freshly prepared and good, my bed was comfortable, there was plenty of hot water for my bath..

Stayed in June 2024

Nothing

The place was really clean tidy Staff was friendly and the breakfast was delicious. Just what you need for a perfect weekend.

Stayed in May 2024

The hotel needs to have a facelift as it looks tired and dirty , the rooms are mismatched and needs a paint job .

The hotel is central to town centre .

Stayed in April 2024

The room we had definitely needed up dating and when you looked at the hotel more closely it appeared that the whole place needed up dating.

The food was delicious and the view from the restaurant was very good.

Stayed in April 2024

The room was a bit shabby

Good location

Stayed in May 2024

The hotel is a bit 'tired' and shabby. If it was updated slightly it has the potential for being an excellent place to stay.

Parking for the motorbikes and a great location. 'Sue' who showed us to our breakfast table and took our orders was fantastic !! So very friendly and helpful. She was the highlight of my stay.

Stayed in May 2024

BED MATRESSES RATHER UNEVEN - NEED RENEWAL BLANKETS NO LONGER PROVIDED LACK OF HOOKS FOR HANGING OUTDOOR CLOTHES IN THE ROOM

LOCATION AND CAR PARKING SPACE - EXCELLENT BREAKFAST - REASONABLY GOOD: IDEALLY THERE WOULD BE CHOCE OF MACKERAL OR HADDOCK

Stayed in May 2024

place could do with a make over but it is nice to stay at these older locations every now and then

staff were amazing nothing was to hard for them super helpful

Stayed in May 2024

Great Food. Friendly and helpful staff. Excellent location.

Stayed in May 2024

The whole place needs a really deep clean and a lock of paint.

The staff were really polite, friendly and helpful.

Stayed in May 2024

Creaky dirty floor, old furniture

Location

Stayed in March 2024

The breakfasts were the only letdown. The waiting staff were lovely but the cooked breakfast was badly cooked.

The hotel is ideally situated in the centre of the town. The staff were very helpful and friendly. I had been allocated a mews cottage, with self catering facilities. It was a beautiful little place to stay.

Stayed in May 2024

Would have liked a blind over the skylight in the cottage to shut out the light. The peeling paint. The main light bulb needed replacing in the bathroom in room 48 but it never was, in spite of it being promised by staff. Disappointment in having to wait well over an hour to be served in the restaurant one evening due to there being one chef only. It seemed as if there was a lack of contingency plans by management, and the waiting staff were clearly uncomfortable with having to apologise.

Breakfasts were great with plenty of choice in a lovely room. It was good to be able to walk into town in a few minutes from the hotel, round the corner and over the bridge.

Stayed in May 2024

It could do with some refurbishment in the cottages attached to the hotel.

Location in the centre of Brecon

Stayed in May 2024