Derry Hill, Chippenham, SN11 9PQ, United Kingdom
#4 of 33 hotels in Chippenham
Guests' ChoiceBased on 1235 hotel reviews
9.0Cleanliness
9.5
Comfort
9.6
Location
9.5
Facilities
9.3
Staff
9.4
Value for money
8.5
Free WiFi
8.5
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End of dialog contentReviewed: 26 June 2024
Alison
United KingdomLack of experienced waiters in dinning room and bar at night
Loved it
Stayed in May 2024
Reviewed: 23 June 2024
Patel
United KingdomBeautiful setting and very relaxing
Stayed in June 2024
Reviewed: 20 June 2024
Patrick
United KingdomThe cleanliness of the spa changing room was of a poor standard. The price of the wine in the restaurant was somewhat excessive.
The location and level of service was excellent. The spa was nicely located and the steam room very enjoyable.
Stayed in May 2024
Reviewed: 4 June 2024
Nathan
United KingdomBreakfast was a little disappointing, we opted to have breakfast at 10:30 and the staff started to clean away half an hour before closing leaving us feeling rushed and without the ability to grab another orange juice or pastry.
Great spa and very clean hotel.
Stayed in April 2024
Reviewed: 1 June 2024
Angela
United KingdomNothing
Everything Driftaway massage in particular was wonderful The porter was very helpful
Stayed in May 2024
Reviewed: 31 May 2024
Alison
United KingdomLack of experienced staff on duty in the evening
Beautiful place and lovely gardens
Stayed in May 2024
Reviewed: 21 May 2024
Vincent
United KingdomExcellent as always thankyou to all staff :)
Stayed in May 2024
Reviewed: 16 May 2024
Julie
United KingdomNothing
Happy with everything
Stayed in May 2024
Reviewed: 13 May 2024
Julie
United KingdomNothing
The look of the building and the ambiance.
Stayed in May 2024
Reviewed: 10 May 2024
Vincent
United KingdomOutstanding as always excellent service from all staff !!! and food is outstanding also harry from breakfast superb customer service from a young man
Stayed in May 2024
Reviewed: 10 May 2024
Terry
United Kingdompillows
dinner and breakfast where good. the spa was pretty basic. the pillows where very basic, and not what we expected from a premium hotel
Stayed in May 2024
Reviewed: 9 May 2024
Silvia
United KingdomThe service at the restaurant was terrible in terms of organisation. I now understand the 3.8 reviews vs the hotel rated 4.6. Managers and staff seemed really stressed and unable to manage customers complaining due to long wait. The service and waiting time were not aligned with the expectation related to the price. We waited over an hour for dinner to be served. Breakfast organisation was terrible. Over 45 minutes to get only a coffee and over an hour and 15 minutes for food, while the restaurant was not fully booked. Considering the price payed per night 350 pounds, this was totally unacceptable. We were given the excuse of being understaffed but this is not acceptable for the rate payed.
Location, structure and Spa were outstanding. The hotel offers incredible setting, beautiful rooms and comfort. The Spa gets really busy during kids time, but still well managed. The Spa team is very professional and I had the best massage ever.
Stayed in May 2024
Reviewed: 7 May 2024
Karen
United KingdomSpotless room and bathroom, Lovely friendly staff, one of whom apologised to us while we were having drinks for the noise a very loud group of golfers were making in the bar!! This did disrupt a peaceful evening! But it has not stopped us looking forward to our next stay.
Stayed in May 2024
Reviewed: 4 May 2024
Stuart
United KingdomNothing
Everything and everybody
Stayed in April 2024
Reviewed: 2 May 2024
Dina
United KingdomWe weren’t particularly blown away by the food, though. It was tasty but just too overstated. That was a general observation.
It’s been the second time we come here for a girls night. There were 8 people in our group this time. We all loved our rooms, surrounding area, and spa facilities. The staff were ever so friendly! Easy access, plenty of parking. Best spa hotel in the area in terms of value and great quality!! I’d definitely come back again.
Stayed in April 2024
Reviewed: 2 May 2024
Ian
United KingdomGreat views of the countryside and the golf course. Floor to ceiling glass in the spa allowed you to see the view from the jacuzzi and the pool is bigger than the pictures show. The staff were always friendly and very helpful with a big thanks to Ivan at the bar for looking after us. This also applies to the golf pro shop and Tony who was very accommodating in finding us tee times as non-members. We were on the third floor and no issues with noise - slept very soundly.
Stayed in April 2024
Reviewed: 30 April 2024
Karen
United KingdomNothing to put in here
Stunning area/ beautiful surroundings
Stayed in April 2024
Reviewed: 28 April 2024
Paul
United KingdomVery little !
Super location in extensive grounds and adjacent to a spectacular period house and wonderful landscaped gardens
Stayed in April 2024
Reviewed: 25 April 2024
Verity
United KingdomThe restaurant seemed understaffed. The menu was great but we had to wait a while between courses and the food wasn't hot. It also took a while to flag staff down to order drinks.
Lovely hotel. Very friendly staff. A short walk from Bowood House and Gardens.
Stayed in April 2024
Reviewed: 25 April 2024
Catherine
United KingdomWe had some issues with taxis - but this was not the hotel's fault - they are very happy to book taxis and were very helpful with the issues we had.
Hotel very comfortable - beautiful dining room and grounds and fab swimming pool/spa and relaxation area. We loved visiting Bowood House nearby - we walked there and were picked up in the hotel buggy at the end - it was all great!
Stayed in April 2024
Reviewed: 24 April 2024
Harriett
United KingdomSwimming pool was a bit basic . Old metal chairs and steam room was not very clean. Limited food menu and expensive .
Excellent staff and very helpful and efficient . Very good golf lesson excellent instructors.
Stayed in April 2024
Reviewed: 22 April 2024
Alison
United KingdomThe spa facility
Stayed in March 2024
Reviewed: 22 April 2024
Stewart
United KingdomThere was nothing to dislike
Everything it was amazing. The staff were friendly and very helpful. The spa was a lovely relaxing experience. And the food was outstanding . The room was stunning with a great view
Stayed in April 2024
Reviewed: 21 April 2024
Christina
United KingdomWe did have dinner on a Saturday so we appreciate it was very busy, but service was slightly slow - maybe they could do with a couple more waiters on busy nights? We did however have a lovely meal and after all we were in no rush!
So much is included in the overnight stay- bowood house & Gardens, woodland Gardens, spa, golf and breakfast. Our room was perfect, very comfortable- we were lucky with the weather and enjoyed drinks in the sunshine overlooking the golf course.
Stayed in April 2024
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