12.5% service charge. Too hot everywhere as radiators on when 24 degrees outside!

Attentive helpful staff. Beautiful location and food.

Stayed in September 2024

Steam room in spa wasn’t warm enough or giving out any steam. Sauna fine and nice length pool but separate warm jacuzzi would have been better than cold bubbles section at end of swimming pool.

Everything. Staff extremely helpful and friendly special mention to Paul the bartender who was excellent, friendly, helpful & knowledgeable.

Stayed in September 2024

Service, quality of food, lack of essentials such as newspapers and the gym is in need of a total revamp.

Location, grounds and bedroom

Stayed in September 2024

Restaurant service was a bit eccentric. Nibbles served after main course, breakfast order lost. Signage to start of North Bovey walk very minimal.

Fabulous property with very extensive grounds. Nice walk to North Bovey.

Stayed in September 2024

Nothing

It’s peaceful

Stayed in September 2024

The pillows were quite hard, it would have been nice to have a choice Unfortunately we couldnt do any of the activities we wanted to as they werent on - falconary display, cider making etc which was disappointing

We didnt have dinner or breakfast, just a coffee in the bar

Stayed in September 2024

Nothing to dislike

Great facilities and grounds. Staff very friendly and professional

Stayed in September 2024

The only bugbear was that the lift, closest to our room (Room 29), was out of order and, apparently has been for quite a while.

Our room was beautiful, bathroom and sleeping area exceptionally clean. crispy white bed linen, large fluffy towels, good selection of toiletries. Staff - without exception - were friendly and attentive. Food was divine in the restaurants. Good breakfast selection

Stayed in September 2024

Wonderful vacation. So nice to have a comfortable and elegant pet-friendly resort. We were expecting a lot and even so, our expectations were exceeded.

Stayed in September 2024

The rain... happened to visit during a 36 hour 100% chance of rain weather alert... however, this did not take away from our adventure and very much loved our private sloe gin and cider making adventure!

This facility is absolutely stunning and very charming. We visited as part of our 36th wedding anniversary to get away from the big city atmosphere and we're so glad to have chosen this wonderful location as part of our European Holiday! WE WILL BE BACK!!

Stayed in September 2024

Communication to organise the activities was rather lacking. No pricing on the breakfast which was not exactly value for money when I received the bill at the end of the stay.

Beautiful setting and lovely staff. In particular, Isaac who ran the shooting, Rob and Paul on the bar (although all the bar staff were excellent), and Anna and Daisy in the spa. They could not have been more welcoming, friendly and helpful. It was a trip to celebrate a special occasion and they went out of their way to give us a really nice welcome.

Stayed in September 2024

On arrival the receptionist was very formal and didn't seem relaxed making booking in uncomfortable

The setting, mark the valet was wonderful, bar staff friendly and helpful, food was outstanding.

Stayed in September 2024

Stunning property both inside and out. Beautiful location and fabulous golf course.

Stayed in August 2024

We liked everything

The entire experience was absolutely delightful. The hotel staff went above and beyond, exuding warmth and kindness at every turn. Amy at the reception was incredibly accommodating, while Alisa and Charlet expertly handled all our bookings, from arranging activities to making dining reservations. The restaurant staff were truly outstanding; they displayed remarkable patience and kindness in helping young children with their meal selections. Without a doubt, this hotel ranks among the finest we have ever had the pleasure of visiting.

Stayed in August 2024

Breakfast was underwhelming and, surprisingly, not included in the room price (it should have been, given the cost). Additionally, most activities were unavailable during our stay, which was somewhat disappointing.

An impressive building set in a stunning location, exuding grandeur throughout. The hotel offers breathtaking views over the golf course and the rolling hills of Dartmoor. Our room, which overlooked the valley, was both clean and comfortable, with thoughtful touches like complimentary jelly beans, popcorn, and gin. It’s truly a beautiful place to stay.

Stayed in August 2024

They didn’t have a parrot anymore😞. They should definitely buy another one at some point, the parrot was one of the main things I remembered about the hotel.

Everything. The atmosphere, interior and exterior, friendly and well dressed staff, the food and lots of activities (although some were a little pricey).

Stayed in August 2024

Breakfast was far too overpriced for what it was a very small portion for an English breakfast, and the staff could be dismissive at breakfast we waited a while to be seen once seated even though others who were seated after us would be seen right away. I think a manager we asked about seeing the deer on a walk was very dismissive saying we had to pay to see them and that was the only way which made it feel like they wanted more and more money even though it's a very expensive stay. We did end up seeing the deer on a walk no thanks to her. Also a broken window latch in our room.

Loved the stunning views and the castle itself was amazing inside as well as out. The room was lovely super clean with lots of nice touches including the perfect turn down service. Lots of great places to walk around the hotel as well through the grounds. The complementary falconry experience was great which we really enjoyed as well as the ferret and chicken feeding. Tia was very helpful on reception helping all of our questions and being very friendly and so was the very friendly lady that did our check out too. Very big bed which was comfy and the shower and bath were great. The swimming pool is lovely and being adults only after 5pm is definitely an added bonus!

Stayed in August 2024

Set amongst beautiful gardens. Room spacious and comfortable

Stayed in July 2024

The boiler in the bathroom on the top floor of the lodge was noisy and disturbed the peace and quiet overnight that we were expecting to enjoy from the location. Probably wouldn’t affect most people but it created an unnecessary annoyance for those with sensitive hearing. There could also be a little more choice of meals that could be delivered to the lodge - it was a shame that most required a minimum of 4 people to share rather than be available as individual meals.

Lovely setting and excellent staff who were very attentive. The lodge was clean and well equipped. The meal service was a great idea and arrived promptly. The food was very good. The facilities were excellent and it was a safe environment to stay with a small child. Will definitely be back.

Stayed in August 2024

Service in restaurant in evening

Location and decor.

Stayed in August 2024

Price . Breakfast was not included at £225 a night. No AC either for what proportion to be 4 star?

Type of property, age location great swimming pool

Stayed in July 2024

It was beautiful

Lovely location, lots to do and staff were excellent

Stayed in July 2024

Nothing

The room the location and the staff

Stayed in July 2024

Room overlooked the main entrance so by not having a/c, needed the window open. Hotel uses golf buggies to drive guests to other areas, and these, when reversing can be noisy. Only on issue late night or early morning. Breakfast quite expensive for what was an average buffet for a 5 star hotel. Decent cooked breakfast to order.

Wonderful location, building and gardens. Room was fine with a nice bathroom.

Stayed in July 2024