No air conditioning and only one window opened in the room. I messaged twice about paying for a room upgrade but got no response.

The location and spa.

Stayed in June 2024

Rooms in need of decorating shower groat was mouldy

Accessibility to all amenities Spa was very good.

Stayed in May 2024

Single rooms are extremely small - not necessarily a problem but if you plan to spend any time in your room then it is worth considering a larger room which would be more comfortable. I was at a conference, so literally just needed to sleep. No hanging space was a bit of a limitation.

I booked a single room which was very cost effective given the hotel and facilities available. Spa facilities were good, staff very friendly. Room had everything you could need - kettle, tea/coffee, biscuits, water, iron, hairdryer. Modern bathroom

Stayed in June 2024

room was very small

Service was nice and i like the spa

Stayed in June 2024

queues on check out amenitites

room location

Stayed in April 2024

The price for vegan breakfast vs options and portions felt disproportionate.

Great location. Fab room, fab bar/restaurant interior design, fab spa! Would stay again if in the area.

Stayed in June 2024

The bed was amazing & the staff were great. Although the hot water wasn’t working during our stay, we were given a full refund for the inconvenience - great customer service

Stayed in June 2024

Bad WiFi

The spa was beautiful, the hot tubs were on maintenance on our second day which was a shame but got to use them on the first! Everything about the spa is perfect truly… staff were kind, room was comfy (we stayed in a small double). Only complaint would be that the WIFI is terrible in the room! Everywhere else in the hotel was fine including the spa funnily enough, but our phones and tv never had connection which spoiled it a little. I don’t know about other rooms. Otherwise lovely hotel and reasonable price, would love to visit again!

Stayed in June 2024

Nothing

I loved the location,near to everything. Enjoyed the spa facilities. Really enjoyed my stay at hotel.

Stayed in June 2024

Clean, great location, friendly staff

Stayed in June 2024

Very expensive, no late check out, no slots in spa despite being told in advance to just turn up.

Quality of spa, room and bar

Stayed in May 2024

The outside of the hotel looks a bit run down - very deceiving considering the inside is so lovely. Not a big deal though.

The room, although a bit on the smaller side, was beautifully decorated - exceeding my expectations. The spa was incredible - an attraction in and of itself. Great room service. Lovely attention to detail in the room. I would stay here again. Good location right on the promenade along the coast, nearby cafes, restaurants etc.

Stayed in March 2024

Small room not a good view and no one was at reception and no one was answering the number for reception

Nice location right near the beach

Stayed in May 2024

Nothing, everything was great, thank you

Great place, good staff and facilities. Very clean and well looked after. Very comfy bed and great location

Stayed in May 2024

Idea with gin carafe in the room is interesting but questionable in terms of execution… the carafe is not sealed, and judging by the amount of the liquid when we checked in, is not placed fresh for each guest? I’m concerned any guest can add anything into the bottle making it not safe for others to drink. Perhaps the bottle is emptied after each guest but in that case, amount that was waiting for us in the room was ridiculously tiny… which also defeats the purpose. Perhaps some sort of a sealed carafe would be best! And the price - very punchy, but SPA experience may be worth it!

SPA area is great - worth booking this hotel only because of the SPA wet area! Heated indoor pool, hydrothermal pool, two jacuzzis and sauna. Everything looked clean. Room was beautifully decorated, and despite being side sea view closer to the nightlife, was not noisy on the 4th floor even on a bank holiday. Sound isolation actually was pretty good! Comfortable bed. Nespresso machine in the room and fully stocked mini-bar. Perfect location!

Stayed in May 2024

It was quite stuffy and you can’t open the windows.

Seafront location, nice rooms and comfortable!

Stayed in May 2024

The rooms are tiny for the cost - we knew at booking the rooms might be on the small size but it was so tiny for the amount payable per night. There could be better design/layout/storage solutions to maximise the tiny room space. Also we saw too much of the underbelly of the hotel, bags of laundry over where, open crew only rooms etc.

Great location, lovely interior and great spa facilities.

Stayed in May 2024

Don't think it was value for money think the breakfast should be in with the price .. To many added extras

The room was OK but small needs some updating. Room little bit tired

Stayed in April 2024

The guests on our floor were incredibly noisy up throughout the night but staff responded very quickly.

The location was great. The hotel was clean and the staff were welcoming. The free gin was welcomed!

Stayed in February 2024

Noisy at night,

Stayed in May 2024

Room wasn't quiet as luxurious as pictures showed. Paid for one of the more expensive rooms as it was a birthday treat for partner - room felt cramped, door for bathroom when opened was touching the bed and the light switch was outside behind the door. Bathroom was very narrow and had 2 sinks so had to squeeze past to use toilet and nearly impossible for both of us to be in bathroom at same time. Sea view room but you could tell windows aren't regularly cleaned, bird poo on the windows (which I get as we're by the beach but didn't look new). Room air-conditioning was not working which made sleeping quite uncomfortable, paired with the nightlife noise of bass until 3am! Again, on beach front so noise was expected but kept us awake as the room was also very warm.

Lovely spa, felt very luxurious. Beds in rooms were very big and comfy! Birthday message plate on arrival which was a nice touch.

Stayed in May 2024

I think it needs some TLC windows in bedroom and shutters need painted and sill replaced

Location on the sea front bedroom comfortable Bar area and restaurant bright with interesting decor and spa experience very good

Stayed in April 2024

All of it

Stayed in April 2024

The staff were really unfriendly. I went up to the front desk to ask where to go for the spa and the man behind the desk (he had white hair and was wearing glasses) barely looked at me and said “downstairs” and as I was walking away I heard him and another woman (petite with dark brown hair) giggling, making me feel like an idiot. Maybe don’t laugh at your customers while they’re in the room.

Location was great, spa facilities also

Stayed in April 2024