St John St, Chester, CH1 1HL, United Kingdom
#31 of 34 hotels in Chester
Guests' ChoiceBased on 3428 hotel reviews
7.5Cleanliness
8.1
Comfort
8.2
Location
9.3
Facilities
7.6
Staff
8.9
Value for money
7.7
Free WiFi
7.8
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End of dialog contentReviewed: 20 June 2024
Mary
United KingdomThe breakfast wasn't wonderful. It was average but not really value for money as it was £15 on the room rate.
The room was spacious and the bed very comfortable. Nice touches such as slippers, robes nice toiletries and a good location.
Stayed in June 2024
Reviewed: 19 June 2024
Anita
United KingdomVery clean, good sized rooms. And pleasant staff.
Stayed in June 2024
Reviewed: 18 June 2024
Jean
United KingdomBreakfast was a little poor. Which appeared to be due to short staff
Proximity to shops
Stayed in May 2024
Reviewed: 17 June 2024
Martin
United KingdomShowers were a dribble and made having a shower impossible. Rooms tired but clean. Air conditioning unit worked but didn’t blow any cold air. Breakfast was booked for 8.00am and is along with 3 other couples had to wait until 8.25am as the staff hadn’t set up the breakfast room. Breakfast choice was ok but they didn’t restock quickly so had to wait for eggs, bacon and fresh bread for toast.
Excellent city centre location with offsite car parking 5 minutes away in an NCP car park.
Stayed in June 2024
Reviewed: 15 June 2024
Butler
United KingdomOur room wasn't serviced even though we put a sign outside and asked at reception we were missing teas /coffees towels after our long day out and our phone wouldn't work plus couldn't get channels on our TV even after maintenance came up. However we will return as I know these issues can all be rectified .
Front of house staff exceptional especialy one who stood out maybe Emma or Emily dark haired with few tattoos sorry i cant remember her name so trying to describe her she went above and beyond. Its a . great location In the centre and very accessible nice rooms lovely hotel .
Stayed in June 2024
Reviewed: 11 June 2024
Huw
United KingdomRooms tired and dated
Location
Stayed in June 2024
Reviewed: 9 June 2024
Carol
United KingdomValue for money
Good location for planned activities
Stayed in June 2024
Reviewed: 9 June 2024
Rebecca
United KingdomHaving to pay for car parking
Breakfast was nice,.
Stayed in June 2024
Reviewed: 9 June 2024
Warren
United KingdomBathroom could do with a spruce up.
Ideal location.
Stayed in June 2024
Reviewed: 8 June 2024
Loretta
United KingdomIdeal location in city centre. walking distance to all shops,cafes .very comfortable bed slept well.ladies on reception very friendly and helpful.
Stayed in June 2024
Reviewed: 8 June 2024
Karen
United KingdomIdeal situation, room bit dated but all very clean and comfy beds..
Stayed in June 2024
Reviewed: 8 June 2024
Sandy
United KingdomGreat location practically under the famous clock. Just off main shopping street but very quiet at night ( we stayed Thurs to Friday) Good selection of bars, shops and restaurants nearby. Short walk to the river. Really nice hotel with a clean and comfortable room.
Stayed in June 2024
Reviewed: 7 June 2024
David
United KingdomThe room was clean and tidy but it is getting ready for a make over
The location of the hotel is excellent
Stayed in June 2024
Reviewed: 6 June 2024
Alison
United Kingdomthe lift is exceptionally small so difficult to access if you had a wheelchair, the bar had run out of wine and prosecco when we arrived back to the hotel after dinner out when we wanted to have a drink at the bar.
Great location, really generous sized rooms and bathroom. Clean rooms, and areas
Stayed in June 2024
Reviewed: 2 June 2024
Pauline
United KingdomIf you are a light sleeper and your room is at the front of the hotel you can hear people of an evening but this didn’t bother us personally
We have stayed in this hotel before and it never disappoints. It’s not the most modern hotel but it’s very clean and well kept. The location of the hotel is perfect
Stayed in June 2024
Reviewed: 1 June 2024
Jade
United Kingdompillows weren’t great. They felt quite empty.
How central it is. Friendly staff and good value of money.
Stayed in June 2024
Reviewed: 1 June 2024
Lesley
United Kingdomrooms were little 'tired' there were some areas in the room which were dusty and the bathroom needed redecorating - the cold water tap was warm too
Great location right in the centre of Chester
Stayed in March 2024
Reviewed: 1 June 2024
Julie
United KingdomSaturday breakfast. Asked to book time No table ready No glasses for fruit juice. No plates for hot food. No eggs bacon or sausages. Cold plates then bought out. 2 had to then wait for eggs etc to be bought out. Saturday night no air con. Hotel very hot. Told reception in the morning and they just said all on one circuit and someone must have turned off so all other rooms won’t work. No apology. Why not take individual switches out of room.
In town centre close to everything
Stayed in May 2024
Reviewed: 31 May 2024
Angela
United KingdomAlthough very clean with lovely staff, the rooms are quite tired and could do with updating.
The location was ideal
Stayed in May 2024
Reviewed: 31 May 2024
Kaye
United KingdomWe were near a fire door just a bit noisy with people banging it coming and going, apart from that everything good.
Superb location in the centre of Chester. Friendly helpful staff, they stored our cases before and after our stay. Lovely and clean. Plenty of toiletries and, tea coffee, plus iron .
Stayed in May 2024
Reviewed: 31 May 2024
Owen
United KingdomGreat location and the staff were very helpful.
Stayed in May 2024
Reviewed: 29 May 2024
Gordon
United KingdomA fridge would have been great.
Good location. Room size was fantastic.
Stayed in May 2024
Reviewed: 28 May 2024
Anne
IrelandWould like bar to have more choice and be more accessible.
Location was great, staff excellent.
Stayed in May 2024
Reviewed: 28 May 2024
Amanda
United KingdomROOM VERY COMFORTABLE, LOCATION SPOT ON VERY CENTRAL
Stayed in May 2024
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