Blackwell Grange, Darlington, DL3 8QH, United Kingdom
#5 of 12 hotels in Darlington
Guests' ChoiceBased on 1139 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.0
Facilities
8.5
Staff
8.9
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 20 September 2024
Keith
United KingdomThe staff were hardworking and friendly.
Stayed in September 2024
Reviewed: 18 September 2024
Michael
United Kingdomoverall the hotel was good for a couple of nights stay. but it does eed to improve its food offering. Breakfast while a good selection, individual items were disappointing. there was only sliced white or brown bread, jams/marmalade were in small containers, coffee was out of a machine and not very good. the dinner menu lacked imagination and tried in its limited way to appeal to those who liked burgers and pizza and those who preferred something more interesting. We felt overall it could and should do better.
Stayed in September 2024
Reviewed: 1 September 2024
Janine
United KingdomRooms not very sound proof - VERY noisy next door , their door also banged VERY loudly everything they went in and out ( 2am until after 4am!)
Room fine, staff very attentive and helpful , got in room early which was great
Stayed in September 2024
Reviewed: 1 September 2024
Stef
United KingdomJacuzzi in spa on a timer so you can't activate it. Was like just sitting in a bath. Changing room for gymnastics/ pool was very old and tired looking. Also could be cleaner. My room had hairs in it around the sink and bath from...? The water didn't drain well from the shower at all so I had to have a quick shower t. Unpleasant grouting too. Dusty room furniture. Bed mattress was saggy. However, the room I moved to for the second night was much better
Staff couldn't be more caring and helpful. Very generous buffet breakfast Very clean sauna Lots of gym facilities Nice area to walk around. Park nearby also.
Stayed in August 2024
Reviewed: 23 August 2024
Laura
United Kingdomthe bathroom the toilet is position right near the door with the roll been in stupid position not to mention banging of doors all night
The hotel is lovely location is beautiful gardens are lush bar are nice
Stayed in August 2024
Reviewed: 22 August 2024
Susan
United KingdomUnfortunately booking,com booked & charged me for 2 rooms instead of just 1. The hotel has contacted you as they are not charging for the room booked in error, & are hoping you can reimburse my a/c for the room we did not want.
Comfortable accommodation & helpful staff
Stayed in August 2024
Reviewed: 18 August 2024
Bob
United KingdomThe common complaint for most hotels, is the 'rip off' price of a glass of wine. Being charged a price for a glass of wine which would enable one to buy a bottle and a half of the same wine in a supermarket never goes down well. One can put up with most drinks prices in such a captive audience, but for some reason, wine prices applied are insulting. Sitting in the bar area on the Friday evening, a number of our party had to go and get a jacket or jumper etc. as it was uncomfortably cold.
I was quite satisfied with our room and more than happy with the staff, who were friendly and efficient. The room was large enough for our needs, with the usual facilities, TV, tea/coffee making facilities, hair drier, iron/ironing board. Bathroom , again, well appointed with shower over bath, and shampoo. bodywash/handwash. The toilet was very close to the wall making it seem a little cramped. The meals were good but not outstanding. Our evening meal (six people) was rated very good x1, reasonably good x4 and 'wrong choice' x1. The young man serving us, named Ben, was excellent, being friendly, polite, efficient and patient. He was all this and more the following afternoon and evening while we attended a wedding function. Breakfast, offered a good choice of hot and cold food, including English breakfast items, plus continental meats/cheese, cereals and pastries. The quality, again, was good but not outstanding. The catering manageress, who told us she hailed from the West of Ireland, was also, very friendly and efficient.
Stayed in August 2024
Reviewed: 18 August 2024
Darren
United KingdomThe only down side was the steak we had was very rubbery which put us off eating the whole thing.
Dinner was well prepared and presented
Stayed in August 2024
Reviewed: 14 August 2024
Andy
United KingdomNot much not to like,could do with a lick of paint
The leasure Centre was great ,bar was good and plenty of choice, reception staff very pleasant as all staff were
Stayed in August 2024
Reviewed: 3 August 2024
George
United KingdomNoisy, can hear lots of noise from above and corridor
Nice rooms and facilities.
Stayed in August 2024
Reviewed: 29 July 2024
Beatrice
United KingdomSlow service in restaurant.
Convenient location.
Stayed in July 2024
Reviewed: 17 July 2024
Susan
United KingdomThe bedroom was too hot
Location was lovely
Stayed in July 2024
Reviewed: 3 July 2024
David
United KingdomArrived to late to make full use of facilities
Surprisingly upmarket for such low price. Secure locked car park for motorcycle
Stayed in July 2024
Reviewed: 27 June 2024
Caroline
United KingdomNoise from wedding guests returning to their rooms and a small child screaming in the corridor during the night
Breakfast good - would be better to have more than one coffee machine to avoid queue and a larger selection of fresh fruit
Stayed in June 2024
Reviewed: 25 June 2024
Irene
United KingdomGreat setting
Stayed in June 2024
Reviewed: 24 June 2024
Carole
United KingdomAs there was a wedding the waiting times were not good. Didn't seem to be enough staff to cope
Location was excellent for what we wanted
Stayed in June 2024
Reviewed: 22 June 2024
John
United KingdomNothing
Friendly helpful staff. Nice location.
Stayed in June 2024
Reviewed: 9 June 2024
Peter
United KingdomOnly a minor quibble but there were no power sockets or USB ports by the bed. This meant I had to leave the phone on the other side of the room over night to change.
The staff were very friendly and helpful. The food in the restaurant and at breakfast was very good. There is plenty of parking. Room was on the first floor and it was quiet even when there were big parties going on down stairs.
Stayed in May 2024
Reviewed: 4 May 2024
Mark
United KingdomBreakfast not great, bacon served folded and over cooked, sausages swimming in grease. No water provided at breakfast either. Over £6.00 for a Madri (beer) very expensive!
Location good, free parking.
Stayed in May 2024
Reviewed: 3 May 2024
Lorraine
United KingdomNo map of the hotel to show it has two wings It's very easy to get lost (I did) if you happen to enter the building in any door other than the main entrance
The position of the hotel in peaceful countryside Breakfast was very good! Beds were comfortable and rooms were clean
Stayed in May 2024
Reviewed: 18 April 2024
Kevin
United KingdomLeisure facilities were tired.
Stayed in April 2024
Reviewed: 14 April 2024
Loraine
United KingdomStaff are lovely
Location
Stayed in April 2024
Reviewed: 2 April 2024
Prem
United KingdomThe kettle which came room was not clean. I had request to be changed. The heater did not work at all. Again had to insist to get a handy heater which was not providing sufficient heat. Hotel restaurant dinner was not good. I am vegetarian and I was made to keep on changing my order since the restaurant would not have the dish which I ordered from the menu.
Stayed in March 2024
Reviewed: 1 April 2024
Alison
United KingdomShower didn’t work well
Character, location was good. Friendly staff. Food was good. Clean.
Stayed in March 2024
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