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Reviews of Black Mountain Lodge 4 stars

Glasbury On Wye, Glasbury, HR3 5PT, United Kingdom

#9 of 12 hotels in Glasbury

Guests' Choice

Review score

Based on 558 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.6

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 27 September 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    No real atmosphere. Restaurant and bar closed in evenings due to staff shortage.

    Clean and comfortable. Nice location. Good parking.

    Stayed in August 2024

  • Reviewed: 26 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great breakfast Helpful staff Beautiful place

    Stayed in September 2024

  • Reviewed: 16 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely scenery and really nice breakfast.

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Beautiful part of the world
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    We didn’t see or interact with any staff. The restaurant and bar weren’t open meaning we had to go into the local village

    The room was comfortable and immaculate. It was beautifully decorated, and it was in a stunning location

    Stayed in September 2024

  • Reviewed: 15 September 2024

    8.0
    Amazing stay in a beautiful property
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Due to a shortness of staff the bar was not open and there was no evening meal available. A small issue that unfortunately was out of their control and fully understandable.

    This is such a pretty building and the location is amazing.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    8.0
    Great place to unwind
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    1 moan could do with bigger tv

    Location lovely room breakfast was fantastic staff greatly

    Stayed in September 2024

  • Reviewed: 11 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    No way to get heat in room

    Very nice breakfast room was very cold after 8pm and no way to turn on any heat

    Stayed in September 2024

  • Reviewed: 11 September 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    I emailed ahead of time regarding an inquiry, and I never received a reply. The room was not cleaned well, there were dirty marks on the duvet cover, and there was hair on the bathroom sink and in the bath. The toilet was not flushing properly. It had to be flushed 2 ir 3 times. The welcome book was sticky, which is not pleasant to touch, and the plastic on the information poster on the back of the door is cracked. Also, the toilet roll holder was broken. For £175 I paid, I'd expect the roo. To be cleaner and all the snagging done, like the frame and holder in good condition.

    The staff were wonderful, the bed was comfortable, and the location beautiful.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    9.0
    black mountain lodge
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 3 nights
    • Submitted via mobile

    nowhere to sit outside our room to chill, apart from up the stairs outside other guests rooms.

    location, out of the way off road parking, breakfast, breakfast staff, comfortable bed, quietness

    Stayed in September 2024

  • Reviewed: 10 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, good choice and quality breakfast. The accomodation was very good

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Great location for our trip to Hay, very comfortable bed and good breakfast.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very convenient, check in was really easy. Good breakfast with very friendly staff.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    8.0
    Nice but noisy
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    TV channels were rubbish. And on our 2nd night, there was a large private party in the building adjacent to us. They had a live, loud band, which didn't stop until nearly midnight. It would have been nice if somebody had told us about it, so we could have made alternative plans.

    Room was very spacious and comfortable. En suite was large and had a great walk in shower. All very clean. Location was good, handy for Hay on Wye. Breakfasts were very good and varied.

    Stayed in September 2024

  • Reviewed: 29 August 2024

    10
    Beautiful stay with fantastic staff
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately the bar/restaurant were closed, although there was a reasonably fixed pub just up the road so it wasn’t too much of an issue

    Staff were so friendly, especially at breakfast. The breakfast was exceptional. Check in was super easy. The buildings and rooms were beautiful.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    8.0
    Very attractive property with beautiful scenery.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night

    The room was small and over priced for the size. No reception host to greet and meet us upon arrival. The envelope left on the side board with room number, key and instructions was helpful but personal touch is better.

    Comfortable bed, good breakfast, clean room, lovely warm shower, beautiful country side, nice touch at breakfast with additional provision of herbal tea and extra toast on request. Nice that biscuits and water were provided in the room. Liked the checking out time of 11am which allows you adequate time to relax and pack.

    Stayed in August 2024

  • Reviewed: 25 August 2024

    9.0
    Generally good. Friendly staff.
    • Leisure trip
    • Solo traveller
    • Budget Double Room
    • Stayed 3 nights

    No toaster for gluten free toast!!

    Lovely breakfast. Quiet room. No chef to cook for dinner!!

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    Excellent all round
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Location

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    Brilliant
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was very good

    Stayed in August 2024

  • Reviewed: 21 August 2024

    8.0
    Perfect for a night stop ahead of a Welsh road trip.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Great shame that there is currently no bar or restaurant facilities available. The property is really set up to offer guests the full experience and it was a shame to have to go out and find dinner elsewhere. Fingers crossed for the future.

    Great looking building in a remote location. Plenty of parking. Comfortable room with everything we needed for a night stop at the beginning of a road trip. Wonderful breakfast served by friendly staff. The forecast for the day was hot and humid and the kitchen staff offered cold water for our onward journey. This was so kind and demonstrated exceptional empathy.

    Stayed in August 2024

  • Reviewed: 19 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted via mobile

    Fine for a 1 night stopover

    Stayed in August 2024

  • Reviewed: 18 August 2024

    8.0
    An over night stay in a beautiful area
    • Leisure trip
    • Couple
    • Superior Double Room - Ground Floor
    • Stayed 1 night
    • Submitted via mobile

    No one there to greet us in fact no reception area. Envelope containing information needed and room key left on a side board. The room was lovely and clean in general but when plugging in a charger I noticed that there were loads of cobwebs behind the headboard and skirtings next to headboard very dusty. People who were in the room above us came in at 1.30am and you could hear everything in our room but saying this if they had come in earlier we may not have noticed.

    A beautiful area. Quiet surroundings with parking. The room was lovely, with a comfortable bed and modern bathroom. The breakfast was spot on with plenty of options and the waitress was lovely and nothing was to much trouble

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    Great money value
    • Business trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really great looking stone barn conversion

    Stayed in August 2024

  • Reviewed: 12 August 2024

    8.0
    Very Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful Breakfast but between 9 and 10 am wasn't long enough.

    Everything

    Stayed in August 2024

  • Reviewed: 6 August 2024

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It was in a beautiful location. The hosts were so sweet and kind and welcoming! Breakfast was super tasty! Totally recommend!

    Stayed in August 2024

  • Reviewed: 31 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    One small issue was a lack of plugs. it's just a shame the bar/restaurant is closed!

    Lovely hotel in a beautiful location and near Hay. Rooms were comfy and we loved the decor! Great gardens to relax in, and a great breakfast !

    Stayed in July 2024

Showing 1 – 25

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