Nil

All of it, we stay there frequently.

Stayed in September 2024

Bathroom could do with decorating as looking very tired but clean, excellent shower.

Staff were lovely for evening meal and breakfast. Food was also very good and value for money.

Stayed in September 2024

There was no garden, which I needed because of the dog. Limited parking but we managed to fit in. Understaffed in the evening. Long wait for food order, table to be cleared etc.

Central location good. Food all OK and room fine.

Stayed in September 2024

We could hear people coming up to their rooms on our corridor but we accept that the premises are old.

Liked the location and the fact it had car parking. The staff were very friendly and efficient. We ate evening meal and breakfast on the premises and the food was delicious.

Stayed in September 2024

Nothing

Ideal location on our way to Newcastle and the room was lovely, clean and the staff were extremely friendly and very helpful. Ate dinner and breakfast, both tastes amazing

Stayed in September 2024

A little tired in places - parking took a while to sort out.

Central location, lots of character.

Stayed in September 2024

Stayed here several times now on our motorcyle trip. Ideal location in centre and with its own carpark. 2 twin rooms were good. Breakfast was ok. Staff really pleasant.

Stayed in September 2024

Our bathroom wasn't in the room, it was just opposite the room. We did have a key for it but it wasn't ideal really, there are no hooks within that bathroom so you have to put everything on the floor and obviously in the night it is a pain. The room was very small, I appreciate you can't help room sizes in an old building though, was just shocked by the price paid for such a small space. The bed is placed right on a sloping ceiling and my partner banged his head quite a lot when manoeuvring around the bed. We couldn't open the window due to it being opposite the roof vents for the kitchen, they were very loud and pumped old food smell into the room. The noise stopped just after 21:00 and we were then able to have the windows open but it started up again at 07:50. I think it could do with an update when it comes to the bathroom as it was very dated although it had been painted over. I would stay again but I would request to not be in room 12.

The location is central. Free parking was a bonus, it is first come first served but we were early and able to park up. To be able to not have to get into the car again to go anywhere as we could just walk everywhere was great. The staff are all lovely and breakfast was great and nicely set up. Have seen some complaining that they had to do their own toast but this was fine and proper toasters are provided, it means you can do it as you like. The building has character as it is charming. Lots of tea and coffee in the room.

Stayed in September 2024

Bathroom required updating and thorough cleaning- mould around shower screen and bathroom dusty

Staff friendly and welcoming. Great location in the centre of Richmond

Stayed in September 2024

Shouty breakfast waitress, dirty bar glasses, no top up tea from bar and being blocked in the car park by staff

We booked a double with a bathroom across the hall however on arrival we we offered a twin en suite which was good. The room was small but we appreciate it's a very old Inn and alterations are not always possible. Room was well equipped, great tea tray! Amazing beds, feather quilts, so lush! Private parking although blocked in by the chef the next morning , luckily we had a late departure. The bar area and snug are cosy and we had a drink before exploring, served in a marked glass. We were told earlier that tea and coffee for the room could be topped up from the bar, there was only sugar and decaff available. The breakfast menu was good and plentiful although we weren't made aware of the deviations available to the table next to us who had smashed avocado poached eggs on toast and porridge. My advice is if it isn't on the menu- ask! Overall it's good value for money and a good night's sleep so would stay here again. Our critical eye is due to 30 years in this industry!

Stayed in September 2024

Breakfast good perfect stop off for our journey to Scotland

Stayed in August 2024

No complaints - got exactly what we expected given very reasonable room rate

Excellent location, comfortable rooms and good facilities - good value for money

Stayed in September 2024

The quilt’s was good quality but very thick so was very hot so didn’t get much sleep

The staff was very friendly and the food was good 😊

Stayed in September 2024

Room was a bit tired needs a uplift lots of chiped paintwork shower looked very tired bed nice and comfy bed linen nice and clean

Good location

Stayed in August 2024

Bathroom poor, needs a refurbishment. Staircase difficult for people of a certain age and ability. Very steep with a difficult turn if carrying case?

Great meals, staff lovely and comfortable bed.

Stayed in August 2024

Being an old building, it was a little chilly. Having a blanket in the room for those of us who feel the cold would have been a welcome addition.

The location was as stated: within a short walking distance from shops and tourist attractions. The beds were extremely comfortable (much more than the big chain hotel we stayed in the week before) and the pillows were of exceptional quality. There was a good variety of choices for breakfast, where you could order something from the menu and help yourself from the buffet too. Staff were pleasant and attentive; we arrived early and were able to check in before the specified time, which was much appreciated after a long journey.

Stayed in August 2024

Lovely stay breakfast was amazing .. staff nice & polite. They even did a silent fire alarm test due to my son been autistic which was much appreciated. Great location

Stayed in August 2024

Full English breakfast wasn't very good. Tiny portion of beans. Tinned mushrooms.

Good location. Comfortable bed.

Stayed in August 2024

The thin walls, tiny bathroom and soft mattresses

The food and the staff were great, especially Fern

Stayed in August 2024

Could have serviced our room on second day but didn’t

Location excellent. Breakfast lovely. Staff very nice.

Stayed in August 2024

Access to the rooms on the top floor is difficult for those who are frail or less mobile.

The staff were extremely welcoming and helpful throughout our stay. In particular the chef/maintenance man went beyond expectation by helping to solve a last minute problem involving the car key fob. The hotel has parking and is ideal for seeing Richmond on foot. The breakfast is plentiful, and there is a good selection of lunch and evening meals. The bed was very comfortable.

Stayed in August 2024

Food and location

Great location, parking to rear, staff helpful. Food and beers Great selection.

Stayed in July 2024

Few car parking spaces but we were able to pay and park close by

Lovely friendly pub/hotel. Ideally situated off main market square. Good breakfast

Stayed in August 2024

Paint was chipped in places bathroom had a shower curtain and looked tired.

The location in richmond.

Stayed in August 2024