8 Market Place, Chippenham, SN15 3HD, United Kingdom
#17 of 31 hotels in Chippenham
Guests' ChoiceBased on 1249 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
8.6
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 24 June 2024
Ronald
United KingdomStay was spoilt by the restaurant experience. After ordering drinks we were told that they had run out of lemonade. Then having changed the order, they had also run out of orange juice and crisps ! We were then kept waiting for an hour and a quarter before our first course arrived despite being one of the first parties to sit down. This is just not good enough for a large concern such as Best Western.
Booking in very easy. Staff very helpful. Hotel conveniently situated.
Stayed in June 2024
Reviewed: 16 June 2024
Alexander
United KingdomThere was nothing I didn't like. Perhaps check-in could have been made easier
I liked the size of the room, the pool, and breakfast
Stayed in June 2024
Reviewed: 11 June 2024
Laura
United KingdomNothing! It was very comfortable.
We were surprised and delighted with our superior king room, expecting a slightly larger double room. In fact, it was more like a suite with a huge bed and separate living area. The bathroom was also huge. Excellent value for money. The breakfast was self-service, we filled up on a very tasty English fry-up. Central location with an affordable parking space.
Stayed in June 2024
Reviewed: 6 June 2024
Sacha
GermanyBreakfast was ok, but could have a bit more choice, no plain yogurt for example
Close to the train station, nice pool and gym
Stayed in June 2024
Reviewed: 3 June 2024
Philip
United KingdomCubicle space in reception ladies loos tiny. Cheap tea sachets in room and milk substitute little pots, easily remedied.
Garden beautifully kept, breakfast excellent, cleanliness good. Swimming pool welcome. Good, pleasant hotel with polite staff, ideally located.
Stayed in June 2024
Reviewed: 1 June 2024
Christine
United KingdomThe bed was comfortable but the pillows could have been better.
The breakfast was great. The location was very central and convenient. The curtains were great and shut out all the light so we had a good sleep.
Stayed in June 2024
Reviewed: 1 June 2024
Richard
United KingdomThe sink in the bathroom was tiny
Cleanliness, comfort and location
Stayed in June 2024
Reviewed: 24 May 2024
Gary
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 May 2024
Angela
United KingdomOur room was quiet tatty with paint peeling and big bits chipped of the walls, the sink taps has a black build up of rust stuff around them. The bed was not comfy it seemed to slope down towards the sides. For the cost of the room I would have expected it to be better maintained.
Staff were all friendly and helpful, breakfast was really good and main restaurant/lounge areas of the hotel were nice. Pool was nice but would have been good to know before going you need to take the towels from your room!
Stayed in May 2024
Reviewed: 16 May 2024
Sharon
United Kingdomgreat location fantastic staff
Stayed in May 2024
Reviewed: 15 May 2024
Tracey
AustraliaNo fridge in room
Location / lovely courtyard/ comfortable/good shower
Stayed in May 2024
Reviewed: 14 May 2024
Peter
United KingdomIt was the weekend of Badminton Horse trials. We were delighted that the hotel changed breakfast hours to start at 6am.
Stayed in May 2024
Reviewed: 13 May 2024
Robert
IrelandThe website states food is served all day but in reality it is only lunch time and evening meals.
The hotel has a lovely feeling to it as soon as you walk in through the doors. The location being right in the centre of town was great. The bed was very very comfortable and the room was well equipped with everything you would need as well as 2 chairs to sit in.
Stayed in May 2024
Reviewed: 12 May 2024
Loraine
United KingdomOutlook from room. Had a disabled room - sink was below my knees so impossible to use easily.
Booked well in advance- room was great but outlook very unpleasant. Swimming pool lovely.
Stayed in April 2024
Reviewed: 3 May 2024
Melanie
United KingdomNicely designed
Stayed in April 2024
Reviewed: 26 April 2024
Karen
United KingdomThe room did get a tad hot.
Fabulous position in Chippenham a beautiful historic building and the addition is done tastefully. Staff are superb.
Stayed in March 2024
Reviewed: 22 April 2024
John
United KingdomNothing really
Central location good rooms
Stayed in April 2024
Reviewed: 20 April 2024
Tracy
New ZealandJust noting that my shower curtain had mould on it, (washed but still) The walls were covered in scratches in the paint. Otherwise comfy bed, nice shower and lively setting looking at the courtyard.
Lovely setting, beautiful buildings.
Stayed in April 2024
Reviewed: 19 April 2024
Graham
United KingdomExtra charge for car park.
Great location. Comfortable, quiet room.
Stayed in April 2024
Reviewed: 15 April 2024
Petal
United KingdomThe cost of parking and breakfast all charged as extra made it too expensive
Room was a nice size Shower was very good
Stayed in April 2024
Reviewed: 15 April 2024
Peter
United KingdomWell located, good breakfast
Stayed in March 2024
Reviewed: 8 April 2024
Esther
United KingdomThe amount of stair to climb to my room Paying for parking
Pool Breakfast Bath tub Staff
Stayed in April 2024
Reviewed: 8 April 2024
Yakup
United KingdomCustomer Service from receptionist. Other staff were very friendly.
Everything was good , only receptionist was not helpful or welcoming, she was quite bit unfriendly. Other than , hotel and facilities amazing, nice open buffet breakfast.
Stayed in March 2024
Reviewed: 7 April 2024
Paula
United KingdomNo drawers in the room, but other than that it was extremely comfortable.
Nice big, quiet rooms. Easy to park, staff very nice and the hotel is in a great location for surrounding restaurants and shops. Very easy to get to Bath and nice to get back to Chippenham to relax after a long day exploring the city.
Stayed in April 2024
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