Couple of bits of debris on the floor (boiled sweet and some popcorn), but other than that the room was very clean. More TV channels available next time perhaps?

Location, price and friendliness of staff

Stayed in May 2024

Room 11 , window blind too small for window, sun shining through at 5 am

Staff very good , especially Sandeep SIngh, very helpful

Stayed in May 2024

The room in the lower basement had overhead window, however it could not be opened; alternative - AC (good when it is hot!).

Really BIG room, lots of space. The coffee machine gave up, only got Americano coffee; black tea always a good option. Hotel really just across the tube station. Public parking lot close by.

Stayed in May 2024

The first impression was not great because the carpets in the hallways and the room were badly stained. I also didn't appreciate that absolutely everything was an upsell. Website said some rooms in the size I had booked had fridges. When I inquired at check in, I was told I would have to upgrade to a larger room. My biggest pet peeve is that on the one day I asked for my room to be made up, it wasn't done until after 5pm. I spent all afternoon trying to stay away to let them get the work done since the room is tiny but really would have liked to have had a nap after a full morning of touring about.

Super close to an underground station, cafes and markets. Bathroom was very clean and the shower was a good size. AC kept the room comfortable. Staff at the front desk was welcoming and accommodating.

Stayed in May 2024

Shower operations not straightforward, bathroom is tiny.

Helpful staff, proximity to the tube & ease of travelling from Heathrow (but there are no lifts at Northfields station). Decent breakfast. Comfortable bed. It's not flash but it's located near lovely parks, great selection of restaurants & handy supermarkets. The book exchange at the station is a welcome bonus the community library is also worth a visit. The presence of a microwave and second sink was gold ( but there's no cutlery or crockery).

Stayed in May 2024

Poor maintenance. AC filters need cleaning. They are a mat of dust with little air moving. Shower temp adjustment broken. Aren't these checked, reported, and fixed?

Kitchenette (fridge, microwave) was useful but zero cutlery Top floor room quiet

Stayed in May 2024

The room is not soundproof

Clean, good space and new facilities

Stayed in May 2024

- had to request to change room, due to a strong smell of weed(probably coming from a customer in another room) - then had an issue with the shower only hot water could come out. It took 24hrs to get it sorted :(

- the staff was very welcoming - good breakfast - location

Stayed in April 2024

The first room we had was on the quiet side of the building but the bathroom was very small. We stayed in a larger room for our second stay. It was on the train line side of the building but after the first couple of nights we stopped using earplugs. The carpets in the hallways are a bit shabby but staff were always cleaning them.

The hotel is well located, being about halfway between Heathrow airport and the West End. We stayed here for two nights when we arrived in England then went elsewhere for several weeks then returned for a longer stay. We also stayed here last year. It is very close to the train station and has very helpful pleasant staff members. If/when we're next in London we'll certainly consider staying here again.

Stayed in April 2024

Missing a mini fridge in a room.

I always liked best western hotels. Staff, individually, has been just great.

Stayed in May 2024

The coffee machine in the breakfast area was out of order and everyone was having trouble.

The staff was very kind and helpful

Stayed in May 2024

I am leaving high marks - but please adjust your expectations. This hotel does not aim to be a 5 star destination hotel. For what it tries to do - it does it well, but if you wanted a bit of luxury - you may need to book something else. One of the chairs was a little wobbly - possibly just a screw that needs tightening - a small fridge may be a good optional extra, a complimentary bottle of water may be a also a nice touch. Just my vote - the future of clean travel may mean no carpet in the room - even a high end linoleum will be easy to bleach after every visit. That last remark applies to 80 percent of all hotels though. For a quick stay in London - especially if this was not a treat - but a required stay - business or other travel - this hotel does fit the bill..

The location is perfect - just outside Northfields tube station. The reason I booked is to have a stop-over and sleep as my journey was long. For that purpose the hotel is great. The room I was in was big and spacious - something rare in London. Hot water as soon as you open the shower. Clean bathroom. There is a light noise from the road - but it is not too bad at all.

Stayed in May 2024

Making up the room a little below standard

Most of the staff

Stayed in May 2024

There was an issue with the toilet flush in the midnight which was annoying.

Cleanliness

Stayed in May 2024

ventilation cloud be improved for lower floors.

Overall our stay in hotel was pretty good. We get discount of breakfast and that I find good value for the money. Location was right across tube station of Piccadilly line. Staff was very helpful too. We got evening we asked for (we didn't much, but still we get everything we asked for :)) I find this relay good value for the price. Room was very spacious, but as windows could not open, ventilation was difficult which could be problem for longer stay

Stayed in May 2024

There was nothing wrong with the hotel. / My problem was negotiating the long flight of steps at Northfields (tube) station, with a heavy bag.

Everything was fine. / I opted not to have breakfast.

Stayed in April 2024

The passing trains behind the hotel were noisy at night, but if you close the double-glazed windows, it was okay.

I like the location as the underground train station is just opposite the hotel.

Stayed in May 2024

The room had a view to the railway track and it was a little bit noisy during the night

Clean, friendly stuff and close to the underground station

Stayed in May 2024

Booked with kitchenette but no plates or cutlery! What’s the point having kitchenette?? Need kitchen towel, sponge washing up liquid ???

Near the tube for Heathrow airport

Stayed in April 2024

Wi-Fi could have been better. Room blind was faulty which made the room a little dark, but not a big deal.

Slightly out of the way in residential London, but still with some good eating choices within walking distance.

Stayed in April 2024

Noise from the train…but you can’t have everything!

Great location opposite Northfields tube station Perfect for Heathrow Clean and comfortable room

Stayed in April 2024

Could provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the television

It is conveniently located on the Piccadilly line, so going into town was quite easy. It’s also within walking distance of a Sainsbury’s convenience store. The hotel facilities were adequate for the price paid, and the hotel staff were friendly.

Stayed in March 2024

Carpets throughout need replacing- dirty and worn. We had a balcony room, the balcony door wouldn't lock and didn't fit properly. The balcony had heaps of cigarette butts on it. Hot water wasn't very hot.

Good location, close to the train. The staff were excellent, really helpful. Breakfast was good ( extra charge).

Stayed in April 2024

Room looked out to a train line, some train noise.

Large room, clean, good facilities.

Stayed in April 2024