- had to request to change room, due to a strong smell of weed(probably coming from a customer in another room) - then had an issue with the shower only hot water could come out. It took 24hrs to get it sorted :(

- the staff was very welcoming - good breakfast - location

Stayed in April 2024

The first room we had was on the quiet side of the building but the bathroom was very small. We stayed in a larger room for our second stay. It was on the train line side of the building but after the first couple of nights we stopped using earplugs. The carpets in the hallways are a bit shabby but staff were always cleaning them.

The hotel is well located, being about halfway between Heathrow airport and the West End. We stayed here for two nights when we arrived in England then went elsewhere for several weeks then returned for a longer stay. We also stayed here last year. It is very close to the train station and has very helpful pleasant staff members. If/when we're next in London we'll certainly consider staying here again.

Stayed in April 2024

Missing a mini fridge in a room.

I always liked best western hotels. Staff, individually, has been just great.

Stayed in May 2024

The coffee machine in the breakfast area was out of order and everyone was having trouble.

The staff was very kind and helpful

Stayed in May 2024

I am leaving high marks - but please adjust your expectations. This hotel does not aim to be a 5 star destination hotel. For what it tries to do - it does it well, but if you wanted a bit of luxury - you may need to book something else. One of the chairs was a little wobbly - possibly just a screw that needs tightening - a small fridge may be a good optional extra, a complimentary bottle of water may be a also a nice touch. Just my vote - the future of clean travel may mean no carpet in the room - even a high end linoleum will be easy to bleach after every visit. That last remark applies to 80 percent of all hotels though. For a quick stay in London - especially if this was not a treat - but a required stay - business or other travel - this hotel does fit the bill..

The location is perfect - just outside Northfields tube station. The reason I booked is to have a stop-over and sleep as my journey was long. For that purpose the hotel is great. The room I was in was big and spacious - something rare in London. Hot water as soon as you open the shower. Clean bathroom. There is a light noise from the road - but it is not too bad at all.

Stayed in May 2024

Making up the room a little below standard

Most of the staff

Stayed in May 2024

There was an issue with the toilet flush in the midnight which was annoying.

Cleanliness

Stayed in May 2024

ventilation cloud be improved for lower floors.

Overall our stay in hotel was pretty good. We get discount of breakfast and that I find good value for the money. Location was right across tube station of Piccadilly line. Staff was very helpful too. We got evening we asked for (we didn't much, but still we get everything we asked for :)) I find this relay good value for the price. Room was very spacious, but as windows could not open, ventilation was difficult which could be problem for longer stay

Stayed in May 2024

There was nothing wrong with the hotel. / My problem was negotiating the long flight of steps at Northfields (tube) station, with a heavy bag.

Everything was fine. / I opted not to have breakfast.

Stayed in April 2024

The passing trains behind the hotel were noisy at night, but if you close the double-glazed windows, it was okay.

I like the location as the underground train station is just opposite the hotel.

Stayed in May 2024

The room had a view to the railway track and it was a little bit noisy during the night

Clean, friendly stuff and close to the underground station

Stayed in May 2024

Booked with kitchenette but no plates or cutlery! What’s the point having kitchenette?? Need kitchen towel, sponge washing up liquid ???

Near the tube for Heathrow airport

Stayed in April 2024

Wi-Fi could have been better. Room blind was faulty which made the room a little dark, but not a big deal.

Slightly out of the way in residential London, but still with some good eating choices within walking distance.

Stayed in April 2024

Noise from the train…but you can’t have everything!

Great location opposite Northfields tube station Perfect for Heathrow Clean and comfortable room

Stayed in April 2024

Could provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels on the television

It is conveniently located on the Piccadilly line, so going into town was quite easy. It’s also within walking distance of a Sainsbury’s convenience store. The hotel facilities were adequate for the price paid, and the hotel staff were friendly.

Stayed in March 2024

Carpets throughout need replacing- dirty and worn. We had a balcony room, the balcony door wouldn't lock and didn't fit properly. The balcony had heaps of cigarette butts on it. Hot water wasn't very hot.

Good location, close to the train. The staff were excellent, really helpful. Breakfast was good ( extra charge).

Stayed in April 2024

Room looked out to a train line, some train noise.

Large room, clean, good facilities.

Stayed in April 2024

Sandeep on the desk was great 😀 The room was nice, very close to tube.

Stayed in April 2024

A few things were broken but overall was a lovely stay.

It was very clean and we had a kitchenette as well as a balcony which we loved.

Stayed in April 2024

A few things were broken but overall it was a nice stay

The room we had was a superior room with a kitchenette and a balcony, it was nice and comfortable

Stayed in April 2024

The blind didn’t work and was in the down position. Also it let in so much light that it woke us up very early being so bright in the room.

Location was excellent and the room was spacious and very clean

Stayed in April 2024

Too close to rail tracks, which made it very noisy and the fact that towel heater did not work.

My room had microwave was spacious and even had balcony

Stayed in March 2024

Close to the railway lines noise from early morning rail workers and trains

Clean and staff lovely

Stayed in February 2024

The location and how spacious the rooms are

Stayed in April 2024