Berwick Drive, Henbury, Bristol, BS10 7TD, United Kingdom
#8 of 54 hotels in Bristol
Guests' ChoiceBased on 392 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
8.9
Staff
9.5
Value for money
8.6
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 June 2024
Malou
NetherlandsVery minor point, but the jazz music playing in the hotel lounge and restaurant was a bit too loud to our taste. A more mellow playlist would suit the mood of this fantastic hotel better;-))
Quirky room, very original furniture, enormous comfortable bed, beautiful leaded windows. Friendly helpful staff ; very kind and patient Lounge and snug impeccably furnished; clearly done with love and great taste. Gorgeous gardens with views all the way to Wales. Great food in a festive atmosphere.
Stayed in June 2024
Reviewed: 16 June 2024
Peter
AustraliaNot applicable
Breakfast and dinner were fantastic. Staff excellent and dining room gorgeous.
Stayed in June 2024
Reviewed: 16 June 2024
Emma
United KingdomNothing!!
Everything was absolutely amazing from the staff to the room and the venue and grounds were truly stunning!!
Stayed in June 2024
Reviewed: 15 June 2024
Lee
United KingdomBe nice to have draught beer
Beautiful hotel and amazing staff. Lovely food. Highly recommended. You won't be disappointed
Stayed in June 2024
Reviewed: 14 June 2024
Mark
United KingdomWe stayed in room Galicia, the bathroom door knob could do with a little attention.
Delighted to find Berwick Lodge. A fantastic quirky, beautiful, characterful, unique and individual hotel. Set in the countryside of Bristol. Clean, cared for, home from home, really looking forward to staying again.
Stayed in June 2024
Reviewed: 9 June 2024
Barnaby
United KingdomThe grounds are beautiful, staff friendly, food delicious, what more could you ask for..
Stayed in June 2024
Reviewed: 8 June 2024
Andrew
United KingdomClean and pleasant staff
Stayed in June 2024
Reviewed: 2 June 2024
Peter
AustraliaFood was a little pricey and the road hard to find.
Started a little shaky with the allocated accommodation in the Mews which we had asked for! But at a small upgrade cost we were quickly upgraded into the main house and superb rooms.
Stayed in May 2024
Reviewed: 31 May 2024
Deborah
United KingdomAll of it, beautiful location with excellent grounds and other nature walks
Stayed in May 2024
Reviewed: 29 May 2024
Patricia
United KingdomThe road leading up to the property was more like a single track. We had to reverse several times to let other cars through, while trying to avoid potholes and large stones in the road.
Beautiful, quirky building. Well renovated. Very comfortable room and bed.
Stayed in May 2024
Reviewed: 24 May 2024
Sherryn
AustraliaIf I had to pick something.. the road in to the property is narrow!! But I’ve seen worse!
Absolutely everything…a perfectly hidden gem in the UK countryside
Stayed in May 2024
Reviewed: 23 May 2024
Dlcglobal
Hong KongMy room was clean and comfortable, the full English breakfast was excellent; and the staff were helpful and friendly. The property overall is set in pleasant grounds away from the main roads and motorway so there is no noise, but the motorway is easily accessible within 5 minutes. Finally, the price was almost the same as at the nearby Travel Lodge!
Stayed in April 2024
Reviewed: 20 May 2024
James
United KingdomNot really
Lovely atmosphere,amazing bedroom lovely gardens
Stayed in May 2024
Reviewed: 14 May 2024
Elizabeth
United KingdomNothing
Relaxing, fab restaurant food, comfortable bed
Stayed in May 2024
Reviewed: 28 April 2024
Reena
United KingdomIt was such a delightful experience and staff were so helpful and friendly It was the attention to detail that made it for me, 10/10
Stayed in April 2024
Reviewed: 26 April 2024
Amanda
United KingdomNot well sign posted
Beautiful building, food very good, staff accommodating and very friendly
Stayed in April 2024
Reviewed: 23 April 2024
Tucker
United KingdomSloping ceiling in bedroom .Very awkward.Impossible to make tea
Location.Food was nice .
Stayed in April 2024
Reviewed: 10 April 2024
Neil
United KingdomNothing
The ambience was very friendly and the buildings and grounds were lovely
Stayed in April 2024
Reviewed: 9 April 2024
Helen
IrelandNot a dislike, but the property is not easy to find in the dark (not helped by flooding on the road). Better signage would help.
It was a lovely surprise to find a hotel with that has retained many of the original features.
Stayed in March 2024
Reviewed: 25 March 2024
Sheridan
United KingdomWhilst adding to the ambiance of the hotel we Could have done without the live jazz pianist being situated right outside the bedroom door, was unable to just relax and rest up from our journey before dinner. Piped jazz music during dinner and breakfast was way too loud, had to ask the waiter to turn it down so we could hold a conversation. Scallop starter was just two very small chewy scallops, with a leaf of overcooked slimy spinach, not worth the £15 nor as pictured on website menu. Was very disappointing after looking forward to trying the dish. No butter provided with the bread rolls purchased. However, The fish and chips were decent and a good sized portion. Bed and pillows were a little hard for my preference.
Hotel and grounds were beautiful, room and bathroom amazing. The Nice fresh coffee in room instead of instant was a lovely touch. Staff friendly and professional.
Stayed in March 2024
Reviewed: 20 March 2024
Gracelyn
United KingdomAs above. As I was attending a seminar, I did not have much time to explore the surroundings.
Venue, dining area/experience, beautiful surroundings.
Stayed in March 2024
Reviewed: 15 March 2024
Robert
United KingdomNothing!
Everything,!
Stayed in March 2024
Reviewed: 4 March 2024
Jan
Czech RepublicExcellent staff. When good people, nothing is problem at all. Very happy with attitude and services people there.
Stayed in February 2024
Reviewed: 28 February 2024
Jen
United KingdomMinor thing but there weren't many power points so it was a little awkward plugging my phone/computer in to charge.
Beautiful house in an idyllic setting. Roaring fires, delicious food, friendly staff and a very comfortable room!
Stayed in February 2024
Venice, Italy
Zakopane, Poland
Valgalciems, Latvia
Marmaris, Turkey
Klipphausen, Germany
Itacaré, Brazil
Hévíz, Hungary
Brussels, Belgium
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content