Shower was good but didn't work as well during busy early morning time.

Room had everything we needed very comfortable beds too. Located at top of property so lots of stairs but was aware of this and kept us fit!! Breakfast was good and staff very friendly. Location good and tube station a 5 minute walk

Stayed in November 2023

The room was very tiny. They don't use fitted sheets.

The staff were very pleasant and helpful. The breakfast was good - we had the continental and the full english. Both were good. The location for us was excellent. It is very close to Paddington Station and the Elizabeth line. Many excellent restaurants and coffee shops within a short walk. They made the bed everyday and provided clean towels everyday.

Stayed in November 2023

General decor a bit tired, but not a huge problem. The ensuite was fitted into the corner of the room with a step up into it, and was made of the material used for showers in caravans / cruise ships, which I found a bit odd, but I suppose nothing actually wrong with it.

Good location close to Paddington station. Room was clean and bed was comfortable.

Stayed in November 2023

We were in a basement room, could hear the underground trains more of a rumble, but windows did rattle. Only stayed one night so didn't ask to move. Apparently all the hotels on the Square have the same problem.

Room was very clean, hot shower with shower gels, room had coffee facilities. Bed comfortable .

Stayed in November 2023

Flight of 6 x stairs to room. No lift.

Liked location. Away from crazy traffic and hectic hustle and bustle in London Central. Hop On Hop Off Bus Toot at end of Street. Be Careful last Toot bus leaving London approx 4.30pm. Uber approx £16 from city to hotel. Lovely quiet, safe area with Restaurants nearby

Stayed in November 2023

The room is very simple. The toilet was very small and the toilet seat didn't fit properly on the bowl which was uncomfortable. Mattresses were ok, however the pillows were terrible, you would be better using a towel as a pillow. This place is a BIG NO if you have mobility issues, there are A LOT of stairs specially the one going to the breakfast room is quite narrow. Be mindful of that if you have too many or too heavy bags/suitcases. I have read good reviews about the breakfast so I think this is why I am disappointed the most. Coffee was instant, they could give at least filtered coffee. The toast from the english breakfast was tasteless and very thin, sausages were bad, maybe the quality has declined from previous reviews? Lovely ladies working in the breakfast room though.

staff were very friendly and very helpful. On the last day I checked out and left my bags and suitcases at the hotel with no problem, only got them much later when I needed to get my train. Place was clean and the shower was hot. Location absolutely spot on if you have luggage, just 4 min from Paddington Station. However if you have heavy suitcases, there are the stairs.....

Stayed in November 2023

Breakfast room too small for amount of hotel guests.

Fabulous breakfast. Very comfortable bed. Superb location.

Stayed in November 2023

Noise from street - old sash eindows - every vehicle that drove down the main road drove over a manhole which kept us awake most of the night

Friendly staff - room was small but for the price this is whT I would expect - very convenient from Paddington Station

Stayed in September 2023

The room and bathroom were very clean though rather small.

Stayed in November 2023

Facilities good just bathroom and shower could have been cleaned a bit more, but we will definitely book again.

Girls weekend, for the price we paid, Breakfast good, staff great, room really good with good location , we will definitely book again.

Stayed in November 2023

No lift

Location is convenient to Paddington station. Staff are friendly and helpful.

Stayed in November 2023

The room was not soundproof. Lots of stairs. In fairness the staff did offer to take up our luggage.

The Breakfast and the Staff were Excellent

Stayed in November 2023

Nothing. It is as it is.

This property does exactly as it’s says. Value hotel in heart of London. Clean, full English breakfast for this price!!!

Stayed in November 2023

hotel location, staff and services were great. sleeping in a room downstairs was not comfortable for me because of the underground noises and vibrations every 5/10 minutes and I could only sleep a few hours

Stayed in November 2023

The bathroom is tiny and the shower was terrible. You can also hear and feel the rumble of the trains underground.

Location is so close to Paddington Station. So easy to get from the airport using the Elizabeth Line. Bfast was included and delicious. The reception staff were very friendly and helpful. The beds were comfortable.

Stayed in November 2023

The heat was shut off part of the day & part of the night. The room was mostly cold as the small radiator could not keep up even when the heat was on. I slept with a comforter/duvet and an additional blanket. No elevators in this building with narrow flights of stairs. The hot water was not always available. Either the boiler had turned off or it cooled off coming thru the pipes to the 3rd floor.

The check-in staff were wonderful when I needed to extend my reservation several days in a row due to my partner being hospitalized. They always managed to find me a room. They even took my bag up 3 flights of stairs to my room. The location was excellent & only a short walk to StMary’s Hospital & Paddington Train Station.there were many small markets & restaurant. Thr breakfast & breakfast staff were great.

Stayed in November 2023

very loud old

short ways to the Train Station. breakfeast friendly Stuff

Stayed in November 2023

Needs an update, good lick of paint and as loads have said, don’t book if you can’t handle stairs! Breakfast room also very small and could do with a bit of an update.

Good location, simple booking and process.

Stayed in November 2023

Not to clean ( the room)

The location and breakfast

Stayed in October 2023

All good

Stayed in October 2023

Room was very small. Carpet was wet my first night but it was better the second night after I reported it.

Stayed in October 2023

No elevator and too many stairs for Most of the rooms. The room was too warm, had no AC, had small spaces, and rooms need to be upgraded.

Great location next to the train station, staff was great and good service at breakfast. Early check inn and they save your luggage before check inn and after check out.

Stayed in October 2023

This hotel is an experience that you’ll complain about for a couple of months then the rest of your life you’ll laugh about the experience. If you are a high maintenance person you won’t be happy. But if you are the average tourist on a budget you learn to compromise.

Breakfast was very good, but a little rushed. Front desk gentleman from Albania was fabulous The room was in the basement over a few subway tracks. All steps were steep Towels were purchased used from an auto detailer Location was in a great location

Stayed in October 2023

Room 9 was very small and shower was weak. Steps on stairs to basement for breakfast were dangerously narrow- I slipped. Breakfast room was crammed.

Great location, clean hotel and staff very friendly and welcoming.

Stayed in October 2023

A bit noisy but staff made this clear and gave me other options, so it was my choice and so not really an issue

Fantastic staff and a great location

Stayed in October 2023