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Reviews of Guest Homes - Gerald House

18 Gerald Street, Swansea, SA1 2LZ, United Kingdom

#207 of 232 Holiday rentals in Swansea

Guests' Choice

Review score

Based on 29 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.5

  • Location

    7.8

  • Facilities

    6.4

  • Staff

    7.5

  • Value for money

    6.3

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 14 August 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    Blinds broken No toiletries, handwashing The kitchen was extremely compact, especially the refrigerator position. The backyard was filthy, could not enjoy sitting out No hot cold water mechanism working in the bath downstairs, so could not use it at all. It was a struggle to use the upstairs shower for so many people.

    Stayed in August 2024

  • Reviewed: 14 June 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    Odd layout, bathrooms in desperate need of updating & generally grubby! Beds uncomfortable.

    10 min walk to Stadium. 25 min walk to centre. Decor in bedrooms.

    Stayed in June 2023

  • Reviewed: 2 June 2023

    6.0
    absolutely fine- nothing exeptional, but nothing awful.
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 3 nights

    downstairs seemed like student digs. the toilet seat covers didnt stay up.

    spacious, decor in the rooms was quite nice

    Stayed in May 2023

  • Reviewed: 29 March 2022

    6.0
    Nice but not again
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 5 nights
    • Submitted via mobile

    Dirty in places. About a dozen black bags out by the back door. Kitchen was terrible, countertops still had someone else's food on them. Table dirty, broken glass on the chairs. Extractor fan horrid, grease and grime. The house and its contents could do with some tlc.

    Room sizes was large. Location was quite. Little shop 30 seconds away. Had all information before arrival with clear instructions

    Stayed in March 2022

  • Reviewed: 20 August 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Very good property. Spacious and great.

    Stayed in May 2024

  • Reviewed: 15 June 2024

    9.0
    All Good
    • Business trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights

    All Good

    All Good

    Stayed in June 2024

  • Reviewed: 3 June 2024

    1.0
    Poor.
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    Dirty. Bed linen had stains on. Living room sofa very uncomfortable and couldn't sit everyone in there. Dirty glasses in cupboard. No spare linen for sofa bed. Kitchen table couldn't sit everyone. Dirty floors. Needs redecorating throughout.

    Spacious bedrooms

    Stayed in June 2024

  • Reviewed: 7 May 2024

    1.0
    Guests had to find alternate accommodation after booking due to ants everywhere in one bedroom.
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    Ant infestation in the carpet and in the bed and on the dressing table.

    It was in a good location and the size of the house was good.

    Stayed in May 2024

  • Reviewed: 14 July 2023

    1.0
    Had to leave half way through my stay as it was that bad and then book somewhere else
    • Business trip
    • People with friends
    • Four-Bedroom House
    • Stayed 4 nights
    • Submitted via mobile

    1-Loads of rats in the garden 2-waste pipe broken in the bathroom 3-damp all over 4-really dirty 5- radiators leaking/ plaster coming off the walls 6- piles of rubbish out side the back door full of rats

    Nothing

    Stayed in July 2023

  • Reviewed: 5 February 2023

    4.0
    someone definitely should check this property before letting people stay there
    • Leisure trip
    • People with friends
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    frizzing cold in the property on arrival! boiler didn’t want to turn on luckily after 40 min of trying we managed to turn on the heating but it took 5h to feel warm enough to take of jackets no cutlery’s in property dirty curtain in the kitchen microwave without plate

    property is nice and big

    Stayed in January 2023

  • Reviewed: 26 September 2022

    3.0
    Not at all happy,
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 3 nights

    To be frank we weren't very happy with our stay as what we saw in pics the house wasn't very well maintained Few issues we want to highlight 1. The living area was quite small, which wasn't very clear in pics and we with three families can't sit together. 2. Both the bathrooms were quite old and even the toilet seat was not well, we need to use the threads to hold the top. This was quite frustrating. 3. The second bath was not usable due to shower issues ( we definitely wanted more than 1 bath) and that's the reason we booked this property and paid extra £100s 4. There were spider webs in the room. 5. We even found small slugs on the ground floor, which made us really scared in the evenings.

    Location

    Stayed in August 2022

  • Reviewed: 21 July 2022

    4.0
    Not great
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    Grubby not enough seating and what seating there was was very uncomfortable

    Stayed in July 2022

  • Reviewed: 15 January 2022

    1.0
    Stay clear of this accommodation!!!
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    This was far from a beautiful 4 bedroom house. Looks can be deceiving. It was absolutely filthy, we had to clean things before using anything. The beds were uncomfortable. The shower was scalding hot and despite contacting the accommodation and sending photos as advised, we were still not informed of how this could be rectified. The mould in the bathrooms were disgusting and looked like they had never been cleaned. The toilets were worse! The dishes provided were not washed properly.. So much so that the cutlery draw did not even have a tray in there, they were thrown into cardboard cut outs with food and hair in the draw. The fridge freezer was so filthy, you did not want to use it... Again we had to clean the fridge before use! None of the doors closed properly in the property, you couldn't walk up the stairs without having the grippers stab you in your toes! One of the radiators looked like it was being held up by a spoon and the back door did not open, despite being told to put the rubbish out there on departure and the living room was so small, with the most uncomfortable sofa, the kids had to sit on hard chairs or on the floor as the sofa accommodates 2 adults. The floor we had to clean before hand as it was so filthy that it wasn't fit enough for a dog to lay on! The backs of the kitchen chairs had food spills down them.... I could go on!!! As if all of that was not enough, one of my young children found what appeared to be a weighing scale with a white illicit substance on it under one of the beds. When asked for some sort of compensation for this awful stay that we aid £500 for, I was given an insulting £50!! Actually £47.98 due to admin fees... This was unfortunately the first poor accommodation I have stayed with on booking.com and will never book here again unless it's a reputable hotel company! Stay well away from this property...

    The only positive about this property was that it was a 5 minute drive from the Morfa.

    Stayed in December 2021

  • Reviewed: 14 November 2021

    9.0
    Superb
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    cooking stuff wasn’t the cleanest

    everything

    Stayed in November 2021

  • Reviewed: 18 December 2022

    10
    amazing place to stay close to town great house
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    there wasn’t anything to complain about

    amazing house, very clean, very big and spacious house, homely and cosy

    Stayed in December 2022

  • Reviewed: 12 September 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 7 July 2024

    7.0
    Good
    • Business trip
    • Group
    • Four-Bedroom House
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 5 June 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2022

  • Reviewed: 23 February 2022

    7.0
    Good
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2022

  • Reviewed: 27 July 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 29 August 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in August 2023

  • Reviewed: 14 June 2023

    10
    Exceptional
    • Business trip
    • Group
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: 2 February 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 7 November 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2022

Showing 1 – 25

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