The room was not up to any match of a so called "4 Star" hotel they claim to have. I was given an upgrade to ( room 6), I dread to think what my original room was. I don't like to be too negative on public reviews, so I will leave it here.

The bed was comfortable, the kettle worked. the in-house restaurant saved the day, the food was great. the drive up to the Hotel is exceptional, until you pass the beautiful gates, then...... could have been a scene from a popular film, if the Inbetweeners need a film set in Slough.

Stayed in September 2024

Seemed run down and like they can't be bothered with the upkeep was given key to room then went in bathroom and it hadn't been cleaned so was given another room due to how late it was just went straight to sleep but in morning realised loads of hair grips from a previous guest on the floor near the bed

The hotel seemed like it would be a lovely place is someone gave it some love and care

Stayed in September 2024

Shower not clean, Hot water not good. Damp in the room & bathroom. Fire Alarm goes on 5am in the morning & staff don't know the key...

Stayed in August 2024

The facilities, cleanliness and decor.

The location

Stayed in August 2024

The property is run down and neglected, rooms again were run down. Uncomfortable beds and terrible pillows. Window wouldn’t close properly and was cold in the night.

The locational suited our need.

Stayed in August 2024

They had minimum facilities, not enough even for budget hotel.

Location

Stayed in May 2024

Bed was uncomfortable, told staff and they said they will change but didn’t change

Staff was very friendly

Stayed in July 2024

Property was extremely run down and sad. Light bulbs missing. Light bulbs burned out. Cracks on the walls. Marks, dings and smudges which all need to be repaired / cleaned. Scrapes and decay on the fixtures. Bathroom shower bracket broken.

Attended an evening event at the site (not part of the hotel) so very convenient.

Stayed in July 2024

no kettle in room, no tv channels

Stayed in June 2024

Room was tried and in a need of redecorating, wall paper missing , shower rail rusty . no plugs in sink or bath. No mattress cover

The staff were helpful.

Stayed in June 2024

The toilet was broken, I had to fill the caniayer with water for it to flush, TV did not work, the carpet was disgusting, mold in the bathroom and we were told there was no other rooms. My sister in laws bedroom had black mold on the wall (they have a three yr old toddler with them), asked for a new room - was told there wasnt any, it was only when we overheard the receptionist offering another couple an upgrade, that they made a complaint and only then were they moved (after much argument and the receptionist thought they were happy with the room when we didn't say anything) remember they told us there was not other rooms available. We paid over 100 quid and you would expect better (a lot better) in terms of the rooms (we only stayed 1 night and that was too long).

The evening staff were nice and friendly, but that was the only thing we liked.

Stayed in June 2024

Rooms were bad condition. Mould on the walls. Wallpaper peeling, dirty carpets. Main picture misleading.

It was ideally located for what we needed

Stayed in June 2024

There was a lot of building work going on. It felt quite intimidating. The bedsheets had some stains on them. The wals had some blood marks? On them. Furniture and floor were very stained and had dome rubbish and even chewing gum on. Bathroom smelt .

The staff were friendly enough. The towels were clean.

Stayed in June 2024

Everything We didnt stay at the hotel because the hallways smelt like curry and we paid for a room that had its walls ripped off and was moldy, sanitation problems were at a high point. The photos online were misleading. The place had people working with hammers and nails around the location and there was supposed to be a indian wedding that was supposed to take place. Dont call

Nothing

Stayed in May 2024

The hotel is trading but there is plenty of building works taking place in the hotel that are not segregated, the bed had mould marks on the bottom of the bed frame, the room didn’t had curtains, the TV remote didn’t had batteries and the channels had never been programmed. The service in reception was pretty poor because the lad that was behind the desk looked like he didn’t knew what he was doing but was there by himself without support and had to be calling other people to check me in I was given a room but then 10 minutes later when I come back downstairs he was asking me what room I had as he hadn’t taken note of it. The stairways was full of their bedroom washing bags and all the staff areas was open for anyone to gain access to their cleaning products and other things. ( to some rise they was halfway Between a hotel and a building site that in my opening shouldn’t be open to public whilst all the building works are taking place )

Location was very good.

Stayed in May 2024

Rooms/service

Location

Stayed in April 2024

Very poor. One of the worst I’ve stayed in.

Not much

Stayed in April 2024

The pictures online were beautiful but it was nothing like the pictures. There was damp and mould in our room, the tv remote didn’t work, the wallpaper was peeling off, the sink was cracked, there was just a hole where the overflow stopper should have been in the bath and the bath tap was full of limescale.

Location was great.

Stayed in April 2024

So many things, to start there are no clear signs stating the reception has moved to round the back of the building so you walk into an abandoned old reception that had dust everywhere and no signing to explain where the new reception is. The rooms were fairly clean but tiny for £60 a night with no curtains or blinds, a broken light, stains on the wall, all the halls smelt of stale cigarettes despite being ‘no smoking’ and there was a party going in one of the other Baylis buildings where there was loud music on until 12:30 midnight so I could not sleep to then be woken up by the light very early in the morning as I had no curtains. I don’t agree with this accommodation being £60 a night, particularly for the experience I had so would like to enquire about at least a partial refund. Everything was also of the cheapest quality like the pillows, duvet etc and the fact there wasn’t even a curtain!

It looks nice from the outside and shower was powerful.

Stayed in March 2024

It really run down one room had no heating they moved us then the tv didn’t work

Nothing

Stayed in March 2024

No plug in the bath. No food options No mattress protectors

Location was perfect

Stayed in March 2024

Standard of cleanliness, facilities, quality of design and tiredness no plugs in bath or sink. Smoke detectors covered with plastic bags tv lop sided on wall, mould around floor and bath

Location was good

Stayed in March 2024

Check in felt like an interrogation The bedside drawers were full of used vapes, half eaten packet of donuts and other objects from previous guests and obviously hadn't been cleaned or emptied for months There was a phone on the bedside cabinet which although not connected to a phone line appeared to have direct dial buttons set up for ordering escorts. The TV couldn't receive any channels. The kettle was missing although they're was a tray of cups with teabags, coffee sachets and milk provided The Aircon was not functioning and the control panel was lit up and flashing all night and could not be deactivated. The room was overly heated which made sleeping difficult especially with the Aircon being out of action.

Comfortable bed

Stayed in December 2023

The receptionist was unable or unwilling to provide directions other than the postcode, and disinterested in providing any assistance. On eventual arrival, had to locate the staff, restaurant staff were similar uninterested. A such this booking was cancelled on arrival, and I drove on to Heathrow to stay in a hotel being operated as a hotel.

Stayed in October 2023