Needs a narrow curtain or blind over the window adjacent to the front door. People on the path can see straight in to the bedroom area.

Great location. Lovely chalet. Good pool close by.

Stayed in May 2024

It took a while to get our drinks, but when the drinks did arrive, they were amazing.

The room was amazing. Jr. Suite with balcony and lake view. The view of the lake was obstructed by the trees, but if it was the fall season. The view would have been perfect!

Stayed in June 2024

At times staff seemed stretched

Clean comfortable accommodation. Good location

Stayed in June 2024

The balcony table and chairs were full of cobwebs which I cleaned away. As an occasional smoker there wasn’t anywhere to sit and smoke

The room was very comfortable. Nice and quiet.

Stayed in May 2024

Staff were overwhelmed, trying to multi task, service was ok but not exceptional - none of the staff were rude or disrespectful, very hard working, but clearly doing lots of jobs all at once and customer experience was not the priority. There was an emergency exit light directly out outside our window (first floor in the hotel), which we understand is absolutely necessary, but a black out blind would have helped in the room. Also no bar snacks after 5:30pm, we'd broken down on our way there and didn't want a full meal by the time we arrived, this was non negotiable it seemed.

Location was beautiful, hotel has a traditional feel and aesthetic with the original hall but the rooms in the adjoining hotels are modern, the lake is gorgeous and the restaurant also very modern.

Stayed in June 2024

Advertised as a Spa Hotel. Spa facilities have been closed since December according to the receptionist on checkout due to refurbishment. Only a very tired looking pool available. We would have appreciated being told this before we booked.

Beautiful location, room was lovely looking out over the water.

Stayed in May 2024

Liked everything about property. Maybe a few smaller dishes on menu if don't want full dinner.

Great customer service. Hotel spread out so didn't feel busy which was great.

Stayed in May 2024

Booked Afternoon tea in Blossoms restaurant, and we were a bit disappointed with the offerings. The sandwiches were a bit dry, and there were no choices of teas offered. Breakfast times could have been later , everything was removed by 09.30

Beautiful setting and grounds ,right next to Rutland water. Room was large and beautifully furnished and decorated. Bed was extremely large and comfy. Well stocked hospitality tray and good coffee machine. Nice view from patio doors. Plenty of choice at breakfast .

Stayed in May 2024

Could not understand why no plug in the bathroom sink. Steep site for older people.

Room was good

Stayed in May 2024

Some rooms were very dark

Great location

Stayed in May 2024

Lovely setting. Good location.

Stayed in May 2024

Parking

Location

Stayed in May 2024

The fan in the bathroom went on for a very long time and was noisy.

The room location was superb. Just like going home. The swimming pool was spotlessly clean and exceeded my expectations. The views were beautiful. Dinner was delicious and breakfast was great. Thank you

Stayed in May 2024

The room was deluxe but we were disappointed with the quality of the shower. The water pressure was minimal and the shower head couldn’t be adjusted to get fully wet. Shame really as otherwise the bathroom size and facilities were great. The only other issue was othe amount of pigeon poo on the balcony beneath the handrail. I understand it it difficult to prevent them from sitting on the rails but it didn’t look like any attempt had been made to clean up the balcony recently. Seeing the poo did detract from the scenery.

The location is very scenic and ideal for exploring Rutland. The hotel grounds are well maintained and despite the inclines between buildings we didn’t find getting around too difficult. The room was a good size, with a large bed and good sized bathroom. The room also had a balcony which looked out over Rutland Water and a couple of seats to relax and watch the setting sun.

Stayed in May 2024

Room was very small with a lovely view of a wall outside our bedroom window. Funny how that wasn't stated when we booked.

Good location for local attractions.

Stayed in May 2024

Only one person who was serving alcohol behind the bar, during the day, totally over worked and couldn't cope with any kind of a queue. Should really have a dedicated cocktail person and table service would have been nice.

Room was super however, there was no heating other than a fan heater mounted on the wall in the bathroom. Might get very cold in the winter was amazed there were no radiators in the room. Also there was an electric towel rail in the bathroom.

Stayed in May 2024

The restaurant/ bar was a little tired and the staff appeared very young and inexperienced . At one point, I ordered a coffee, and it arrived without a spoon. Apparently, they had difficulty locating one ? By the time one arrived, the coffee was cold. Room for improvement, I'd say.

The room was lovely, and the bed was comfortable . The grounds , buildings,and location very nice ,overlooking the lake.

Stayed in May 2024

we had a few problems . but must say these problems was addressed and sorted .the staff especially Duty manager Cameron was so helpful and made it a better experience by sorting out the problems . .. if you don't speak to them they can't help. The lovely posh Golf buggy is brilliant to get around. we rang from our room and got picked up and took to breakfast by Cameron.

the setting is amazing . beautiful rutland water .. there was crazy golf fir the grandchildren they loved it . and next time we stay we hope to use the swimming pool .

Stayed in May 2024

The only complaint I have is several people drive in the grounds too fast, even though the signs state 10 mph

I love the location, the grounds & the walks.

Stayed in May 2024

I had to search hard for something I didn't like, and it's small, but the pool and gym weren't available until 7am and closed again at 7pm, it meant there was only very small window for using those facilities. I'd have loved a gym slot to be available at 6am...but I don't think that's everyone's cuppa tea!

The hotel is in a superb location, very peaceful, most rooms would have a lovely view of the lake (like mine did). The staff were all super friendly and the food was excellent. Plenty of great drink selections at the bar, including non-alcoholic options. Great facilities, crazy golf, gym, pool and lots of neighbouring walks and rides. Loved the added touch of a yoga mat in the room!

Stayed in May 2024

Wardrobe poorly illuminated.

Clean, comfortable, accessible and well equipped room. Efficient receptionist and check-in process.

Stayed in May 2024

Nothing, if walking is a problem them mention it at booking bad there are some steps. Lots of dogs which I love - but also might be worth knowing in advance.

The location is beautiful, we booked a room with a view which is worth it. Lovely staff, great restaurant. We had an evening meal and breakfast.

Stayed in May 2024

A mini fridge in the room would have been great

Great location and venue. Excellent facilities. Easy to find with lots of parking.

Stayed in April 2024

Amazing location but difficult for me with mobility issues Staff in restaurant were very helpful and friendly Our accommodation in an accessible room was very good Breakfast and lunch in Blossoms was good

Stayed in May 2024