Only slight problem was that you needed to get into the shower before you turned it on. It wasn't an issue but I just prefer to know temperature of water beforehand but couldn't reach the taps to do so. There isn't parking at the Bank House but we used a car park for overnight parking costing £2 and just a 5 minute walk away so again, it isn't an issue, and you can unload in the space outside the hotel before parking if you prefer.

Warm welcome, clear explanation as to what happens at Bank House, no overnight staff so there was a list of emergency numbers in the room. Offered help with bags. Lovely room, we have stayed in a larger suite before which was amazing but opted for a cheaper room this time, very nice, quaint, beautiful views, nice bathroom and comfy bed. In the morning we hadn't realised our booking included breakfast but a lovely member of staff informed us we were and we had an exceptional breakfast with good quality ingredients and plenty of tea/coffee. Very helpful.

Stayed in November 2023

The lunchtime menu - it was not set out particularly well in my opinion. It was confusing about starters and mains. I think it should have been set out in the 2 sections of starters and mains. My mum asked for the crayfish sandwich to be served like a crayfish cocktail with some bread on the side but we were told it wasn’t possible so we had to deconstruct it for her. Tart tatin was very disappointing. More healthy and vegetarian options. Time it took to get the breakfast. The parking No disabled bedroom (my sister’s husband couldn’t come for that reason).

An excellent breakfast although service was a little slow. The younger staff were extremely helpful and pleasant.

Stayed in January 2023

No parking available

Great location and very good value.

Stayed in January 2023

Not applicable

great location, friendly and helpful staff, warm comfortable room and general excellent service

Stayed in January 2023

Friendly staff, good food in a lovely atmosphere and a nice comfortable room with a view of the river. Beautifully decorated for Christmas inside and out. This wasn't our first time at The Bank House and it will not be our last.

Stayed in December 2022

nothing

A good welcome at reception, friendly helpful staff and lovely fire burning in the grate on arrival. Beautiful old building that felt loved and cared for- we had a very comfortable stay.

Stayed in December 2022

my son’s top floor room was small & less ‘cared for’ than mine, which was excellent for this type of hotel

beautiful building, sensitively decorated, overlooking river.

Stayed in January 2023

Fantastic Location and beautiful surroundings

Stayed in December 2022

The coffee machine was not working, (we read and followed instructions).

Captain's room, the river view, the bath tub, the location, the old world's charm and history of the building, the cellar

Stayed in December 2022

no fruit for breakfast

everything!

Stayed in December 2022

The outstanding Christmas decorations

Stayed in December 2022

The issue of using public parking was a pain!

Stayed in November 2022

Such warm friendly place staff worked as team ..service and food amazing .over night stay perfect Location close to town

Stayed in December 2022

Limited parking, had to use a car park a decent walk away as many nearby are short stay only

Lovely hotel with amazing staff, they couldn't be more friendly and couldn't do enough for us.

Stayed in November 2022

Excellent staff,very clean and comfortable room.Great food.

Stayed in November 2022

absolutely stunning building in the perfect location. will definitely be back.

Stayed in December 2022

Radiator wasn't working in the bathroom but we were immediately upgraded to another room.

Very friendly and responsive staff. Lovely location

Stayed in December 2022

The staff were so friendly and nothing was too much trouble.

Stayed in December 2022

Excellent location and great comfortable room with great breakfast

Stayed in October 2022

There is no free parking with the building due to its location however, there are plenty of metered spaces immediately outside and a long stay car park a couple of minutes walk away.

The setting, location and restoration of this historical building are fabulous. The staff were warm and welcoming with nothing being too much trouble. Would highly recommend dining in. Dinner and breakfast were great with good selection to choose from.

Stayed in November 2022

Delicious breakfast in a charming room.

Stayed in November 2022

Not much to complain about. The heating didn’t come on so the room was a bit chilly, but dressing gowns were available and there was plenty of hot water, so we were ok.

Loved the waterfront location and the festive ambience of the hotel. Our room was spacious, well-appointed and comfortable. Staff were helpful and friendly. Breakfast was superb, and I especially the enjoyed the salmon which was cured at the hotel. Would definitely come back again.

Stayed in November 2022

nothing

Beautiful hotel in a great location. The bed was so comfortable and the added little touches enhanced the stay.

Stayed in November 2022

Shower in bathroom didnt work properly

Lovely Breakfast

Stayed in November 2022

good food and very comfortable

Stayed in November 2022