Maybe a little more milk in the room on arrival - we drink a lot of tea!

Excellent location, service and ambience. Staff were very friendly and helpful. Loved the furnishings and thoughtful touches in the room.

Stayed in May 2024

Only issue was availability of parking close to hotel for overnight.

Good location for visiting family. Clean and comfortable room.

Stayed in May 2024

The lock on our bedroom door was inadequate - had to remember to double check it was locked-shut properly every time.

Lovely historical building in a marvellous location. Great staff and lovely food.

Stayed in April 2024

Lovely room. Friendly staff. Good breakfast, cask ales and cocktails.

Stayed in May 2024

The mattress was too soft for me.

Welcome from the host. Early check in and the food. The afternoon tea was tasty and they catered for my little foibles

Stayed in April 2024

The bathroom didn't match the excellence of the room, seemed very basic. I would have been better to have a walk in shower for those of us who struggle getting into a tub, as lovely as it was. Loads of stairs to the room

Exceptional property, perfect for town. Daniel was extremely helpful, cheerful and full of facts. The room (Cresswell) was immaculate and enormous, loved it.

Stayed in May 2024

No parking. Public parking nearby but expensive and confusing. Menu looked great in the restaurant but too expensive for us.

Lovely historic building, great location by the quay and short walk to the High Street. Large comfortable room. Excellent breakfast, quality and quantity!

Stayed in May 2024

Nothing to dislike Lots of stairs which wasn’t a problem for me but might be for other visitors

Great location historical building lovely room good facilities and nice and quiet so slept very well The breakfast was high quality great choice of food and delicious nothing was too much trouble fantastic service

Stayed in May 2024

Everything was just right. Staff were attentive and professional. Room was great, food was excellent. We will definitely be going back.

Stayed in May 2024

The room I was given was exceptional and far more than I’d expected.

Stayed in February 2024

The room was comfortable and well appointed with a very soft bed, but was very small. Not a lot of room to put cases/bags, and no room to walk around the bed if someone sitting at the dressing table. Long stay parking is around 1/4 mile away at the other end of the quay, otherwise expect to pay quite a bit more for using short term parking close by; some of which is 4 hours max stay.

Lovely building, very clean; staff were lovely and the location is great! Breakfast was fabulous, bar area is comfortable and there is a nice outside area of the weather is good.

Stayed in May 2024

Excellent breakfast, very polite and helpful staff. Lovely location.

Stayed in May 2024

Couldn't stay longer

Service was amazing

Stayed in May 2024

not able to have dinner at 9pm but understandable

very good - position and history superb

Stayed in May 2024

Room cleaning on day 2 of our stay was a little perfunctory.

The breakfast, included in the room price, was excellent, although kippers were not available on both days. The service was excellent and friendly. Our room had fine views over the river and the town.The cooking and presentation of the dishes for dinner were really excellent. At a guess (because we didn't try any others since the guides don't mention any other foodie hotspots in King's Lynn) this is the best restaurant in town. The hotel (and town) are full of history.

Stayed in April 2024

Black out blinds in Custom House room would have been great as there were big windows and very light early in the morning.

The breakfast was excellent and a lovely choice on the menu The staff were very professional, attentive and friendly.

Stayed in April 2024

There’s nothing not to like. Could just do with a bit of maintenance as it’s looking quite sad and tired

I love the Bank House and stayed many times before. A great location for the town. Met friends and family and went to a show at the Corn Exchange. Little has changed over the years but the staff are always welcoming and accommodating. Great breakfast too

Stayed in April 2024

Nothing

Comfortable, warm, good location, very well equipped room with a great selection of drinks. The staff were very friendly and went out of their way to help. The food was excellent.

Stayed in April 2024

Parking is a problem.

Atmosphere, view, staff very friendly and helpful

Stayed in April 2024

Amazing location and beautiful property

Stayed in April 2024

Nothing

The hotel is in fantastic location overlooking the River. The hotel is gorgous. I had a lovely room which was immaculately clean. All the staff were wonderful and helpful. The breakfast was very good

Stayed in April 2024

No hot water in the shower in the evening.

Great location.

Stayed in April 2024

Only downside was bathroom no ceiling on it wasn’t very private partner is 6ft 3 couldn’t fit in shower Shower on wall kept going off so had to use hand held one

Stayed in April 2024

No issues whatsoever, would definitely return if we were in kings lynn.

Lovely spot, a very nice historic building, tastefully styled. The breakfast was delicious, great ingredients and well cooked. We stayed in custom house room, very spacious and comfortable, the bath was a lovely size for relaxing in. The parking situation is pretty easy to navigate, so it certainly shouldn't put you off.

Stayed in April 2024