The elegant and warm atmosphere. Staff were kind & professional.

Stayed in January 2024

No free parking - have to use pay for spaces outside the hotel. No fault of hotel but the charging scheme is not the most obvious.

Friendly and welcoming staff. Good sized room - clean and spacious. Comfortable bed. Breakfast was good. Would stay here again.

Stayed in January 2024

Parking!! Make sure you read the parking limits carefully as not straightforward. Best to park in the car park further up the road.

Great location. Friendly staff. Beautiful rooms, lucky to have a Riverside view this time. Food is always great. This is my third stay and will be back again.

Stayed in January 2024

Parking - either feeding the meter or walking in the rain

Ambience, location, bar / restaurant

Stayed in January 2024

Great location - situated in a beautiful and quiet position in the old town, but a two minute walk from the shops and cafes. Wonderful architecture and history provided an interesting stay, but with modern facilities that also made it comfortable.

Stayed in December 2023

Nothing

Lovely historic building by the riverside in Kings Lynn. We stayed in the purfleet room, which had lots of character. Cosy, comfy, pleasant 1 night stay.

Stayed in December 2023

Breakfast is good and nice restaurant and bar onsite.

Stayed in December 2023

Historic, great location and breakfast. Susan was the perfect host!.

Stayed in December 2023

Very hospitable manager, who went out of his way to accommodate our needs. The food was very, very good. The venue is stunning. I love it. I've been visiting for years and will continue to do so.

Stayed in December 2023

Only slight problem was that you needed to get into the shower before you turned it on. It wasn't an issue but I just prefer to know temperature of water beforehand but couldn't reach the taps to do so. There isn't parking at the Bank House but we used a car park for overnight parking costing £2 and just a 5 minute walk away so again, it isn't an issue, and you can unload in the space outside the hotel before parking if you prefer.

Warm welcome, clear explanation as to what happens at Bank House, no overnight staff so there was a list of emergency numbers in the room. Offered help with bags. Lovely room, we have stayed in a larger suite before which was amazing but opted for a cheaper room this time, very nice, quaint, beautiful views, nice bathroom and comfy bed. In the morning we hadn't realised our booking included breakfast but a lovely member of staff informed us we were and we had an exceptional breakfast with good quality ingredients and plenty of tea/coffee. Very helpful.

Stayed in November 2023

The lunchtime menu - it was not set out particularly well in my opinion. It was confusing about starters and mains. I think it should have been set out in the 2 sections of starters and mains. My mum asked for the crayfish sandwich to be served like a crayfish cocktail with some bread on the side but we were told it wasn’t possible so we had to deconstruct it for her. Tart tatin was very disappointing. More healthy and vegetarian options. Time it took to get the breakfast. The parking No disabled bedroom (my sister’s husband couldn’t come for that reason).

An excellent breakfast although service was a little slow. The younger staff were extremely helpful and pleasant.

Stayed in January 2023

No parking available

Great location and very good value.

Stayed in January 2023

Not applicable

great location, friendly and helpful staff, warm comfortable room and general excellent service

Stayed in January 2023

Friendly staff, good food in a lovely atmosphere and a nice comfortable room with a view of the river. Beautifully decorated for Christmas inside and out. This wasn't our first time at The Bank House and it will not be our last.

Stayed in December 2022

nothing

A good welcome at reception, friendly helpful staff and lovely fire burning in the grate on arrival. Beautiful old building that felt loved and cared for- we had a very comfortable stay.

Stayed in December 2022

my son’s top floor room was small & less ‘cared for’ than mine, which was excellent for this type of hotel

beautiful building, sensitively decorated, overlooking river.

Stayed in January 2023

Fantastic Location and beautiful surroundings

Stayed in December 2022

The coffee machine was not working, (we read and followed instructions).

Captain's room, the river view, the bath tub, the location, the old world's charm and history of the building, the cellar

Stayed in December 2022

no fruit for breakfast

everything!

Stayed in December 2022

The outstanding Christmas decorations

Stayed in December 2022

The issue of using public parking was a pain!

Stayed in November 2022

Such warm friendly place staff worked as team ..service and food amazing .over night stay perfect Location close to town

Stayed in December 2022

Limited parking, had to use a car park a decent walk away as many nearby are short stay only

Lovely hotel with amazing staff, they couldn't be more friendly and couldn't do enough for us.

Stayed in November 2022

Excellent staff,very clean and comfortable room.Great food.

Stayed in November 2022

absolutely stunning building in the perfect location. will definitely be back.

Stayed in December 2022