everything in the complex, very relaxing and staff were excellent

Bed comfortable breakfast nice and food at wedding tremendous

Stayed in July 2024

This is just a point of note and not a major criticism - The wood panelling throughout the hotel was very dark and so made the place look gloomy. In its previous life as the Post House hotel, the hotel decor was much brighter. Upstairs bar staff member needs a bit of a refresher on customer service.

Breakfast was very good with plenty of choices and the staff were also very good, pleasant and attentive. The room was spacious and the bed was extremely comfortable. Dinner was nice and good amount. Again staff were very good.

Stayed in July 2024

Comfortable accommodation, friendly staff and excellent evening meal in the on site restaurant.

Stayed in June 2024

Many steps up to the entrance.

Everything was good, lots if fire doors to get through

Stayed in July 2024

Nothing much

As expected

Stayed in May 2024

For a hotel of this size only to have 1 SMALL lift caused problems for disabled and people with limited mobility. Of the 2 bars in the hotel only 1 was open to residents.

Breakfast was excellent . Location and local area outstanding.

Stayed in June 2024

It is very run down. Quite dirty, food is over priced and it’s so dated.

There was plenty to do with a four year old, park outside, soft play and pool.

Stayed in June 2024

Unusual layout of rooms. Difficult to choose direction due to mobility issues.

Central and pretty.

Stayed in June 2024

The hotel ‘lost’ our swimsuits which we left in the bathroom when vacating the room. There was great difficulty communicating with the hotel itself having to go through a central switchboard first. I phoned several times about the lost articles and each time spoke to someone different. We gave up in the end.

A pleasant setting and friendly staff. The room was good value for money though needs some updating.

Stayed in May 2024

It’s very tired, has had refurbishment in a number of years with hotel doors still having ‘this is a no smoking room’ signs on door you can tell how long it’s been since it’s been done up. Decor is tired, no investment in interior for some time. If you book triple room the third bed is a camp bed - very uncomfortable and not value for the extra £ - was about £60/70 more expensive than a double and the poor third person doesn’t have a good sleep.

Children’s facilities pool/softplay were great - although would prefer if flume and waves and softplay opened / started earlier for our early riser! Food in aspects restaurant was lovely.

Stayed in June 2024

Some staff excellent, unfortunately spoiled by one who was extremely rude and no manager on rota in evening to rectify issue.

Stayed in June 2024

We booked a family room, the room was spacious enough for us and very clean. The staff at the swimming pool are lovely. And we enjoyed breakfast because there was plenty of choice. Thank you and hopefully we will be back again at some point.

Stayed in June 2024

Everything was great. We were very happy.

The pool was large and had a wave machine and slide.Breakfast was good. The bed was huge as well.

Stayed in June 2024

I didn’t like the fact the facilities (pool etc) were not available before check in like I was told in prior email communication. Though a lot of the property was updated, there were some aspects which were quite dated. The external doesn’t look great, there was a staff cleaning room (outside, adjacent to reception) with the glass shattered on the glass door and paint chipped on the door. In the room, there was a hole in the blanket and paint in the bath starting to chip. The dating aspect I’m not as bothered about because other areas are really nice and I suppose you can’t do everything at the one time. The swimming pool, when we did get in, had a load of floaters (mainly fluff) which considering this was 9am and there was only one other family besides my own in the pool, it points to the pool not being cleaned regularly (I.e. at the end of each day).

I loved how clean and comfortable it was. Easy to find off the A9. Staff friendly.

Stayed in June 2024

No snacks at bar despite being in the menu. Prosecco and beer delivered to room on arrival - which we did like! - but we weren’t told who had arranged it. Had to ask at reception. Bed really soft.

Centre of village. Huge bathroom and floor looked new so sparkling clean.

Stayed in June 2024

Service in the restaurant could have been better. Was rushed to order food due to a large group coming in. My second drink didn't turn up despite ordering midway through the main course, waited until I had finished my desert and gave in. I had to ask for it to be removed off the bill! Went to the bar and outside seating area sat there for 45 minutes (table service) and no-one had taken my order. Gave in and went to my room. Disappointing really for a hotel like this.

I have previously stayed at other hotels in the resort and kind of knew what to expect. Clean hotel, clean and comfortable rooms with plenty of space and no fuss. Plenty of on-site parking, various places to eat across the resort or a short walk to the town. Lady on reception who checked me in was very nice, friendly and helpful.

Stayed in May 2024

It is quite dated and in need of a good refresh. Tired looking but has great potential.

Great location.

Stayed in June 2024

The breakfast was very good, with a good variety of choices. The service however was very bad. A long wait for some cooked items, items requested at the table had to be asked for 2 or 3 times. The tables are small, but no staff attempted to clear away dirty plates. Salt and pepper sets empty. There is a need for staff training and a good manager should be present overseeing the service. This poor service was obvious whether the restaurant was crowded or virtually empty. The hairdryer was broken, the toilet flush faulty and the shower drain clogged so that water overflowed onto the floor. I had to keep turning the shower off to wait for the water to slowly drain, then start showering again.

The room was very spacious and comfortable. The location is good, close to the centre of Aviemore.

Stayed in June 2024

room-old but clean waiters- so so

breakfast- good location-grate

Stayed in June 2024

Hallways very tired, in need of redecoration. Dining room staff need retraining. Some very officious staff, some helpful. The toaster & bread disappeared after our first day there. It apparently was moved into the kitchen. There was no notice advising guests of this, nor were restaurant staff seating customers advising them of this.... amongst other things.

Lovely clean & refurbished room. Very helpful reception chap who swapped out tv which didn't work & arranged for our 'phone to be checked & repaired the next day.

Stayed in May 2024

Could do with re decoration as the paint work, fixtures and fittings are showing signs of age, wear and tear, looks tired.

Quiet, clean and comfortable

Stayed in June 2024

Very understaffed, rooms were not ready on time, room service were struggling to keep up with demand of turnover from coach parties AND service clients like us who were staying for several nights. The Pool and CHildrens facilities are only open 8 -12 and 4-8 so DOES NOT service families travelling with children very well whereas it always used to be great - especially if it was raining outside. This probably reflect the staff shortages. Both restaurants in the evening are overpriced with very limited menus for children. Great for family breakfasts but next time we would eat out for the rest of the day.

Great Breakfast. Excellent rooms. Lovely views, excellent amenities (When actually open!)

Stayed in June 2024

Although breakfast is of good quality, there is no option for poached eggs or omelette. There is no one manning the food station and service for tea/coffee and toast is slow

Location is perfect, big comfortable bed

Stayed in June 2024

Bed was very uncomfortable Swimming pool opening times could have been longer Evening meals were very average especially for the high price

Soft play and slide facilities

Stayed in May 2024

Needed more staff , service in restaurant was very slow due to lack of staff

Facilities , large pool and cinema

Stayed in May 2024