The Grove, Bath Road, Hillingdon, UB7 0DG, United Kingdom
#4 of 40 hotels in Hillingdon
Guests' ChoiceBased on 3409 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
8.8
Facilities
8.6
Staff
9.0
Value for money
8.2
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: May 17, 2024
Cathy
United States of AmericaSome staff not very friendly.
Had everything we needed.
Stayed in May 2024
Reviewed: May 17, 2024
David
United KingdomNothing springs to mind
Everything
Stayed in May 2024
Reviewed: May 16, 2024
Roger
FranceAn in-house transfer to the airport would improve the service enormously.
Friendly, quick and efficient check-in and check-out. Ideal for Heathrow T5.
Stayed in April 2024
Reviewed: May 16, 2024
Nick
United States of AmericaWater was off between 1.30 and 6.30 and then pressure was awful after
Easy to get to and easy to access Room was good size Staff were great and I was impressed by room service
Stayed in May 2024
Reviewed: May 15, 2024
John
United KingdomLocation with triple glazed windows so airport noise almost zero. Relaxed atmosphere with very effective staff that we encountered. Elviston in the restaurant knew his gluten intolerance - and provided us excellent service
Stayed in May 2024
Reviewed: May 13, 2024
Paul
South AfricaI found a spider in the room , balancing on its thread.
Everything
Stayed in May 2024
Reviewed: May 12, 2024
Mohammed
United Arab EmiratesWater in room , extra Tolit paper, would have helped specially on an over nighter stay..
Bed very good sleep, bathroom very nice, reception very welcoming and helpful all the way on everything and nice--friendly.
Stayed in May 2024
Reviewed: May 12, 2024
Brigitte
CanadaBreakfast included
We did not have breakfast included 😔
Stayed in May 2024
Reviewed: May 11, 2024
Steve
United KingdomNot great having to pay £17 per day for parking.
Stayed in May 2024
Reviewed: May 11, 2024
Mipb
FranceBreakfast time needs to be longer. It's currently 8-10 and staff take everything away at great speed at 10 on the dot. Also the shower is quite old and tired could do with updating.
Comfortable large beds. Great soundproofing. Good gym. Had a restaurant inside the hotel so no need to go out.
Stayed in May 2024
Reviewed: May 10, 2024
Jan
United KingdomI let the staff at reception know that I would be leaving before the breakfast bar opened. They didn't offer me a breakfast bag to take away, I had to ask if something could be done as I'd paid for breakfast.
The hotel was bright and spacious. The room was comfortable, clean and quiet. The food in the bar was good quality.
Stayed in April 2024
Reviewed: May 10, 2024
Minesh
United KingdomMeasly amount of teabags...just 2 English Breakfast Teabags. Awful shower over the bath tub...a poor dribble. No body lotion or tissues. Although cold breakfast choices were good, the hot breakfast buffet left a lot to be desired...all the items apart from sausages (which tasted great) were lukewarm. The fried eggs when eventually delivered were incompletely cooked with runny albumen and when rejected were taken back in a surly manner...no need for this. If you can't do eggs to order, then don't offer this service.. The scrambled eggs on the buffet were terrible...as they usually are. Better not to offer them.
Great service st check-in. We were given access to our room 4 hrs prior to usual check-[n time. The room was spacious with great panoramic views of Heathrow Airport's runways...and very well sound proofed. The bed and bedding were very comfortable and of good quality as were the 100% cotton dressing gowns. Spacious fridge in the room.
Stayed in May 2024
Reviewed: May 9, 2024
Dwayne
AustraliaI had a king runway view room and it was very comfortable and quiet. The staff were very friendly and helpful. Location was great, only a short bus ride from the airport.
Stayed in May 2024
Reviewed: May 9, 2024
Peter
AustraliaLocation was perfect for an early morning flight
Stayed in May 2024
Reviewed: May 9, 2024
Troy
AustraliaHow in 2024 does the room not have any complimentary water. Arriving late I was after sole fresh water but none anywhere. Shower pressure terrible. Also rolls with runway views. You can barely see the runway.
Great location of you need to get to terminal 5. Rooms are crazy quiet. Never heard a plane once.
Stayed in May 2024
Reviewed: May 7, 2024
Princess
United KingdomN/a
Everything
Stayed in May 2024
Reviewed: May 6, 2024
Angelita
United States of AmericaNothing it’s excellent for me
Clean hotel
Stayed in May 2024
Reviewed: May 5, 2024
Darren
United KingdomFood in the bar was a bit expensive and only about 6/10. Otherwise the previous score may have been a 10/10 as the hotel was good value for money.
Good location to Heathrow. Well maintained, nice staff, comfortable room. Very nice hotel.
Stayed in May 2024
Reviewed: May 5, 2024
Ian
United KingdomNothing
Everything
Stayed in May 2024
Reviewed: May 4, 2024
Kevin
United KingdomBar prices horrendously expensive.
Stayed in May 2024
Reviewed: May 3, 2024
Amy
United KingdomJust one lounge and not a lot on the menu. Couldn’t order room service and phone just rang out each time I tried to call.
It was nice. Felt small for a Hyatt hotel overall, but rooms were spacious and beds comfy.
Stayed in May 2024
Reviewed: May 3, 2024
Leonie
AustraliaHad early morning flight so stayed overnight. Was disappointed that it was still a taxi ride of 20 mins away from terminal. Expected hotel to be closer.
Hotel was clean and of a good standard that was expected from Hyatt.
Stayed in April 2024
Reviewed: May 2, 2024
Marie
SpainThe bed was not made properly. The food (club sandwich) was bad and not set up properly.
The staff was very friendly.
Stayed in May 2024
Reviewed: May 1, 2024
Sule
United KingdomNormal
Stayed in April 2024
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