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  4. Reviews of The Charm Brighton Boutique Hotel & Spa

Reviews of The Charm Brighton Boutique Hotel & Spa 5 stars

20-21 New Steine, Kemptown, Brighton & Hove, BN2 1PD, United Kingdom

#14 of 70 B&Bs and Inns in Brighton & Hove

Guests' Choice

Review score

Based on 2839 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.7

  • Value for money

    8.9

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 28 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Double with Sea view
    • Stayed 4 nights
    • Submitted via mobile

    The staff was refreshingly welcoming and absolutely amazing.They are very helpful, and I am truly grateful.

    Stayed in September 2024

  • Reviewed: 28 September 2024

    10
    Lovely well cared for hotel where guests are welcomed and looked after.
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a room in the basement which was lovely spacious clean and bright , its in a row looking out onto a lovely green garden area with the sea a stones throw, the staff were very accommodating. The heating was on when the weather turned cold which was lovely too!

    Stayed in September 2024

  • Reviewed: 28 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Family Attic Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent

    Stayed in September 2024

  • Reviewed: 25 September 2024

    8.0
    Comfortable and good position
    • Leisure trip
    • Couple
    • King Suite Sea View
    • Stayed 1 night

    One needs to draw the blind in the bathroom for privacy but by doing so made applying make up difficult to see in the mirror.

    The Welcome was great and the room was large and comfortable. It was quiet though could hear footsteps above and thought it could be a problem but happy to say we had an undisturbed sleep.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    10
    Comfortable, friendly, excellent breakfast.
    • Leisure trip
    • Group
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking in the area is difficult. This isn’t the hotel’s fault though.

    Great location, staff were all really friendly and helpful. Property was clean, had everything we needed and had a great breakfast. Excellent value for money.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    9.0
    A lovely stay. Would stay again.
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night

    We were on the top floor and the climb up the stairs was a challenge so if you have any mobility issues ensure you check which floor your room will be on.

    Breakfast was excellent- plenty of choice and very good quality. Staff were very helpful and courteous. Room was very clean and comfortable.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    10
    Perfect, brilliant, would definitely go again.
    • Leisure trip
    • Couple
    • King Suite Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Amenities, facilities and lovely staff! Breakfast was great and definitely worth it. Even booked the hot tub in the spa connected to the hotel and was the best experience.

    Stayed in September 2024

  • Reviewed: 21 September 2024

    10
    Very comfortable room with very good facilities and breakfast.Location ideal for main attractions.
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights

    Parking was a real problem and expensive.Noisy extractor fan came on early morning, and disturbing as we had window open on a hot sultry night

    Attractive room on ground floor. Spacious, very modem bathroom with superb large shower.Very comfortable bed. Excellent breakfast with good gluten free options. Location perfect with easy walk to the main attractions and the prom. Very helpful and pleasant staff

    Stayed in September 2024

  • Reviewed: 21 September 2024

    9.0
    Excellent thoroughly enjoyed my stay and such a charming hotel. Great location
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 2 nights

    Nil to add

    I was allocated a ground floor bedroom. It was beautifully arranged and very roomy. Bathroom was great as well. The dining room for breakfast was very well run with an xcellent choice of an array of breakfast, great coffee and very helpful friendly staff who were attentive and willing to provide whatever you asked for

    Stayed in September 2024

  • Reviewed: 20 September 2024

    9.0
    Lovely clean hotel. Close to everything you could require.
    • Leisure trip
    • Family with young children
    • Compact Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We really enjoyed our stay. Unfortunately we were right on the top floor. Which was very challenging at our age. The bed was to small. It was also very difficult to get in and out of the bed due to the design of the room. At least we will know for next time.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Luxury Family Attic Room
    • Stayed 3 nights
    • Submitted via mobile

    The stairs. My room was on the topmost floor.

    Amazing stay, staff were nice and helpful. Had a great time.

    Stayed in September 2024

  • Reviewed: 20 September 2024

    10
    A charming hotel
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff were very friendly, attentive and nothing was too much trouble. Room facilities were excellent and extremely clean. Breakfast choices we exceptional.

    Stayed in September 2024

  • Reviewed: 17 September 2024

    8.0
    Good hotel, nice midweek break
    • Leisure trip
    • Couple
    • King Suite Sea View with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    All nice.

    Clean & convenient location. Staff very helpful & pleasant.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Amazing value for a stunning room
    • Leisure trip
    • Family with young children
    • Family Suite Basement
    • Stayed 1 night
    • Submitted via mobile

    Parking is an issue but not the properties fault. You expect that where the hotel is located

    So comfortable, clean and stylish

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night

    Nothing was perfect

    Arranged for prosecco to be added to room with a little note for our arrival. The charm facilitated this prior to our arrival with beautiful rose petals. Room was perfect, lovely staff and great location.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Lovely clean boutique hotel , good location and friendly staff
    • Leisure trip
    • Couple
    • Luxury Double with Sea view
    • Stayed 2 nights
    • Submitted via mobile

    Nothing but be aware of the stairs to the higher rooms they are steep and narrow if you are less able .

    Is clean and has all you need in the room . The shower is really good .We have been before and the staff remember you and are lovely and the new ones who don’t know you are lovely too . I like the location as is quieter than down on the main front and is still quick to the front and the lanes and other areas . The breakfast is really good, there is a buffet and you can also order from a menu . They have other milk and butter options to dairy and have gluten free options too .

    Stayed in September 2024

  • Reviewed: 15 September 2024

    9.0
    Lovely hotel good location great staff excellent breakfast, would recommend.
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Mattress a little hard for my liking but that is probably a personal preference. Could hear people above walking rather loud also no double glazing so some noise from street .

    Nice furnishings pleasant staff . Excellent breakfast .

    Stayed in September 2024

  • Reviewed: 14 September 2024

    9.0
    Great location, lovely staff!
    • Family with young children
    • Luxury Double with Sea view
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The staff were super friendly and went out of their way to help us. The room was spacious, and the beautiful big window and seating area made this a nice space to relax in. The location was excellent, and we will stay here again when we return to Brighton.

    Stayed in August 2024

  • Reviewed: 14 September 2024

    10
    Beautiful hotel in a perfect location and great staff
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Small, elegant, clean and very, very comfortable!

    Stayed in September 2024

  • Reviewed: 14 September 2024

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Needed more immediate help with safe

    Wonderful

    Stayed in September 2024

  • Reviewed: 13 September 2024

    10
    Great romantic getaway hotel
    • Leisure trip
    • Couple
    • King Suite Sea View
    • Stayed 2 nights

    Great Location just 10 minute from the Lanes. Room was finished to a high standard and had a great sea view. Cooked breakfast was very good, would have been better if the pastries had been fresh.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly welcome. Room was lovely. Very spacious. Clean. Smelt lovely. Very good location to beach, shops and lanes. Very good shower.

    Stayed in September 2024

  • Reviewed: 13 September 2024

    9.0
    We would happily return to The Charm Hotel, and would recommend it to anyone looking for a
    • Leisure trip
    • Couple
    • Luxury Double with Sea view
    • Stayed 2 nights
    • Submitted via mobile

    There was nothing that we didn’t like.

    Very friendly, welcoming and helpful staff. Breakfast facilities were excellent. Extremely comfortable room.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    8.0
    A very fair price for good accommodation
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There were lots of options for breakfast but that information was not relayed to us a menus showing all that was available would be great

    Large room good shower comfy bed lovely towels friendly staff

    Stayed in September 2024

Showing 1 – 25

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