20-21 New Steine, Kemptown, Brighton & Hove, BN2 1PD, United Kingdom
#14 of 75 B&Bs and Inns in Brighton & Hove
Guests' ChoiceBased on 2892 hotel reviews
9.0Cleanliness
9.4
Comfort
9.3
Location
9.5
Facilities
9.0
Staff
9.7
Value for money
8.9
Free WiFi
9.1
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End of dialog contentReviewed: 23 June 2024
Brian
United KingdomNothing
Breakfast very good selection of hot and cold food, all first rate Location a 5 minute stroll from the pier and 10 minutes from the Lanes
Stayed in June 2024
Reviewed: 23 June 2024
Aine
United KingdomNA
Great hotel and good location
Stayed in June 2024
Reviewed: 23 June 2024
Suki
United KingdomNothing to dislike
Immaculate and very well decorated and quiet
Stayed in June 2024
Reviewed: 22 June 2024
Jaime
United StatesThe air conditioner in my room wasn’t working. The breakfast needed more variety.
Staff was wonderful! Location perfect for walking around town and close to the shore.
Stayed in May 2024
Reviewed: 21 June 2024
Christopher
United KingdomNothing at all.
Great helpful staff, comfortable bed and super breakfast.
Stayed in June 2024
Reviewed: 18 June 2024
Ianbar
United KingdomNothing - Hotel was really fantastic
Everything. Hotel was lovely, in a great location. Bedroom was superb, bed really comfortable and lots of extras included. Staff were EXCEPTIONAL - they were friendly, courteous and professional and happy!! Breakfast was superb with a huge variety and service was excellent. I can't fault the Charm Boutique Hotel and if I am ever in Brighton it will be go to hotel of choice. Excellent 👍
Stayed in June 2024
Reviewed: 18 June 2024
Heidi
United KingdomEverything was lovely, no negative comments at all
Location, excellent Very quiet in our room, didn’t hear other visitors, felt very personal Spotless. Fabulous view
Stayed in June 2024
Reviewed: 18 June 2024
Mikayla
United KingdomLocation and staff are great. The rooms are tidy and bedding is always clean. The rooms are very hot and could do with some AC.
Stayed in March 2024
Reviewed: 17 June 2024
Cindy
United KingdomTV in bedroom wasn’t tuned in properly so had limited channels
Staff were super friendly and helpful. Comfortable rooms. Lovely breakfast. Great location.
Stayed in June 2024
Reviewed: 16 June 2024
Sarah
United KingdomThe staff were very nice and accommodating. Would 100% recommend!
Stayed in June 2024
Reviewed: 16 June 2024
Alan
United KingdomEverything was very comfortable. Perfect location, great room, excellent breakfast and friendly staff. There was some confusion with the booking at the beginning but the staff (Lily) were really helpful and ensured that we got the lovely room we’d booked.
Stayed in June 2024
Reviewed: 15 June 2024
Alison
GuernseyGreat location, excellent friendly helpful staff.
Stayed in June 2024
Reviewed: 15 June 2024
Allison
United StatesFantastic breakfast— do not book without it! Also a perfect walk from everything.
Stayed in June 2024
Reviewed: 14 June 2024
Nikki
United KingdomLived up to its name - charming little hotel in a good location. Staff were very helpful and friendly. I would definitely stay again!
Stayed in June 2024
Reviewed: 14 June 2024
Elizabeth
United KingdomCould be noisy with doors slamming etc. Insufficient storage in bedroom. Wash basin too small and could do with another shelf. Breakfast was not as good as previous stay - no branflakes or prunes or weetabix. Bacon, and muffins were dry. Not as good a selection of fruit as previously.
Location, cleanliness, nice light and airy spacious room. Good shower. Staff were brilliant! Comfortable bed.
Stayed in June 2024
Reviewed: 14 June 2024
Prince
United KingdomThere was nothing not to like however as mentioned on our last day, a little more privacy around the hot tub but that's very minor. And maybe some music around the hot tub too.
We loved our stay here. Staff were super amazing, Lily, Dragos, Nina, Edu and everyone else, superb. I was impressed with the room, very spacious. Location is really and truly close to all amenities. Restaurants from all around the world are like 1min walk from either end and there is this really nice Italian place called Al Forno really close by. Hotel is stone throw away from the beach and the pier. You can walk around the town centre without the buses and still explore the place. We were here for 4 nights and everyday was a different day, with lots of adventuring and trying new things. My partner is vegetarian, and there is a place called No catch that sells vegetarian cod but it tastes just like fish. You won't be disappointed with the hotel and definitely will love the staff because they took care of all our needs. They made sure our stay was as special from the beginning to the end. We celebrated our honeymoon here and we had a blast. They made the room special on request and made sure everything was unique. I will come back for sure.
Stayed in June 2024
Reviewed: 14 June 2024
Josally
United KingdomNothing.
All the amenities and facilities.
Stayed in June 2024
Reviewed: 13 June 2024
Asmara
AustraliaLocation & clean room
Stayed in June 2024
Reviewed: 12 June 2024
Ornwara
United Kingdom-
the room is really aesthetic and the room is very clean
Stayed in June 2024
Reviewed: 12 June 2024
Alison
United KingdomThat we only stayed one night! If there is one criticism it's that I would prefer firmer pillows..I mentioned this on departure and was told that next time I should mention this on booking as there are firmer pillows which can be provided on request, so our fault for not mentioning sooner.
The welcome at reception by Dragaas set the tone for our stay. His customer service was superb, friendly, warm and informative. The location in buzzy Kemptown and within sight of the beach and a short walk into the main town is excellent. The breakfast was in a bright room with a wide range of choice both full English and continental, everything very fresh. Small things like butter and marmalade in pots not terrible plastic sachets were noticeable. Our room (10) was lovely, spacious with a small balcony looking onto a small park and the sea. The bed was very comfortable. Spotlessly clean. Lots of milk and tea /coffee (hate it when hotels are mean with things like that). Tastefully decorated throughout. Excellent value for money. We were lucky enough to have an upgrade (thank you!) but I think all of the rooms would be of a similarly high standard.We plan to come back and will certainly recommend.
Stayed in June 2024
Reviewed: 11 June 2024
Julian
United KingdomBreakfast excellent, room excellent
Stayed in June 2024
Reviewed: 10 June 2024
Karen
United KingdomHad room in the attic which was cosy but very hot, aircon needed to be used.
Great location near the beachfront with comfortable rooms
Stayed in June 2024
Reviewed: 10 June 2024
Anthony
United KingdomFriendly staff Comfy bed Great location for where I needed to be
Stayed in June 2024
Reviewed: 9 June 2024
Rodrigo
PortugalThe staff was incredible kind. Five stars for Adam and Nina! They make all the difference I will surely be back.
Stayed in June 2024
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