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  4. Reviews of The Charm Brighton Boutique Hotel & Spa

Reviews of The Charm Brighton Boutique Hotel & Spa 5 stars

20-21 New Steine, Kemptown, Brighton & Hove, BN2 1PD, United Kingdom

#14 of 75 B&Bs and Inns in Brighton & Hove

Guests' Choice

Review score

Based on 2892 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.7

  • Value for money

    8.9

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 23 June 2024

    10
    Very enjoyable. Went on work related business and this hotel was perfect.
    • Business trip
    • Group
    • Luxury Double Room
    • Stayed 7 nights

    Nothing

    Breakfast very good selection of hot and cold food, all first rate Location a 5 minute stroll from the pier and 10 minutes from the Lanes

    Stayed in June 2024

  • Reviewed: 23 June 2024

    10
    Amazing stay
    • Leisure trip
    • Couple
    • Luxury Double with Sea view
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Great hotel and good location

    Stayed in June 2024

  • Reviewed: 23 June 2024

    8.0
    A beautiful little Hotel with lovely ambience
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Immaculate and very well decorated and quiet

    Stayed in June 2024

  • Reviewed: 22 June 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Luxury Double with Sea view
    • Stayed 3 nights

    The air conditioner in my room wasn’t working. The breakfast needed more variety.

    Staff was wonderful! Location perfect for walking around town and close to the shore.

    Stayed in May 2024

  • Reviewed: 21 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all.

    Great helpful staff, comfortable bed and super breakfast.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    10
    The Charm Boutique Hotel has it all
    • Leisure trip
    • Couple
    • Luxury Double with Sea view
    • Stayed 1 night
    • Submitted via mobile

    Nothing - Hotel was really fantastic

    Everything. Hotel was lovely, in a great location. Bedroom was superb, bed really comfortable and lots of extras included. Staff were EXCEPTIONAL - they were friendly, courteous and professional and happy!! Breakfast was superb with a huge variety and service was excellent. I can't fault the Charm Boutique Hotel and if I am ever in Brighton it will be go to hotel of choice. Excellent 👍

    Stayed in June 2024

  • Reviewed: 18 June 2024

    10
    It exceeded our expectations and enhanced our trip to Brighton.
    • Leisure trip
    • Couple
    • Luxury Double with Sea view
    • Stayed 2 nights
    • Submitted via mobile

    Everything was lovely, no negative comments at all

    Location, excellent Very quiet in our room, didn’t hear other visitors, felt very personal Spotless. Fabulous view

    Stayed in June 2024

  • Reviewed: 18 June 2024

    8.0
    Lovely stay in a great location
    • Leisure trip
    • Couple
    • King Suite Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Location and staff are great. The rooms are tidy and bedding is always clean. The rooms are very hot and could do with some AC.

    Stayed in March 2024

  • Reviewed: 17 June 2024

    9.0
    Lovely beach side stay with the friendliest of staff
    • Leisure trip
    • Family with young children
    • Luxury Family Attic Room
    • Stayed 1 night
    • Submitted via mobile

    TV in bedroom wasn’t tuned in properly so had limited channels

    Staff were super friendly and helpful. Comfortable rooms. Lovely breakfast. Great location.

    Stayed in June 2024

  • Reviewed: 16 June 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff were very nice and accommodating. Would 100% recommend!

    Stayed in June 2024

  • Reviewed: 16 June 2024

    10
    Would definitely choose the Charm again.
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was very comfortable. Perfect location, great room, excellent breakfast and friendly staff. There was some confusion with the booking at the beginning but the staff (Lily) were really helpful and ensured that we got the lovely room we’d booked.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    10
    Related
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, excellent friendly helpful staff.

    Stayed in June 2024

  • Reviewed: 15 June 2024

    10
    Book this boutique hotel! Stop scrolling
    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    Fantastic breakfast— do not book without it! Also a perfect walk from everything.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    Charming stay at The Charm!
    • Leisure trip
    • Solo traveller
    • Luxury Double with Sea view
    • Stayed 1 night
    • Submitted via mobile

    Lived up to its name - charming little hotel in a good location. Staff were very helpful and friendly. I would definitely stay again!

    Stayed in June 2024

  • Reviewed: 14 June 2024

    8.0
    We really enjoyed our stay - a very friendly, comfortable, clean hotel in perfect location for us.
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Could be noisy with doors slamming etc. Insufficient storage in bedroom. Wash basin too small and could do with another shelf. Breakfast was not as good as previous stay - no branflakes or prunes or weetabix. Bacon, and muffins were dry. Not as good a selection of fruit as previously.

    Location, cleanliness, nice light and airy spacious room. Good shower. Staff were brilliant! Comfortable bed.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was nothing not to like however as mentioned on our last day, a little more privacy around the hot tub but that's very minor. And maybe some music around the hot tub too.

    We loved our stay here. Staff were super amazing, Lily, Dragos, Nina, Edu and everyone else, superb. I was impressed with the room, very spacious. Location is really and truly close to all amenities. Restaurants from all around the world are like 1min walk from either end and there is this really nice Italian place called Al Forno really close by. Hotel is stone throw away from the beach and the pier. You can walk around the town centre without the buses and still explore the place. We were here for 4 nights and everyday was a different day, with lots of adventuring and trying new things. My partner is vegetarian, and there is a place called No catch that sells vegetarian cod but it tastes just like fish. You won't be disappointed with the hotel and definitely will love the staff because they took care of all our needs. They made sure our stay was as special from the beginning to the end. We celebrated our honeymoon here and we had a blast. They made the room special on request and made sure everything was unique. I will come back for sure.

    Stayed in June 2024

  • Reviewed: 14 June 2024

    10
    EXCELLENT. Very nice and clean facilities, very accommodating staff, the place is worth the price. We also book it on bo
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    All the amenities and facilities.

    Stayed in June 2024

  • Reviewed: 13 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Compact Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location & clean room

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    Very nice, would recommend it to someone who is visiting Brighton
    • Leisure trip
    • Group
    • Luxury Family Attic Room
    • Stayed 1 night
    • Submitted via mobile

    -

    the room is really aesthetic and the room is very clean

    Stayed in June 2024

  • Reviewed: 12 June 2024

    10
    The clue is in the name , a truly charming hotel
    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 1 night
    • Submitted via mobile

    That we only stayed one night! If there is one criticism it's that I would prefer firmer pillows..I mentioned this on departure and was told that next time I should mention this on booking as there are firmer pillows which can be provided on request, so our fault for not mentioning sooner.

    The welcome at reception by Dragaas set the tone for our stay. His customer service was superb, friendly, warm and informative. The location in buzzy Kemptown and within sight of the beach and a short walk into the main town is excellent. The breakfast was in a bright room with a wide range of choice both full English and continental, everything very fresh. Small things like butter and marmalade in pots not terrible plastic sachets were noticeable. Our room (10) was lovely, spacious with a small balcony looking onto a small park and the sea. The bed was very comfortable. Spotlessly clean. Lots of milk and tea /coffee (hate it when hotels are mean with things like that). Tastefully decorated throughout. Excellent value for money. We were lucky enough to have an upgrade (thank you!) but I think all of the rooms would be of a similarly high standard.We plan to come back and will certainly recommend.

    Stayed in June 2024

  • Reviewed: 11 June 2024

    9.0
    excellent
    • Leisure trip
    • Couple
    • King Suite Sea View with Balcony
    • Stayed 2 nights

    Breakfast excellent, room excellent

    Stayed in June 2024

  • Reviewed: 10 June 2024

    8.0
    Comfortable stay with very helpful staff
    • Leisure trip
    • Solo traveller
    • Compact Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Had room in the attic which was cosy but very hot, aircon needed to be used.

    Great location near the beachfront with comfortable rooms

    Stayed in June 2024

  • Reviewed: 10 June 2024

    10
    Brighton reunion
    • Leisure trip
    • Solo traveller
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Friendly staff Comfy bed Great location for where I needed to be

    Stayed in June 2024

  • Reviewed: 9 June 2024

    10
    Simply incredible better than all my expectations
    • People with friends
    • Luxury Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was incredible kind. Five stars for Adam and Nina! They make all the difference I will surely be back.

    Stayed in June 2024

Showing 1 – 25

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