31-35 Grassmarket, Old Town, Edinburgh, EH1 2HS, United Kingdom
#71 of 171 hotels in Edinburgh
Guests' ChoiceBased on 3853 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.4
Staff
8.9
Value for money
7.7
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 February 2024
Aileen
United KingdomThe room
The pool
Stayed in February 2024
Reviewed: 23 February 2024
John
United KingdomNothing
Friendly staff, lovely room, clean hotel and great amenities.
Stayed in February 2024
Reviewed: 23 February 2024
Emma
United KingdomUnfortunately on arrival and when we walked in to our room it did smell strongly of marijuana, eventually this did clear once we opened the door fully for fresh air. Considering how much we paid for our stay and the room I found the car parking charges on top of this to be very steep, considering it was hotel parking.
Room was really nice and had a lovely view. Breakfast was lovely and it was nice to have a good variety of choice.
Stayed in February 2024
Reviewed: 22 February 2024
Albano
United KingdomNothing
Could not fault anything at all.
Stayed in February 2024
Reviewed: 19 February 2024
Quinn
United KingdomPillows were very soft, called and this was fixed straight away . Pool was really cold ,spotless but cold For being a big hotel the TV very basic channels no smart TV to enjoy the room.
I loved the view from our room castle veiw balcony room was great x
Stayed in February 2024
Reviewed: 19 February 2024
Quinn
United KingdomPillows 2soft Pool was really cold
The view was great ,location was great
Stayed in February 2024
Reviewed: 19 February 2024
Alexandra
United KingdomNothing only that it eases little more expensive than we’d normally pay but worth it for convenience location and pool.
The location, great parking and the swimming pool for our kids amazing view of the castle from our room which was extra special
Stayed in February 2024
Reviewed: 17 February 2024
Leonie
United KingdomBedroom too hot with no temperature controls and loud plant noise if window was opened
Location Comfortable bed Nice toiletries
Stayed in February 2024
Reviewed: 16 February 2024
Dervla
IrelandCouldn’t find fault with this hotel .
Breakfast excellent, service and staff were fantastic,couldn’t do enough fog us .
Stayed in February 2024
Reviewed: 16 February 2024
Meehan
IrelandBrilliant location and lovely rooms! The castle view really made our trip special.
Stayed in February 2024
Reviewed: 15 February 2024
Pacomeb
Hong KongBig hotel, good location and value !
Stayed in January 2024
Reviewed: 13 February 2024
Kerry
United KingdomRoom was a little bit cold
Near to centre and parking at hotel
Stayed in February 2024
Reviewed: 9 February 2024
Christo
United KingdomCheck in had issues and coffee machine was under maintenance when we ate
Rooms are clean and tidy
Stayed in February 2024
Reviewed: 7 February 2024
Kenneth
United KingdomNo shower gel
Nice room with spacious beds Good shower.. Sadly no shower gel...
Stayed in February 2024
Reviewed: 7 February 2024
Emma
United KingdomDid not change the bedding when cleaning the room . Can hear noise from corridor.
Good location Friendly staff
Stayed in January 2024
Reviewed: 5 February 2024
Danielle
IrelandPower went in our room so had to move in middle of the night
Clean, Comfortable & Good location
Stayed in February 2024
Reviewed: 5 February 2024
Alison
United KingdomNoise - there was air conditioning units outside our room which were very noisy all night
Stayed in January 2024
Reviewed: 4 February 2024
Kerem
PortugalSuper comfortable room. An absolutely fantastic location. Helpful staff.
Stayed in January 2024
Reviewed: 1 February 2024
Elaine
United KingdomBreakfast wasn’t value for money so chose not to add it on but would have found it easier having breakfast in the hotel had it been more cost effective.
Great location and lovely big room
Stayed in January 2024
Reviewed: 31 January 2024
Robbm15
AustraliaRestaurant and bar has no atmosphere or takes advantage of the location
Great location, staff were friendly and helpful
Stayed in January 2024
Reviewed: 30 January 2024
Jam
AustraliaThe room was warm throughout the night, but this was due to heating controlled by the hotel . Better lighting in the bathroom for makeup.
Loved the view from the balcony of Edinburgh castle, and the room was very comfortable. Staff were super friendly.
Stayed in January 2024
Reviewed: 28 January 2024
Nicola
United KingdomNothing
Location is fantastic
Stayed in January 2024
Reviewed: 28 January 2024
Jamie
United KingdomNothing.
Good location and parking available.
Stayed in January 2024
Reviewed: 26 January 2024
Martin
United Kingdombeginning to need decoration
Stayed in November 2023
Reviewed: 25 January 2024
Alan
United KingdomQuite expensive for what you get.
Beautiful hotel in excellent location.
Stayed in December 2023
Bruges, Belgium
Mitzpe Ramon, Israel
El Arenal, Spain
Chester, UK
Elefterna, Greece
Kuantan, Malaysia
Stockholm, Sweden
Milan, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content