The view we had was of the alley, but we didn’t really mind since they allowed us to check in very early so we could drop our things and go see the sights before we ran out of energy!

The staff were wonderful - they went over and above to compensate for a relatively minor inconvenience of having no cable to watch tele in the evening. They not only made our airport taxi arrangements, set up the wake-up call but packed us breakfast bags to go since we had a very early flight.

Stayed in March 2024

The breakfast and coffee was very good until the construction of the restaurant. It changed from delicious to very low average . The elevator didn’t work for a day and kept changing when you got in from going up to going down and up for everyone which was inconvenient. Staff excellent. Location excellent. Beds and pillows excellent. We had a nice view and airy room excellent. Quiet room excellent

Stayed in May 2024

The beds and linens were fabulous. Breakfast was wonderful. We had a couple of concerns which were addressed quickly.

Stayed in May 2024

The sofa bed in the family room wasn't too comfortable but manageable for the 1 night we were staying. Also the fact that the room had two small windows very high up on the wall, no views, it was fine for a short break but would have been annoying if we were staying longer.

Location was great, the room was very clean and the fact that they can store your bags for a few days was perfect. The staff were very very nice and helpful too.

Stayed in May 2024

Clean spacious room with great bathroom. Views were amazing. Close to Royal Mile and shopping district.

Stayed in May 2024

No

Good location,kindly staff,large space

Stayed in May 2024

Getting a bit tired in places

We stay here for location more than anything

Stayed in May 2024

The double bed was two sing beds stuck together I didn’t like that

It was very nice I liked the pool and the staff were first class

Stayed in February 2024

I was confused that the hotel did not have a bell person to help with luggage. Nor, did they have valet parking. I had to download an app.. drove the car to the parking lot. Walk a short walk. Which wasn’t the problem. I ended up in a back alley with trash cans. I thought I was going to get mugged.

It was right in front of the jump on jump off bus tour.

Stayed in May 2024

The room was a bit warm

The bar staff had good wine recommendations

Stayed in April 2024

Floor our room was on was noisy. Also air con was very noisy.

Location perfect.

Stayed in April 2024

Room was big, but very very dark, couldn’t open the blinds

The hotel is so gorgeous! Great location! Big swimming pool, cute sauna.

Stayed in May 2024

The bed was comfortable but the pillows were not; too large and not real down, so I had a sore neck. The bathroom could be better ventilated, and our shower drained slowly.

Lovely old building facade augmented with modern bits behind. The bar area is a grand and lovely room with great service from friendly bartenders. We loved ordering room service breakfast, it was a great convenience on days busy with tourist outings where we had an early start. The pool and spa facilities were better than expected, with the sauna properly hot later in the day, great for a wind-down from the day before dinner. Bed was comfortable and we loved having a proper bathtub in the room, in addition to the shower. Amazing location: minutes walking to Princes, Waverley, Calton Hill & the path to Holyrood, St Andrew's Square and the way to Leith, and just 15 minutes on foot to the old city & St Giles.

Stayed in May 2024

The room heater doesn't seem to be working properly.

The location is amazing, close to popular places and a train station. Definitely recommend. The bed is very comfortable.

Stayed in April 2024

Nothing

Great location, staff were all lovely.

Stayed in March 2024

No Netflix or equivalent to watch and the chair was fixed in a very low position which is awkward when you are 190cms tall.

Just a superb setting to visit Edinburgh with a heated pool and spa as well. Very comfortable bed and great shower/bath. Room service also excellent and well priced.

Stayed in May 2024

Comfort , very friendly stafff

Stayed in April 2024

Staff especially were very friendly

Location was very central to everything in heart of Edinburgh

Stayed in April 2024

None

Good location

Stayed in April 2024

Nothing. All was good.

Staff were very helpful. Facilities were good and great location

Stayed in April 2024

I would have preferred if I was not on level 1 as we were woken at 7am by a lorry outside our window.

Ideal location in Edinburgh.Staff were so helpful and friendly.

Stayed in April 2024

Nothing

Excellent location Excellent service Staff very friendly Breakfast delicious

Stayed in April 2024

Great service. Mid range rooms are great. Nice view.

Stayed in April 2024

Nothing I know of.

I liked everything! The location is so convenient across from the train station and city centre with all the shopping and restaurants and museums. Everything is in walking distance. The staff was fantastic and let me check in early. I was also not feeling well and offered anything extra to make myself more comfortable. I only wish I'd had the time and inclination to try the spa.

Stayed in April 2024