23-27 Waterloo Place, Edinburgh, EH1 3BH, United Kingdom
#41 of 171 hotels in Edinburgh
Guests' ChoiceBased on 4477 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.1
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 16 June 2024
Delanoy
United StatesQuilt on bed instead of sheet/blanket. No way to regulate temperature except by thermostat. Window in bathroom door. I traveled with my spouse, but I don't need to see what goes on in there.
Room was excellent. Staff very nice and very helpful
Stayed in June 2024
Reviewed: 15 June 2024
Mark
United KingdomService was poor for the money, managers were very good and helpful however over restaurant and spa staff were not trained well and didn’t know what they were doing.
Good central location, food and facilities were good
Stayed in June 2024
Reviewed: 14 June 2024
Sian
United KingdomThe pepperoni pizza ordered for room service was extremely sweet, it tasted like a packet of sugar had been poured all over it, very odd. There was an accidental spillage of tomato sauce over our duvet cover and it wasn't changed when the room was refreshed.
The staff everywhere were so friendly and helpful, they made my two year old daughter so happy by making a fuss of her at breakfast every morning, it was really lovely service. The room was a really good size and the bathroom. Complimentary bottle of wine was a nice touch. The location of the hotel was great, the spa facilities were nice. The breakfast itself was a good selection and very enjoyable.
Stayed in June 2024
Reviewed: 13 June 2024
Matthew
United KingdomSadly the dining room was being refurbished when we stayed and the conference room was being used as the dining room on the same floor as our rooms. The strong smell of fish travelled throughout our rooms on seventh floor. The Wi-Fi was also weak in our rooms.
Location was great, Hotel really good location for sightseeing.
Stayed in June 2024
Reviewed: 12 June 2024
Susan
United KingdomPool and pool area too cold
Location Luxury feel Nice room Clean Relaxed feel
Stayed in June 2024
Reviewed: 11 June 2024
Rose-marie
South AfricaBreakfast not too exciting but ok.
Location , friendly staff, very hospitable.
Stayed in June 2024
Reviewed: 10 June 2024
Muhammad
Saudi ArabiaMay be need more light in cabinets Decorating could be more modern Price was high ( Maybe due to Taylor swift concert)
Location Specious room Clean & comfortable Staff are amazing Elegant design
Stayed in June 2024
Reviewed: 10 June 2024
Joanne
United KingdomFriendly staff nothing to much trouble great location near train station .it was our wedding anniversary and the little touches in our room made it perfect
Stayed in May 2024
Reviewed: 9 June 2024
Jayne
United KingdomThe room we stayed in was on the 10th floor. The room we had some years ago was much better. This was disappointing.
The staff were very helpful and friendly. The food was very good
Stayed in June 2024
Reviewed: 9 June 2024
Lauren
AustraliaBreakfast room is under transition so when it goes to ground floor it will be much better
Great location and great staff who really help you.
Stayed in June 2024
Reviewed: 8 June 2024
Arun
IndiaGood location
Stayed in May 2024
Reviewed: 5 June 2024
Katherine
United KingdomLove the location!
Stayed in May 2024
Reviewed: 4 June 2024
Shelley
CanadaI’ve stayed at another Apex hotel in Edinburgh which I found to be little more sparkly ckean. This could have a few cosmetic upgrades…curtains in need of cleaning, especially re-grouting in shower and a fresh lick of paint in cupboards and walls.
Convenient to Waverley Station. Easy to locate. Very friendly and helpful front desk staff as were the restaurant staff and happy I could get room service as well as pre order breakfast.
Stayed in June 2024
Reviewed: 2 June 2024
Lucy
United KingdomEvery staff interaction was friendly and professional which started with David at Reception for check-in. All questions were helpfully answered with excellent recommendations. The rooms were comfortable and a higher standard of luxury than expected. The rooms and hotel were clean and comfortable. The spa facilities were clean, easy and delightful and the bar was lovely. After check-out, we were able to leave our luggage at the hotel with no hassles. As an added bonus, the location was just perfect with easy access to the city and local transport. As a disabled guest, this meant so much. In fact, a few of our party have mobility issues and the hotel was accessible and easy for all of us.
Stayed in June 2024
Reviewed: 2 June 2024
Rafal
Polandhappen that we wait long for breakfast
nice personel, very good location, swimming pool ok
Stayed in May 2024
Reviewed: 1 June 2024
Wendy
AustraliaSwimming pool and steam room were a great bonus but can be noisy with children in there.
Location excellent, very close to train station, airport bus across the road, Old Town very nearby. Room spacious and comfortable.
Stayed in June 2024
Reviewed: 1 June 2024
Jaloud
Saudi ArabiaI lived in room number 519, which is opposite the hotel staff’s office, and their noise and discussions were annoying throughout the night, as well as the sound of their office door, which was very annoying, and I did not have a good night’s sleep.
الموقع
Stayed in May 2024
Reviewed: 30 May 2024
Natalja
NorwayN/A
Everything was perfect!
Stayed in May 2024
Reviewed: 27 May 2024
Maureen
United KingdomOur room was soo dark, the pull up blind didn't work, it was like being in confindment- stained carpet
Location was perfect
Stayed in March 2024
Reviewed: 26 May 2024
Susan
CanadaLot of choice for breakfast and hotel was convenient for our rail travel and for walking or taking hop on bus
Stayed in May 2024
Reviewed: 26 May 2024
Galaska
United KingdomA bigger room and more tea and coffee AND SHOWER GELLI
Excellent service good choice
Stayed in April 2024
Reviewed: 25 May 2024
Kimberley
United KingdomOur room over looked on to bins and the noise of the bins in that area kept us up all night. flip flops should maybe be included for the spa as our feet were freezing walking around. Breakfast was nice however there could be more gluten free or buffet options for the price of it
The reception staff were brilliant. The girl that helped us during our stay was fabulous. The spa was nice. It was a great location to explore and return to the airport. Breakfast was nice. The room was nice and loved that there was a fridge.
Stayed in April 2024
Reviewed: 22 May 2024
Einar
Norwaywe were not aware that the restaurant was under redevelopment and breakfast was served in quite cumbersome e environment but food was ok we had some problem with double charging of the stay, but that is/was sorted out :)
location clean response
Stayed in May 2024
Reviewed: 22 May 2024
Matthew
United KingdomComfortable room, excellent location. Friendly and welcoming staff throughout.
Stayed in March 2024
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