Claremont Crescent, Weston-super-Mare, BS23 2ED, United Kingdom
#18 of 20 hotels in Weston-super-Mare
Guests' ChoiceBased on 260 hotel reviews
6.9Cleanliness
7.8
Comfort
7.8
Location
8.2
Facilities
7.0
Staff
8.6
Value for money
7.1
Free WiFi
6.8
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End of dialog contentReviewed: 1 September 2024
Lee
United Kingdompeople were trying to get in the room multiple times between 9-10 pushing the door handle but the door was locked. was either staff with a key card or a lost person at the wrong room. the bar was still quite loud at 10 and since we were right above the bar we could hear the music loud
located in a quite part of weston super mare with a lovely view of the sea. lovely place and had a bar/ entertainment room. rooms had a stand up shower and beautiful high ceilings
Stayed in September 2024
Reviewed: 19 August 2024
Michael
United KingdomThere is a lift but if don’t have time to wait for it the stairs are very steep. Our shower also wouldn’t get warm for atleast 5 minutes and when it did it spirted out water.
Decent enough location and friendly receptionist
Stayed in August 2024
Reviewed: 19 August 2024
Stacey
United KingdomA little out of the way.
Very friendly staff. Easy check in. Rooms were very clean. Nice big towels.
Stayed in August 2024
Reviewed: 6 August 2024
Kamil
United KingdomCan't close toilet doors, no Aircon in rooms, breakfast.
I was surprised that they got an elevator :)
Stayed in August 2024
Reviewed: 6 August 2024
Michelle
United KingdomThe room wasn't very good on appearance peeling on the ceiling the curtains all ripped .the wall paper not good and dirty and I got excited when said was up grading me to. Sea view.but the window was all dirty .so didn't felt as though room was good valve for money for how the room was
My arrive amazing staff on reception.good customer service all around .staff at breakfast was brilliant .nothing too much trouble at all.very helpful too when wanting find out places to visit with it been my first time .good choice of breakfast
Stayed in August 2024
Reviewed: 28 July 2024
Wendy
United KingdomWe arrived at 5pm. After settling in we asked about an evening meal and was told we could eat at 6pm and paid 20.00 each for the meal. We were given a menu to look at and decided what we were going to order. We went in to the restaurant and the waitress came to take our starters. She then came back to say “ I don’t want to rush you but we only have a jacket potato and a vegetable chilli left for your main”. Neither of these was we going to order but ended up having to have them as there was nothing else. We were told your meals have to be booked at breakfast which obviously we couldn’t do. I feel we should have had it explained to us that there would not be much choice and it would only be what was left over, then we could have made the decision to eat elsewhere.
Breakfast was lovely
Stayed in July 2024
Reviewed: 24 June 2024
Paul
United KingdomStaff very helpful
My room was over looking the sea beautiful view
Stayed in May 2024
Reviewed: 30 May 2024
Charlotte
United KingdomAllocated 830am breakfast. Table occupied due to coach leaving at 930am. No staff around and sat at another table waiting 15 mins. Then no cereal bowls had to wait. Then waited another 10 mins to order coked breakfast
Lovely sea view and clean
Stayed in May 2024
Reviewed: 28 May 2024
Guna
United KingdomWe were given the family room by the bar but was not warned about the 'live' music in the bar that night. We had a long day and retired early in our room only to be woken up by the loud music which went on till 11:00pm. We rang the reception twice to see if they could change our rooms but no one answered. we spoke to staff who was managing the bar that night who told us the music will not stop till 11:00. The hotel should not have booked guests in that room knowing full well that there is a performance at the bar that night. The least staff could have warned us about it when checking in. Not happy!!! If you are travelling as a family and want a quiet night, please do not take up the room on ground floor by the bar. Please refuse it straight away! Breakfast was not a good experience - We waited for about 20 mins to even get noticed to take out request. The breakfast arrived and it was cold and some parts of the food not properly cooked. we had to wait for another 15 mins for some toast and tea. There was only one young girl doing the service and she may been really busy but surely for £40.00 (we were a group of 4) we would have expected a bit more good service. we had to go to reception and ask for some glasses to be put in the cereal bar area to get a drink as there were no glasses in spite of us requesting the girl for some.
The room was spacious and very clean. The beds were very comfortable. Staff at reception were friendly. The location was ideal and walkable distance to the main beach, eateries. There were spaces to park the car on the road side just few mins away from the hotel.
Stayed in May 2024
Reviewed: 8 May 2024
Samantha
United KingdomView being on ground floor facing road everyone stood sat outside window smoking , very noisy cars lorries coaches staff
Lovely big room great location
Stayed in May 2024
Reviewed: 7 May 2024
Andrzej
United KingdomCold room Small shower room Old, damaged room decor Old , damaged hotel decor No car park
View Comfortable bed
Stayed in May 2024
Reviewed: 7 May 2024
Dean
United Kingdomdistance from Cardiff to the hotel wasnt 12 miles as written on the web site, its actually 55 miles. Breakfast wasnt great
comfy bed, excellent views of the sea and local area. Overall if we travel to Weston-Super-Mare again we will deffo be re-booking.
Stayed in May 2024
Reviewed: 28 April 2024
Nicola
United KingdomThe hotel itself was lovely however we stayed for 2 nights and paid extra for breakfast. We soon realised it was a big mistake.
Stayed in April 2024
Reviewed: 28 April 2024
Spencer
United KingdomNo car park.
Staff were brilliant.
Stayed in April 2024
Reviewed: 1 April 2024
Azhagarasan
United KingdomToilet is small. The handrail on the wall made it a smaller place.
Price and the location
Stayed in April 2024
Reviewed: 2 October 2023
Yolanda
United KingdomVery little hot water - they had an issue with it.
Staff were very friendly and everywhere was spotless.
Stayed in September 2023
Reviewed: 12 September 2023
Declan
United KingdomThe weather was incredibly hot when we visited ~30 degrees. We requested a fan for the room and the hotel was unable to provide one as all had been taken. A little disappointing, but perhaps fair enough as I'm sure everyone had requested them all already in such unique weather. The huge windows that offered the great views only opened a tiny amount, so the room was unbearably hot and west facing so getting all the evening sun. Further to this, due to the heat we went down to the reception where there were 2 night porters working. It must have been around 11pm to midnight, and we requested to buy a bottle of cold water (which they had in stock as they checked). We were refused being able to buy the bottles as apparently the till was switched off for the night and we didn't have the exact change. I asked if we could take the water and pay the bill at check-out, and they said "no, we don't think we can do that" and left it at that. There was no apology or attempt to help so we went without cold water. There are kettles in the room, so we could boil our own water, but in such temperature the cold water as is sold at reception would have been preferable. I was 10p short for the bottle of water - which relative to the £130 odd paid for the room feels a little frustrating - particularly as I would have paid full value when their till was open. The cooked breakfast is quite modest in size and the quality of the food was average. The hotel does not claim to have it (in retrospect of looking again), but there is no shampoo or body wash provided in the rooms, only bars of soap.
The location of the hotel is right on the sea edge, with excellent sea views - and in our room's case, a massive floor to ceiling window to enjoy said views. This was the highlight of the hotel stay. A short walk from the island and beach along the coast, and literally a less than 1 minute walk to the coastal path right next to the sea was really good. The location is in the north of Weston-Super-Mare, where things are a little quieter with less noisy cars and people during the day and night. Although no parking is provided, a near-by and cheap pay and display (or app paid) car park is available which was easy to find and close enough to still be convenient. The day time and breakfast serving staff were welcoming, friendly and professional.
Stayed in September 2023
Reviewed: 31 August 2023
Hugh
United KingdomBreakfast was good, plenty of cereals and a good sized fried breakfast.
Stayed in August 2023
Reviewed: 22 August 2023
Emma
United KingdomGreat location
Stayed in July 2023
Reviewed: 13 August 2023
Obadiah
United KingdomReasonably good.small portion
Stayed in August 2023
Reviewed: 8 August 2023
Pauline
United KingdomA bit too far from the town The breakfast could have been better It was cleared away to soon
The room was. Very roomy, staff very pleasant.
Stayed in August 2023
Reviewed: 24 July 2023
Vicky
United KingdomThe food isn't great...
Love the location. Staff friendly and helpful.
Stayed in July 2023
Reviewed: 10 July 2023
Mike
United KingdomBed too small
Location
Stayed in July 2023
Reviewed: 9 July 2023
Heather
United KingdomLate check in 4 pm a little late
Room was clean, bed and pillows very comfortable had everything we needed. Bathroom clean just a little dated. Dinning area very pleasant breakfast good and staff friendly
Stayed in July 2023
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