One Eastern Gateway, Royal Victoria Dock, Newham, London, E16 1FR, United Kingdom
#266 of 1,015 hotels in London
Guests' ChoiceBased on 4202 hotel reviews
8.3Cleanliness
9.0
Comfort
9.0
Location
8.3
Facilities
8.6
Staff
8.7
Value for money
8.1
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 June 2024
Julietta
United KingdomPlease check the humps at the bottom of the pool on the middle
Very nice..good choices
Stayed in May 2024
Reviewed: 25 June 2024
Edwards
United KingdomSome broken sockets in the room so couldn't charge usb only electrical. Lights in the shower/toilet area are quite dim Wasn't told ahead of time about having to pay a deposit on top of fees
Room was spacious, comfy and clean. Blackout blinds were fantastic! Staff were kind and helpful
Stayed in June 2024
Reviewed: 25 June 2024
Ben9010
ItalyThe lift was not user friendly for the visitors. The view from the room was not really excited because there were building construction at work.
Beautiful shower and the king size bed, also to have the possibility to have a mini fridge in the room.
Stayed in June 2024
Reviewed: 23 June 2024
Rebecca
United KingdomThe view from our window was a construction site. Pricing breakfast.
Fantastic hotel, clean comfortable room with good facilities and was so lovely to go for a morning swim and sauna.
Stayed in June 2024
Reviewed: 23 June 2024
Neilben
PhilippinesThe phone was not working. I tried calling but there was no dial tone. I go to other hotels and I just need to press 0 and i could talk to the front desk. I was supposed to ask for dental kits and shaver but i couldn’t call and I was tired and I was only staying for a night so I decided to leave it.
The location and the interiors
Stayed in June 2024
Reviewed: 23 June 2024
Tamya
United KingdomThe pool and sauna
Stayed in June 2024
Reviewed: 20 June 2024
Keith
United KingdomRoom we were given had a joining door which meant noise travelled between rooms very easily. Got woken early by next rooms talking and child trying none the adjoining door (it was locked but still didn’t stop them From trying to open it into our room)
Very fresh and felt new
Stayed in June 2024
Reviewed: 19 June 2024
Caroline
United KingdomDid not eat at restaurant as not sure they are gluten-free
Stayed in June 2024
Reviewed: 18 June 2024
Michaela
United KingdomBuilding work meant that acccess was as a bit impaired, internet connection affected and there was no water to wash hands in the loo in reception. No food or drinks in terms of bar cage open till 5 just a small shop - but weird.
The room was good size. The twin beds were large and comfy. Great t a quiet room which I requested. Black out blinds amazing . Check out at 12 and free bag storage. Lovely staff. Good breakfast.
Stayed in June 2024
Reviewed: 17 June 2024
Jordan
United KingdomThe Tv remote did not work and the smart functions of the TV were not working
Great bed room size and bed size , swimming oool and facilities were also great. Comfortable and clean
Stayed in June 2024
Reviewed: 16 June 2024
Eunice
United KingdomNothing really, I think you get what you pay for
It was close to the venue and easily accessible
Stayed in June 2024
Reviewed: 16 June 2024
Itua
United KingdomShame that the view from everywhere was building site. I wasn't aware there was building going on when I booked.
Beautiful room. Made it extra special for a birthday. Decorated room. Bed was really comfortable. Breakfast was lovely lots of options. Swimming pool was lovely.
Stayed in June 2024
Reviewed: 12 June 2024
Rick
NetherlandsGreat servive of employee Manju
Stayed in June 2024
Reviewed: 4 June 2024
Sarah
United KingdomWe had to wait to check in. We arrived a little before 3pm so were prepared to wait but they still had to wait for our room to be made ready. The temperature of our room was over 30 degrees when we did get to it. Maintenance came quite quickly and fixed it but it did delay us getting on with our day a little. When we went to the pool about 4.30pm there were no towels left.
The service at the restaurant in the evening was excellent. Sushma was very kind with my children as I was travelling alone with my 5 year old and 18 month old. The bar area of the hotel was good fun with a pool table and football table. Convenient 'shop' in reception to get food basics 24 hours a day.
Stayed in June 2024
Reviewed: 3 June 2024
Katie
United KingdomDoesn’t states need £25 deposit on arrival on booking.com
Stayed in June 2024
Reviewed: 3 June 2024
Hamdy777
United Arab EmiratesThey enforced me to pay 150 GBP as deposit before I can check in! It was so weird and my first experience to happen to me. Also one small bottle of water is definitely not enough.
Clean and comfortable bed
Stayed in May 2024
Reviewed: 3 June 2024
Ho
United KingdomRoom: our room was facing the construction site so every time we opened the blind we were met with construction workers. So no privacy at all. Breakfast: limited choice of food. Game room: the ball for table football was missing. Swimming pool: we wish there is a toilet at the swimming pool. Car parking: this is the main problem for us. We are blue badge holder and we can't get parking on site and had to be forced to use overflow parking at Excel instead. This is really unacceptable. There are I think 5-6 disabled bays on site but most of the time the cars that parked there didn't display any bluebadges. We wish that the hotel should have done something about it as this has made the hotel not accessible when you have disabled parking space but you allow non-blue badge holders to use it and bluebadge holder needs to go to overflow car park. The hotel has a sign up that a fine of £100 can be charged for non-compliance. The hotel should have enforced this on those cars that used disabled bays without displaying the badges. Everyone is asked to check in the car reg number at check in so it shouldn't be difficult to trace back to which hotel room they are in. We love the facilities at the hotel but the parking issue let us down.
Room: very spacious and comfortable. Bed is very nice. Breakfast: the staff called Parbati is the best. She has made us feel very welcome every morning. My son looks forward to seeing her at breakfast. She is very polite and friendly. She really goes out of her way to make our visit comfortable. She even remembered our order for the kitchen every morning. She really deserves to get a staff of the month award if you have one. Game room: we love game room especially the fact that we don't have to pay to play pool and table football. Swimming pool: it is nice and warm.
Stayed in May 2024
Reviewed: 2 June 2024
Sue
United KingdomNo mirror at desk. Had to stand in barroom to do hair and make up Pool changing rooms were small and hot. Had to ask for towels everyone we used the pool
Location Spacious room Very clean and comfortable
Stayed in May 2024
Reviewed: 1 June 2024
Paththage
United KingdomAll and everything at this hotel
Stayed in May 2024
Reviewed: 1 June 2024
Freya
United KingdomWe weren’t told about the construction work that was going on ,also we had to ask for robes and slippers .
The hotel was very modern & the use of the swimming pool was a bonus ,the staff where very friendly and professional
Stayed in May 2024
Reviewed: 1 June 2024
Beverley
United KingdomI wasn't keen on the view from our window and there were no locks that worked on the changing room door in the leisure facility.
The pool and gym facility. I also liked the complimentary bottled water in the room. The staff were really helpful too.
Stayed in May 2024
Reviewed: 1 June 2024
Milcka
United KingdomThey originally gave us the refurbished room and it wasn’t nice at all. We felt like it was for someone who was in a wheelchair. But it felt like it was lacking something the other room gave us.
The new room they gave us was nice and comfortable.
Stayed in May 2024
Reviewed: 29 May 2024
Kevin
United KingdomWxyz bar was unfortunately closed
Staff were amazing, especially Parbah in Dockside. Incredibly helpful and friendly
Stayed in May 2024
Reviewed: 29 May 2024
Nicky
United KingdomThe heater / AC connection in the room wasn't working for the heater, but the staff brought up a heater for the night. The TV connection was very poor to connect any devices
Very good location to everything you would need in the area, Excel center the DLR for traveling and the cable cars and the 02. Room was very nice, bed was very comfy and had a great night's sleep.
Stayed in May 2024
Villers-Saint-Paul, France
Canela, Brazil
Garderen, Netherlands
Lednice, Czech Republic
Makassar, Indonesia
Saint Petersburg, Russia
Oravský Biely Potok, Slovakia
Galle, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content